Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The owner ***** ***** of Park Management solutions is rude and overly incompetent. We have had more than one occurrence ( today 9/28/25 and initially on 7/28/25) a fly EMERGENCY ( 100s of disgusting very large flies at a time in the basement and laundry room area). When ***** first meet with all the owners and ********* members to sell us on going with their management company versus another or self management, they gave the best script of how they are here to serve the condominium community. All lies!! I have called for the same disgusting incidents twice with no resolution. ***** tells me that this issue has to wait until the next business day because in his eyes it is not an emergency. Really? ***** ***** is a total joke taking advantage of elderly people that represent most HOAs and he knows it. This is the type of individual and company that should be out of business and pay for their failures; they do nothing but collect money and dont fix issues unless they see fit ( yet they dont live in the building to justify whats an emergency) and will into listen to you. In fact the ignorant owner of this management company( ***** *****) found it appropriate to hang in my face. Im escalating this and all the video to the news for more exposure because its not okay. DO. NOT USE THIS COMPANY - YOU WILL REGRET IT! Dont believe me, just look at all the reviews !!!!

  

  Business Response

  Date: 09/29/2025

  We take all resident concerns seriously and want to provide clarification regarding the situation on Sunday, September 28, 2025.
  
  Ms. **** contacted our after-hours emergency service three separate times that day to report the presence of flies in the basement and laundry room area. On her first call, she was advised that the concern would be addressed. During subsequent calls, Ms. **** demanded that maintenance be dispatched immediately. Our on-call manager explained that, while unpleasant, this matter did not meet the criteria for an emergency requiring after-hours response and assured her that the issue would be inspected and resolved first thing Monday morning.
  
  To further ensure proper handling, the on-call manager consulted directly with the Board of Directors for the Association. The Board confirmed that they did not wish to incur the additional expense of an emergency after-hours service call, and instead directed that the matter be handled promptly during normal business hours.
  
  On Monday morning, September 29, 2025, our team inspected the area. It was determined that a resident had improperly disposed of food in the basement garbage can, which caused the fly infestation. The garbage was immediately removed, and the Associations janitorial company was dispatched to sanitize and disinfect the affected areas.
  
  We recognize the inconvenience this caused and will continue to work with the Association and its residents to promote proper waste disposal and maintain sanitary conditions in the common areas.

• Initial Complaint

  Date:06/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They sent a man to check my roof. He said there were soft spots and missing shingles. Months have passed and no one has fixed the problem. They do not respond to emails.A tree that the association planted for privacy was destroyed by a storm. They have indicated they would not replace it:however I see two newly planted trees down the street. They do not respond to emails.They do not put down the bi-annual mulch until October, when no one is entertaining in the yard. They do not respond to emails.

  

  Business Response

  Date: 07/14/2025

  Thank you for your feedback. The roof repairs to your unit were completed earlier this year and confirmed by the Board. The missing shingles you mentioned likely relate to damage on the neighboring property, which is being handled through their insurance claim.

  Per Section 5.02 of the South Pointe Townhomes Declaration, the Association is responsible for repairs related to normal wear and tear only. Landscaping, mulch, tree replacements on individual lots, and fence repairs on neighboring properties are the responsibility of the individual owners or their insurers.

  We regret any communication delays and are working to improve responsiveness. Please contact us directly if you have ongoing issues with Association-maintained elements.

• Initial Complaint

  Date:03/22/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was supposed to close on my condo on 3/17/2025. Myself, my lawyer, the buyers lawyer, and the escrow officer have all reached out via email, phone call, and in person visits to the office to receive the paid assessment letter that was paid for on 2/18/25. We have received no responses back from anyone. All we need is the paid assessment letter and no one is doing their job. If I dont get a response or the paid assessment letter, I will need to take legal action involving the courts.

  

  Business Response

  Date: 03/23/2025

  We appreciate the opportunity to address the concerns raised in this complaint.

  At Park Property Management Solutions, we process requests for Paid Assessment Letters in the order they are received. To ensure accuracy and compliance with association requirements, several necessary documents must be submitted by the requesting parties before we can begin processing. Unfortunately, we do not have a record of immediately receiving all required documents for this particular request in a timely manner.
  
  We sincerely apologize for any inconvenience this has caused. We will take immediate steps to finalize the issuance of the Paid Assessment Letter now that the matter has been brought to our attention. Our team will ensure that the necessary document is provided as soon as possible to facilitate the closing process.

  Customer Answer

  Date: 03/24/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me only because they finally provided the letter on the morning of 3/23/25.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:03/19/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Park Management in **************, will charge you multiple times for the same association fee per month and claim they have no received it. The staff is rude and disrespectful. They are not helpful in the least, its like talking to a brick wall. Multiple people have complained and they have a 2 out of 5 starts on the BBB

  

  Business Response

  Date: 03/20/2025

  We appreciate the opportunity to respond to the complaint regarding Mr. ***** a homeowner in *****************************************

  Park Property Management Solutions began managing this condominium association on January 1, 2025. On March 14, 2025, Mr. **** submitted an inquiry through our website, stating that he believed there was an error on his account, though he did not specify the nature of the discrepancy.
  
