Complaints

This profile includes complaints for ServBank's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

ServBank has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  ServBank

  3201 Orchard Rd Oswego, IL 60543-5011

• 

  ServBank

  3600 O'Donnell St Baltimore, MD 21224-5252

• 

  ServBank

  3600 O'donnell St Baltimore, MD 21224-5252

• 

  ServBank

  700 Prides Xing Newark, DE 19713

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/12/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Servbank transferred my mortgage and then reported it as closed thus lowering my credit report 27 points equifax and 28 points transunion.

  Business Response

  Date: 08/27/2025

  Servbank does not post public responses to this forum as the response may contain your personal information and is viewable by the public. However, please be advised that Servbank has directly contacted the consumer and the BBB regarding these concerns. 

• Initial Complaint

  Date:08/08/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My loan was bought by Servbank around June 2024 the pmi was set to expire. None of my recent Servbank statements report pmi now they r adjusting my mortgage to accommodate for the pmi. I cant reach anyone. I cant reach a person in the past I could reach Filipinos and others out the country with poor English ********* warned.

  Business Response

  Date: 08/20/2025

  Servbank does not post public responses to this forum as the response may contain your personal information and is viewable by the public. However, please be advised that Servbank has directly contacted the consumer and the BBB regarding these concerns. 

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am due a reimbursement from Servbank mortgage company and having complications with being reissued a new check (the original check payment expired when attempted to deposit it). Company Representatives have told me that the check could be directly deposited and now, today, being told that they cannot directly deposit the reimbursement and that they must mail it to me. The issue is that I have been waiting for a check to be reissued since May 2025. Today, I was told from a representative that a check was reissued to me and then it was returned to them by the post office???? This makes no sense to me as I haven't had any issues receiving any other mail that they have sent me. I've even asked for a tracking number and was told that it could not be provided as it was sent through regular mail. I feel as if I'm going back and forth with ServBank company concerning this issue. I've even requested that they charge me for shipping such as Fed Ex so that it could be tracked and I'm not clear if they're actually going to do that for me. Need assist with getting reimbursement check from ServBank.

  Business Response

  Date: 08/05/2025

  Servbank does not post public responses to this forum as the response may contain your personal information and is viewable by the public. However, please be advised that Servbank has directly contacted the consumer and the BBB regarding these concerns. 
  

• Initial Complaint

  Date:07/07/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bad customer service. Cant log onto their website and to talk to someone it is over THREE hours wait.

  Business Response

  Date: 07/10/2025

  Servbank does not post public responses to this forum as the response may contain your personal information and is viewable by the public. However, please be advised that Servbank has directly contacted the consumer and the BBB regarding these concerns. 

  Customer Answer

  Date: 07/16/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:06/09/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In June 2025, I reviewed my credit report and found 21 accounts that were fraudulently opened using my personal information. I did not apply for, open, or use any of these accounts. They were created without my knowledge or consent and are causing serious harm to my credit profile. This is a clear case of identity theft.SERVBANK/WESTERNALLIAN Account Number: *************

  Business Response

  Date: 06/16/2025

  Servbank does not post public responses to this forum as the response may contain your personal information and is viewable by the public. However, please be advised that Servbank has directly contacted the consumer and the BBB regarding these concerns. 

• Initial Complaint

  Date:06/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I sent in an extra $1000.00 payment on our home loan and it disappeared. I contacted the company and sent them a copy of the canceled check and they will still not credit my account.

  Business Response

  Date: 06/18/2025

  Servbank does not post public responses to this forum as the response may contain your personal information and is viewable by the public. However, please be advised that Servbank has directly contacted the consumer and the BBB regarding these concerns. 

• Initial Complaint

  Date:06/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm filing a complaint against Servbank regarding a deeply unsatisfactory loan assumption experience and its transfer to Mr. ******* We initiated the assumption with Servbank, our lender, completing the application and diligently providing all required documents. We spent significant time gathering these. Midway through, without notice, Servbank sold the mortgage to Mr. ****** on June 3rd, forcing a complete restart. This wasted time/resources, requiring resubmission of all documentation. Servbank only communicated via email. Despite requests, we received no phone assistance, making the process difficult and time-consuming.Adding to this, Servbank initiated 3 hard credit inquiries, impacting our scores, even though the transfer made the application invalid. This transfer, restart, lack of support, and inquiries have caused stress and inconvenience. Selling mid-application, intentionally disrupting our load assumption is unethical. Also, the refusal to communicate with us following the sell, as we were right in the middle submitting paperwork, is wrong!!?

  Business Response

  Date: 06/11/2025

  Servbank does not post public responses to this forum as the response may contain your personal information and is viewable by the public. However, please be advised that Servbank has directly contacted the consumer and the BBB regarding these concerns. 

