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Important information

• Advertising Review:

  BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims may come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements
  

   

  On 07/07/2023, BBB contacted the business regarding their advertised products on their website. The BBB has asked the business to substantiate that they are currently in service and to provide documentation. In addition, BBB asked the business to substantiate product guarantees advertised as required by BBB’s Code of Advertising.

  The business advertised the following product on their website:

   

  A review of your https://exlians.shop/  we have found the following:

  https://exlians.shop/product/toro-bearing-retainer-asm-oem-136-5894/

  Toro Bearing Retainer Asm OEM #136-5894

  $6.03

  • Substantiate the products being sold

    “Money-Back Guarantee

    MONEY-BACK GUARANTEE
    Yup! that’s right, we know you’ll love our products, which is why we offer a Risk-Free 30
    Day Guarantee on all of them. This protects you from product faults, defects and lost in post
    shipments.
    If you’re not satisfied with your product simply contact our customer care team and we’ll do whatever
    it takes to make sure you are 100% satisfied with your purchase. (see terms and conditions for more
    info).
    QUALITY GUARANTEE
    All Exlians products come with a Quality Guarantee. We can offer this guarantee because all our
    products are made to the highest standard. Be careful of cheap knockoffs on the web. All Exlians
    products have to pass our rigorous quality checks before being shipped to you, so we can guarantee
    quality!
    *Free Tracked Shipping on all orders!”

  • The business website should have details surrounding all guarantees and processes for returns

  The BBB Code of Advertising States:

  1. Basic Principles of the Code

  1.1 The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB.

  1.2 Advertisements which are untrue, misleading, deceptive, fraudulent, falsely disparaging of competitors, or insincere offers to sell, shall not be used.

  1.3 An advertisement as a whole may be misleading by implication, although every sentence separately considered may be literally true.

  1.4 Misrepresentation may result not only from direct statements, but by omitting or obscuring a material fact.

   

  20. Warranties or Guarantees

  20.1 When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request.

  20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.

  20.3 When “satisfaction guarantee” or similar representations are used in advertising, any material limitations or conditions that apply to the guarantee must be clearly and conspicuously disclosed.

  20.4 When advertising “lifetime” warranties or guarantees or similar representations, the advertisement must clearly and conspicuously disclose its intended meaning of the term “lifetime.”

  20.5 Sellers or manufacturers should advertise that a product or service is warranted or guaranteed only if the seller or manufacturer promptly and fully performs its obligations under the warranty or guarantee.

   
  As of 7/13/2023, business has not responded to BBB emails or substantiated claims.