Complaints
Customer Complaints Summary
- 17 total complaints in the last 3 years.
- 5 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/23/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am not liable for this debt with Keynotes Consulting. Im a victim of idenity theft and have reported to the credit bureaus and froze my accounts. This is not my doing and this company have reported without my knowledge which is a violation according to 15 USC **** b2 Company has no permission to violate my consumer right to privacy.
Business Response
Date: 02/23/2023
We have resonded to this consumer directly, in the past. If there is an identity theft, we would ask that we be provided with a police report and fraud affidavit.Initial Complaint
Date:02/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received an alert that whatever company this is, put a derogatory **** on my credit. I have no idea who they are, received no phone call or any firm of communication! Take this off my credit!Business Response
Date: 02/06/2023
If an account is reported to a credit reeporting agency, that agency will have contact information for the entity reporting the account. Our company information is redily available. My office will attempt to contact this consumerat the phone number she left as a port of this complaint. We do not comment publicy on consumer information.Tell us why here...Customer Answer
Date: 02/08/2023
Complaint: 19336267
I am rejecting this response because:Whatever you have is suppose to be sent via mail. I've received nothing. Unless you have something legit, send through the mail. If you don't, then you need to remove from my credit immediately.
Sincerely,
*************************Business Response
Date: 02/13/2023
We will be happy to comply with the consumer's requestCustomer Answer
Date: 02/15/2023
Complaint: 19336267
I am not necessarily rejecting this response because: I'm unsure what they are complying to. Are you taking it off my credit??
Sincerely,
*************************Initial Complaint
Date:02/05/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I came to an agreement with a Keynote Consulting representative over the phone to settle a debt they had been engaged to collect. The representative assured me, with no possible room for doubt, that if I agreed to this deal and paid on time that no reporting would appear on my credit history. I am halfway through the agreed upon payment period and have complied in full with my end of the agreement. Yet, I have just been notified of a derogatory report on my credit history definitively logged by Keynote Consulting. Either the representative outright lied, or some negligent mistake has been made. Neither is, in any way, acceptable when I have been obliged to undergo extra financial hardship to comply with this repayment deal while being the sole breadwinner with a mother suffering from cancer. This is far from BBB standards.Business Response
Date: 02/06/2023
While our company cannot comment publicaly with regard to consumer information, this complaint is being taken very seriously. Attempts to reach the consumer directly will be made.Initial Complaint
Date:01/03/2023
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This company is reporting a debt on my credit report about a debt that I allegedly owe.After repeated letters to the company, they still have never provided me proper documentation showing what this debt is for, itemized details on how much I'm being charged, any documentation that I have signed making me liable for this debt, who they are and when they bought this alleged debt giving them the right to collect on it and report me to the credit agencies.Business Response
Date: 01/03/2023
A copy of a signed contract bearing the name and information of this consumer, along with a ledger, was sent to the address provided on this complaint on Nov 2, 2022. The mail was not returned by **** to our office. We will be happy to send another copy upon request by this consumer.Customer Answer
Date: 01/04/2023
Complaint: 18674284
I am rejecting this response because: I never received a copy of anything. I am requesting Debt Validation with a copy of the alleged original contract with the alleged original creditor with my personal signature wet signature. Please include both the payment history with that alleged creditor and proof of debt assignment to your company. Please send that information here as well as to the address you have in your files.
Sincerely,
*************************Business Response
Date: 01/06/2023
Message receivedCustomer Answer
Date: 01/10/2023
Complaint: 18674284
I am rejecting this response because: It isn't telling me anything except that they have received my message.
Sincerely,
*************************Initial Complaint
Date:11/03/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a debt collector, he called yesterday about a $55 bill from a surgery I had one year ago and I paid over the phone. He demanded that I provide receipt that I had paid (during my work hours). Today he calls again asking for another person. This feels like a scam.Business Response
Date: 11/04/2022
The call on the second day was a mistake, and our representative apologized to this consumer at the time. It was simply a human error of looking at the wrong column on a list. There was little conversation, other than to apologize. Again, we offer our apology to this consumer for any inconvenience caused, and will make every attempt to ensure that it does not happen again.Customer Answer
Date: 11/07/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
Date:09/25/2022
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On my credit report with Experian, There is a collection under the name of "KEYNOTE CONSULTING." I contacted this merchant with regard to this because this past-due bill does not belong to me. It is some sort of medical bill. I I gave the merchant my information and they tried to match the information with what they have and they clearly stated that "THE **** BELONGS TO SOMEONE ELSE AND EXPERIAN IS THE ONE APPLYING TO YOUR CREDIT REPORT." I contacted Experian and they said we could file a dispute, but the information is coming from the merchant. This is ridiculous!I NEED THIS MERCHANT TO FIX THIS AND GET AHOLD OF THE CREDIT REPORTING BUREAUS AND RESOLVE THIS. This has been going on for a while. I am in the process of buying a house and if this debt, that belongs to somebody else, does not get removed, I will have my lawyer file immediate action, and I Will take Keynote Consulting to court. I have had enough of this.Thank you.Business Response
Date: 09/27/2022
An electronic order has been sent to all three national reporting services to remove our tradeline, today. While we have no control over their respective procedures, it is believed that the deletion should be in effect within 2 business days. This consumer had sent a dispue several days ago, and a deletion order was also initiated at that time. Please ask the consumer to moniter his credit report as e have no way of directly viewing it, and contact our office if the item ramains beyond 9/30/2022Customer Answer
Date: 09/28/2022
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
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