  We promptly responded to Mr. **** via email on March 15, 2025, providing both our ledger and a ledger from the previous management company for his review. Our records indicate that his November 2024 payment was not received by the prior management company. In our response, we requested that Mr. **** provide a copy of the canceled check or proof of payment for the November assessment so we could investigate further.
  
  As of today, we have not received a response or any supporting documentation from Mr. ***** We remain willing to assist him in resolving this matter and encourage him to provide the requested documentation so that we can further review his account.

• Initial Complaint

  Date:11/17/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm seeking deck damages repaired and tree replacement by the **** On November 12, 2024, Park Management sent an email with thirty-four (34) signatures of the 140 Greenview homeowners to ******* *******, Manager, petitioning to have an in-person meeting to elect officers for the upcoming December meeting. The email was received and shared with the board. Over the last few months, many homeowners have emailed *******, the manager, and ***** *****, the Owner, requesting in-person meetings to resolve homeowners' issues like mine. Still, they have been forwarded and ignored by the President of Greenview, ******** ********-*****. She refuses to take care of our homes, and landscaping is a fight (I have a picture requesting tree trimming from ********* that has now led to deck damage) that I am seeking them to repair. In about 2019, we voted for the *** to pay for deck repairs to avoid a fee increase, but the fees went up, and we are now responsible for repairing our decks ourselves. The Owner, ***** *****, knows my issues (tree and deck damage). The tree was finally wacked off in June 3 2024 from the top and left looking a mess (see pic) after emails dating back to 2018. Then, after complaining about having the tree cut down, it took from June to November 2024. However, there was no mention of the solution to my deck that their neglect of trimming a tree caused. We pay too much money in taxes and association fees to live in war!! If a responsible person is not going to help ********* homeowners, then it is time to put someone else in place who is there for us. ***** ***** leaves all answers to the president, who is frugal, and now over 80% of 140 homeowners have complaints. Look on Yelp, BBB, and Neighbourhood for complaints about the Park management and the current President (for 20 years ) about ********* Homeowners not being happy. I want a tree replaced, my deck repaired, and people holding positions who are here to help solve the homeowner's problems.

  

  Business Response

  Date: 12/03/2024

  We appreciate the opportunity to respond to the concerns raised by Ms. ****** regarding the townhome association's operations, including deck repair, tree replacement, and communication with the Board of Directors.
  
  Clarification on Roles and Responsibilities
  It is important to clarify that the management company serves at the direction of the ********************'s Board of Directors. The management company facilitates the execution of policies and decisions as directed by the Board but does not have the authority to make independent decisions about association governance, repairs, or maintenance priorities.

  The concerns and requests shared with the management company, including petitions and emails, have been forwarded to the Board of Directors. These matters, including the petition for an in-person meeting and maintenance concerns, are outside the management companys jurisdiction to resolve unilaterally.
  
  Deck Repair and Tree Maintenance
  Regarding the specific concerns about deck damage and tree maintenance, these issues are reviewed by the Board to determine whether they fall under the association's responsibility or the homeowner's individual responsibility. Decisions regarding repairs, funding, and maintenance are made collectively by the Board, considering the association's governing documents and budgetary constraints.
  
  The management company acknowledges the homeowner's frustration and confirms that the issues brought to our attention have been forwarded to the Board for their review and action. Decisions regarding tree trimming, replacement, and deck repairs are Board determinations, and we encourage homeowners to engage directly with the Board during meetings to share concerns and seek resolution.
  
  Community Engagement and Elections
  The management company has facilitated communication between homeowners and the Board, including sharing the petition signed by homeowners seeking an in-person meeting. The final decision on how meetings are conducted rests with the Board.  In the past in-person meetings have become unruly, this is one of the factors in holding virtual meetings.  
  
  Commitment to Communication
  We take homeowner concerns seriously and will continue to ensure that all issues brought to the management company are promptly forwarded to the Board of Directors. We encourage homeowners to utilize formal association meetings and channels to address their concerns directly with the Board, as this is the most effective avenue for resolution.
  If there are additional questions or clarification needed, we are happy to assist within the scope of our responsibilities.
  
