Business ProfileforShanley's Television & Appliance Center

April 16, 2022 down payment. Paid $5,426.99. For a new Beautyrest mattress and Advanced motion base frame. Made a complaint in mid July 2023 about the bed sags on my side of bed and told them I about roll off I allso said when I sit on the edge of bed it makes a noice internally like something broke or unattached . **** is the owner of Shanleys when I made the complaint in July 2023. Told him the problem he said run a string across the bed and put a stick of butter where the sag is and take pictures I had to turn the butter stick in two directions Ok pictures done Then ****** the daughter of **** the owner says send me the pictures and Ill call are business Rep of your complaint She allso wanted me to take pictures of the tags I told ****** my wife cut them off and it says the consumer can do that. they were in the way sticking up when putting sheets on The remainder of the tag is still on the bed today saying the consumer can take them off tags So this is July still there was one tag that wasnt cut it had a stamped date on it and it was under the bed unseen So in August 2023 I went back to Shanleys Business Said they havent heard from Beautyrest Rep . Went back in September 2023 ****** the daughter said I shouldnt of cut the tags off thats the problem were having were still working on it That the Rep was taking another avenue to get this resolved because of the tags cut off Then went back in October 2023 ****** said havent heard anything from the company . Its says in the manual the bed has a warranty and I believe **** the owner took care of it like 10 or more years. You might hear theres a 60 or 90 day we can send it back. The problem Started way before July 2023 thats when we had enough Shanleys maybe called us once in 3 and half months waiting to get a new bed I would like my money back take mattress and frame or a new bed The invoice number is S00073397 The last question you ask is no. But bed is terrible sleeping Getting run around