  Customer Answer

  Date: 06/13/2025

   Complaint: 23417169
  
  I am formally rejecting this response due to the negative impact of multiple hard credit pullsone from each major credit reporting agencyon both my credit score and my husband's. These inquiries have resulted in a 28-point decrease in my score and a 32-point decrease in my husband's.
  Despite our requests, we have yet to receive any updates regarding the form submitted to ************ to reverse these unnecessary credit inquiries.

  Due to the negligence of Servbank, we must restart the mortgage assumption process, requiring new credit inquiries, which would have been entirely avoidable had Servbank not initiated the assumption after selling our mortgage.

  
  To resolve this matter, we require a full reversal of these credit inquiries before we can consider this issue satisfactorily addressed.
  ***** L. ******
  
  
  Sincerely,
  
  ***** ******

  Business Response

  Date: 06/23/2025

  Servbank does not post public responses to this forum as the response may contain your personal information and is viewable by the public. However, please be advised that Servbank has directly contacted the consumer and the BBB regarding these concerns. 

  Customer Answer

  Date: 06/25/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been contacting SERVBANK to keep my house from being foreclosed for three months now. I went through a divorce and needed some extra time to make arrangements since the property was in a legal dispute between me and my ex husband. I have applied several times for mortgage assistance since they will not allow me to make any payment. I've talked to SEVERAL **** from Servbank and cannot get a straight answer from anyone as to why I am being denied or why I cannot make any payments to the property. I have applied for loan modifications and even spoken to managers on SEVERAL occasions. I am constantly given the run around with no real answers or resolution every time I call I have to call back in 48 hours to get any update. . I do not want my house foreclosed but SERVBANK is not allowing me to come current on my account with a reasonable payment plan. I'm starting to think they are just not willing to work with me so they can foreclose the home, there's no reason why I should be denied a loan modification , mortgage assistance or anything. They have given me ZERO options at this point. My income is well off and I can afford the payments but given the situation I fell behind during the legal court stuff and wanna make it right. I'm at a loss for words about how I have been treated and currently still being treated by SERVBANK. No customer service , no loyalty. I need someone's help to contact the right personnel for them to make this right . I've left MULTIPLE messages and no one with any authority can give me answers. HELP!!!!!!

  Business Response

  Date: 06/05/2025

  Servbank does not post public responses to this forum as the response may contain your personal information and is viewable by the public. However, please be advised that Servbank has directly contacted the consumer and the BBB regarding these concerns. 

• Initial Complaint

  Date:05/08/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to dispute incorrect and premature negative information reported on my credit file about my mortgage loan #********** with Servbank Mortgage Company. During a special unemployment forbearance period, no repayment plan was established or agreed upon between Servbank and me. Despite this, Servbank reported my account as delinquent, which is inaccurate. This unlawful reporting does not follow standard credit reporting practices during post-forbearance negotiation periods as my loss mitigation application is under review with Servbank underwriters and there has been no repayment plan established according to FHA/HUD guidelines. This negative and unlawful reporting does not follow FHA/HUD ML ******* standard credit reporting practices during post-forbearance negotiation periods. I have sent Servbank a letter demanding correction of delinquent status back to current as we go through the forbearance loss mitigation process and kindly request that you review this issue and assist with demand to remove the incorrect information from me and my daughter Chauntoi Johnsons credit files promptly. These issues with Servbank happen often and I have no other resolve but that it is discrimination based on our race and socioeconomic status.

  Business Response

  Date: 05/20/2025

  Servbank does not post public responses to this forum as the response may contain your personal information and is viewable by the public. However, please be advised that Servbank has directly contacted the consumer and the BBB regarding these concerns.

• Initial Complaint

  Date:04/05/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to file a formal complaint against SERVBANK regarding an unauthorized account that has negatively impacted my credit report. Upon reviewing my credit report, I discovered the presence of an account that I did not open or authorize. The details of this unauthorized account are as follows:-----------Creditor: SERVBANK, Account Number: *************, Opened Date: 1/28/2020, High Credit: $147,500.------------I want to make it clear that I did not authorize the opening of this account, nor did I have any knowledge of it until I reviewed my credit report. As this account was opened without my consent, it is causing significant harm to my credit score and negatively impacting my financial standing.I request the immediate and permanent removal of this unauthorized account from my credit report. I believe this account was opened fraudulently, and I would appreciate your assistance in addressing this matter promptly and thoroughly.Please investigate this matter and ensure that the fraudulent account is removed from my credit report. I request confirmation of the actions taken to resolve this issue as soon as possible.If this matter is not addressed in a timely and satisfactory manner, I will not hesitate to escalate the complaint to the appropriate authorities and regulatory agencies, including the ************************************ (****) and the ************************ (***).Thank you for your prompt attention to this serious matter. I look forward to your immediate response.

  Business Response

  Date: 04/16/2025

  Servbank does not post public responses to this forum as the response may contain your personal information and is viewable by the public. However, please be advised that Servbank has directly contacted the consumer and the BBB regarding these concerns.