  Thank you,
  ***** Kress 
  Park Property Management Solutions  

• Initial Complaint

  Date:10/09/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I got up out my condo at 520 am and my car was gone and about 15 to 20 other cars and the Pm Solutions never put up a sign warning us about what was happening and the day they were doing work on the repaving the ground instead they wrote it on the ground in chalk to move your vehicle instead of putting up signs warning us about the situation and they had a post up that had a ripped piece of paper up I took pictures but they won't go thru

  

  Business Response

  Date: 10/09/2024

  Multiple notices were posted in each building, and all owners received email reminders on September 10 and 11, 2024, regarding the upcoming project. The notices clearly stated that vehicles not moved would be towed. The Board of Directors of the Condominium Association is aware of the vehicles that were towed and has decided not to offer reimbursement to owners who failed to move their vehicles.

  Customer Answer

  Date: 10/30/2024

   
  Complaint: 22395420
  
  I am rejecting this response because: Well I never received a email letting me know that they were doing this and also they never posted any notices in my building about it they post in every part of the building but not this time they actually wrote it on the ground in chalk for us to see that's why so many of us got our cars towed this is unacceptable and poor management from the association to the board and I left several messages for a response and a text I never received anything back !! 
  
  Sincerely,
  
  ******* ******

  

  Business Response

  Date: 10/31/2024

  I have attached the two emails that were sent out to all Association members. The same notices were posted in the buidlings.  
  
  The matter of reimbursing for towing was brought before the ***************************** of Directors.  The Board has denied reimbursement for vehicles that were towed.  

• Initial Complaint

  Date:05/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Park Management Solutions is not contracted with our HPP ***. **** has refused to turn over documents to condo owners that go directly to ****'s office and request to inspect our HPP *** records and is denied. This complaint is also against *************************, our Board President. **** and **** are best friends for over 20+ years. **** and **** are calling all the shots, keep us in the dark, hire attorneys without our knowledge, don't take Minutes, hold *** Board meetings 1-2 a year. The below people are also witnesses. We want our HPP *** returned to the *** Members. **** and **** are doing things that violate our bylaws. Hiring attorneys without our knowledge, not taking Minutes. **** defrauded our *** by taking insurance funds and applying it to other bills instead of paying for the damage to the building. **** also doesn't pay our bills, We have 2 judgments against us, and **** and *** President REFUSE to show us any evidence that the judgments were satisfied. In December 2023, ********************* bought a condo and Park and the *** President told her there was $138,000 in our HPP *** accounts, by January 2024, **** said there is no money. And **** and **** also told her attorney that there were no lawsuits pending against our ***, when we had a judgment against us. *** Members have been requesting documents from both the President and **** refuse. *** Members got together after being told that we could not have a special meeting to remove the board so we can fire Park. The President and **** both have been fighting and interfering with our Special Election. We held it after having 50% of the *** Members petition a special meeting to remove Board members so we can fire Park. **** will not accept the voting results.Witnesses: ********************* ************; *********************** ************; ******************************* ************; ******************* ************.Please help us get our *********************************** *** back to its rightful owners, us *** Members

  

  Business Response

  Date: 05/30/2024

  ************************ concerns were sent to the Association's attorney.  Attached is the letter that ******************** received from the Association's attorney.  

  Customer Answer

  Date: 06/06/2024

   
  Complaint: 21723973
  
  I am rejecting this response because: I have attached a Letter sent **** Certified Mail requesting documents on 6/03/24.  We also received the attached Park Management Agreement, which benefits only Park Management Solutions.  It was signed in October 2018, and Park started on 1/01/19, which we were told was done because the owner of Cornerstone Management Company, ******, had died.  But ****** did not die until January 2022.  Which Park Management and the former ***** lied to us about.  Plus, Park Management is not responding regarding its fee Agreement.  
  
  I have attached a proposed Budget and Jan., Feb. and April ***** Financials. The 2024 Annual Proposed Budget given to the *** Members does not make sense when you compare it to the *****'s Financials.  Receipts and invoices are never included.  So we do not know what is being charged.  We still do not have an approved *** Budget for 2024.
  
  I am attaching more documents to this email.
  
  Sincerely,
  
  *******************************

  

  Business Response

  Date: 06/06/2024

  ************************ letter was received.  The request will be processed within state guideline (10 days). 

  *********************************** was originally with Park Property Management Solutions.  *************** left to go to Cornerstone Management of **************** *************** returned to Park Property Management Solutions in January 2020.  The owner of Cornerstone Management passed away in approximately January 2022.
  
  A copy of our Management agreement was provided to the new ***** of **************** No questions have been posed by the ***** regarding the agreement.  

  ******************** is the newly elected ***** President.  ********************, along with the other newly elected ***** of ********** have the authority to modify the budget as they see fit.  They were unhappy with the previously Proposed Budget, which is why they ran for the *****.  
  
  The entire ***** of ********* has access to the ***** portal.  The ***** Portal includes a history of all Financial reports that have been produced for the ****************** ************* reports include copies of all invoices that were paid during that month.  Additionally, the ***** has access to our payables system.  This system allows them to view the history of all invoices that are paid/unpaid.  

