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Business Profile

Car Dealers

Excalibur Auto Sales

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/05/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid ****** $ for a car.Got scammed second day engine lights on and doesn't run. Needs new catalytic converter 4 grand. Sitting in garage as a nice ornament. So sad and the company when we called to tell them they said they didn't care and it was our problem now.

    Business Response

    Date: 05/06/2023

    The Customer had called our dealership back after buying the car. The customer illegally recorded our phone conversation Violating 720 ***. Complied Stat. 5/14-2(a)(1) and we have our local police department investigating. Will update once charges are filed. Nothing the customer brought up had violated the 15 day/ 500 Mile warranty and car left in perfect running order.

    Customer Answer

    Date: 05/10/2023

     
    Complaint: 20025551

    I am rejecting this response because: ******** state law allows 3 days for transaction to be canceled. When we called within that time frame that codes where showing AND CAR SITTING IN DRIVEWAY NOT RUNNING  
    THE MANAGER SAID IT WAS OUR FAULT AND HE DIDN'T CARE AND IT WAS OUR PROBLEM TO PAY THE MONEY TO FIX OR WE SHOULDN'T HAVE BOUGHT A JAGUAR. WHAT ** THE WORLD?   NO WONDER THEY HAVE AN F RATING WITH BBB. WISH I WOULD HAVE NOTICED BEFORE DEALING WITH THIS SKETCHY SO CALLED BUSINESS. 
    Sincerely,

    *******************

    Business Response

    Date: 05/10/2023

    We are Requesting the customer to provide in writing the state law statue which "provides 3 days to return a Vehicle." Also, still working with are local ***************** in regards to the Illegal recording the customer claims to have made.

    Customer Answer

    Date: 05/10/2023

     
    Complaint: 20025551

    I am rejecting this response because: the * rating with the BBB speaks for itself. 

    Sincerely,

    *******************

  • Initial Complaint

    Date:03/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My problem is ******* started out as very concerned and honest when we were initially doing the deal .Thrn once he got money for transaction he started making promises and not keeping them .First he told me he was gonna send info to shipped that was delivering vehicle .I had to constantly call and text him .Thrn he promise to send gas he didnt .Then when vehicle arrived it has a warning light that says not operable and if is giving constantly a code he thens tell me send code and he will call me back he never called back another lie . Ok nice they sake you a car they dont follow up to see if you have received your vehicle .Its like they only concerned with asking and getting your money .

  • Initial Complaint

    Date:02/07/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was mislead in a purchase of a car. When I caught them being shady, i felt this was not a good idea, and ask for a refund They told me the car was already in transit. This was on a Tuesday, and it actually didnt leave their lot until Friday. Undisclosed to me1. The convertible top does NOT work. 2. They stated no damage or accidents to the car, yet the entire inside of the car was re-done which is all coming undone 3. The tires, which they told me were in good shape were all dry rotted and car has rust 4. The car leaks oil and antifreeze 5. The cruise control doesnt work 6. They did not tell me the radio wasnt factory, therefore the clock cannot be changed 7. Cant turn off the heat or air 8. Left holes in door where the trunk button was to be and a hole where the airbag tag was 9. Had to purchase 2 new batteries, car dead the next morning after delivery. 10. Cant put trunk battery in due to top not working and it is stuck in open position which wont let trunk open 11. Tilt wheel doesnt work 12. Door mirrors do not work I tried calling them 100 times and they keep sending a notification in response telling me to e mail customer service. I did this 5 times to absolutely zero response. 13. He stated he was carfax certified which he was not 14. He stated the car was carfax certified, not true. 15. Step cover is not attached, falls off 16. The grill of car, the vents in car have all been replaced with generic parts, undisclosed 17. Drivers door glove compartment doesnt close 18. The lights switch (on off, ) is literally hanging out of dash. When I received the car on Saturday, I phoned them instantly and told them I think a recourse for me would be a monetary one for all these repairs. The salesman told me I needed to call the customer service line and I get zero response from anyone, nobody, not one time since my call. I have all the proof from text messages to pictures, to people that saw the car. Please help.

    Business Response

    Date: 02/23/2023

    The SL500 was sent and delivered to the customer in working condition. The customer did not want to let the control modules in the car boot up properly, and sent us video of them driving the car and playing with the switches for the convertible top, when the cars two batteries just needed to charge up and boot the modules. When we attempted to help the customer, she texted us "I need you to eat ****...." We could not help the customer further past this point. She has since resorted to calling staff on their personal cell phone at all hours of the day and night, and sending threatening text messages. customer has never provided any information as requested, she has only been asking for money.

  • Initial Complaint

    Date:08/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a *** 2007 750 from Excalibur Auto sales in ******** ********. When the car was delivered here to my address in ********* the battery was dead. The driver said the man had to jump it to get it in his box vehicle anyway I went down and purchased a new battery AGM h8 what the car calls for took it to the transmission shop down the road he had to reprogram it and it ends up they sold me a car with a bad transmission and they knew it from the beginning because it was a ******** code he said stored in the computer of the vehicle. This was the very next day from when the vehicle was purchased the man who owned the transmission shop said that they had to have known that this problem existed that's why they sold the car with a dead battery and why would they give me a car that I paid $10,200 for a dead battery and it didn't look like it was washed for a month but to have a bad transmission that is ridiculous I hope you can help me with this problem please call me if you need to my phone number is ************ I am very upset at this as a new transmission is a few thousand dollars and another $2,000 to put it in and have it programmed this is very upsetting I spoke to a **** at the company and a ******* and they said that they could not do nothing for me that it's tough luck there is no lemon law in ******** is what they told me

    Business Response

    Date: 08/24/2022

    Almost Every aspect of this complaint is false. ****************** either could not answer questions and lied during our first interview regarding the problems with him **** He became Irate began acting mentally unhinged and then sent a message saying he would leave 200 bad reviews because he works for ******* About 10 Minutes later he started leaving reviews on our ****** page and has continued to do so on a daily basis.

    We spoke with the shop he brought it to, they TOLD us themselves that he DID NOT tow the car there (when earlier he said he did and he could "not drive" the car) and just simply had them look at it quickly. THe shop also told me he took it that same day, never had them fix anything and that he is driving it till this day. That was what HIS OWN shop had told me.

    This man is simply lying, and slandering this business online, and if anything should be calling back and apologizing for his use of threats and calling the sales manager names for no reason at all. NOT SLANDERING our business now for no reason. We will be taking legal action against ****************** for these bad reviews and we will be looking for a judgment per each review that he has left.   

Excalibur Auto Sales is NOT a BBB Accredited Business.

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