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          Find a Location

          ProSmart Movers has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • ProSmart Movers

              1590 N Rand Rd Ste 201 Palatine, IL 60074-8510

            • ProSmart Movers

              2420 W Berwyn Ave Chicago, IL 60625-2346

            Business ProfileProSmart Movers

            Moving Companies
            Multi Location Business

            Current Alerts For This Business

            Alert:

            On July 14, 2021, Prosmart Movers came to the attention of BBB. At that time the BBB became aware of several complaints and reviews about the business that consumers had difficulty contacting the business about the location of their items during the moving process, prolonged delivery times, and consumers who were unable to receive refunds or had difficulty receiving refunds. 

            On July 14, 2021, BBB requested additional information.  As of July 20, 2021, BBB has not received any response from Prosmart Movers.

            Based on the information detailed above, BBB cannot state with confidence that we have a clear understanding of the business practice.

            Contact Information

            1590 N Rand Rd Ste 201

            Palatine, IL 60074-8510

            Visit Website
            (855) 895-2283

            Customer Reviews

            1.08/5

            Average of 13 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            19 complaints closed in last 3 years

            6 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            F
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 11

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Business Details

            This is a multi-location business.

            Find a Location

            ProSmart Movers has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • ProSmart Movers

                1590 N Rand Rd Ste 201 Palatine, IL 60074-8510

              • ProSmart Movers

                2420 W Berwyn Ave Chicago, IL 60625-2346

              Location of This Business
              1590 N Rand Rd Ste 201, Palatine, IL 60074-8510
              BBB File Opened:
              4/9/2020
              Years in Business:
              11
              Business Started:
              11/12/2012
              Alternate Business Name
              • Pro Smart Movers
              • ProSmart Moving and Storage
              Business Management
              • Mr. Damir Smagulov, Principal
              Contact Information

              Principal

              • Mr. Damir Smagulov, Principal

              Customer Contact

              • Mr. Damir Smagulov, Principal
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Industry Tip

              BBB Tip: Hiring a mover

              Customer Complaints

              19 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              01/18/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Unanswered
              I will not recommend this moving company.When they pick up my stuff they just increase the quoted price and will say take it or leave it.Missed 10 boxes out of 100 boxes and also missed my mattresses.later after sometime they delviered someone else mattress and dropped at my garage in the night.All the lost boxes have expensive stuff.They opened my boxes, and took the ones that had expensive stuff.Gave me a LA791208 claim id and then offered 1 cent for 1 lb of destroyed and stollen stuff and promised i would get around $350 for worth of $30k items .and they did not deliver claim money as well.its been more than a year this happened and no response on when they will resolve the issue
              Read 18 More Complaints

              Customer Reviews

              13 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Ter N

              11/05/2023

              Wouldn’t do business ever again. Used this company this past summer, and though the movers themselves were fast, (reason for 2 stars), there were damage to quite a few items. (desk leg completely stripped from the desk, IDK HOW they did that. The TOP of my tv stand was damaged, ladder bookshelf missing back screws). Should’ve known something wouldn’t go right since the really young mover sat on my boxes when they had arrived in the apt). Movers also spoke no English, and there’s definitely hidden fees. The price M*** gave when I reserved is completely different once the move is over and you speak with whoever the other guy is. Still have the text too with no indication that feed could change. Including when I spoke with them an extra time before the move just to check for any changes. Idk how in the world I missed all these reviews on BBB, bc google definitely doesn’t show and unfortunately idk which specific location to leave the review for
              Read 12 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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