  Customer Answer

  Date: 06/06/2024

  Complaint: 21723973
  
  I am rejecting this response because:
  I never received ANY documents, and I sent another certified letter to Park Management dated 6/03/24.  The new HOA Board has NO CLUE on what Park Management's fees are.  Park Management also received a $90,000 insurance check for repair on building *****, but Park never used the insurance check from our insurance carrier to pay for the building's repair.  **** admitted on May 22, 2024 to HOA Members and the Board that Park used the insurance check for repairs on ***** building to pay bills and NOT TO REPAIR THE BUILDING.  What bills?  ****'s Board Financials do not match up with the Proposed 2024 Annual Budget given to HOA Members, and ****'s Management Agreement benefits them, and Park has taken over our HOA and continues to give us problems.
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried to contact the *** for the past two months (October and November) as of today still hasn't heard back from the ***. I received a texted back stating that we have forward this to the property management on November 8, 2023, and still today property management or *** has gotten back to me. I send emails on 11/8, 11/9 and i called and left four messages at *** on 10/14, 11/01, 11/7 & 11/8. I also send a text with the pictures to on 11/9 and 11/20 and still no response. There is wood that is coming apart and water leaking in from the outside.

  

  Business Response

  Date: 12/08/2023

  I sincerely apologize for the inconvenience and frustration you've experienced in trying to contact our office.  Your concerns are of utmost importance to us, and I want to assure you that we are taking this matter seriously.  This falls short of the level of service and responsiveness we aim to provide our residents, and for that, I am truly sorry.
  

  I have reached out to your Community Manager, asking her to immediately contact you.  
  
  Additionally, I will personally oversee this situation to ensure that communication channels are improved, and you receive the necessary updates promptly.

  Once again, I apologize for the inconvenience and the lack of timely response. Your patience and understanding during this time are greatly appreciated. Please feel free to reach out to me directly if you have any further questions.  
  

  
  

  Customer Answer

  Date: 12/13/2023

   
  Complaint: 20943203
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********** & *************************

  As of 12/13/2023 at 03:01 pm, I still haven't heard back from the *** nor the property Managment.

   

  

  Business Response

  Date: 12/13/2023

  I am sorry to her that.  I have confirmed that someone reached out to you today.  

• Initial Complaint

  Date:11/02/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On November 1 2023 I arrived home at 6:45 pm to the buzzing of our front door. This is a *************** of the tenants said it's been buzzing since 4pm I advised her that we are not Secure because door isn't locked as long as it's buzzing. I called the park solutions management Co. I sent a text to our property manager ***** sent a text to the main number as our building is not Secure anyone can walk in please send maintenance out ASAP. I called the emergency number 3 times and it says goodbye can't leave a message. I sent ***** a message again around 9 pm it's 5am November 2 2023 we have been in an unsecured building All Night. I haven't heard anything from ***** or park solutions. This is totally unacceptable behavior from a company that obviously doesn't care about our safety as we have mostly Seniors in our building we're like sitting ducks our building is Open to any and Everyone. It's to much going on when the building is secure. No human dignity What type of company operates this way. This is TOTALLY UNACCEPTABLE.

  

  Business Response

  Date: 11/03/2023

  I am sorry to hear about the issue that occurred.  

  Our team received notice of the issue on the morning of Thursday, November 2, 2023.  The issue was reviewed.  It was found that another Association member's intercom button was stuck. 

  The issue was corrected the same day that our office was notified.  

  While we offer our customers the convenience of texting, the text messages are delivered to our employees computer.  Employees do not monitor text messages after hours.  

  Our after answer service was tested yesterday evening.  The system worked in the manner that it is intended.  The caller was transferred to the answering service.  

  Thank you,
  *********************;

• Initial Complaint

  Date:02/16/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Park Properties did not fix my heating and air for a full term of my lease. Then didn't allow me to change my lease to a 12 month lease. Told me to sign paperwork so I didn't have to pay month to month. Then waited two months charging me more than what was discussed with the rental manager. Told me that they would let me know when the paperwork would change. I was later told I had to pay a higher lease and paperwork couldn't be changed. At the time of the new lease I still didn't have heat or air throughout the remainder of the year. This forced me to live elsewhere and pay others to live or rent another space to house my family. The manager stated that my unit needed to replace the old unit and it was not fixed until January. There were other issues and they filed eviction. Also charged me due to late fees but never changed my lease paperwork. I honestly feel this was unfair to do that to a tenant who was consistently on time. Not to have repairs done and not honor to make changes to my lease agreement.

  

  Business Response

  Date: 02/27/2023

  I believe that this complaint was filed against the wrong company.  

   

  I don't show that *************************** has ever occupied a rental property that we manage.  

   

  We don't manage property in Georgia.  

   

  Thank you,

  *********************

  Park Property Management Solutions