ComplaintsforPark Property Management Solutions

• Initial Complaint

  12/01/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have tried to contact the *** for the past two months (October and November) as of today still hasn't heard back from the ***. I received a texted back stating that we have forward this to the property management on November 8, 2023, and still today property management or *** has gotten back to me. I send emails on 11/8, 11/9 and i called and left four messages at *** on 10/14, 11/01, 11/7 & 11/8. I also send a text with the pictures to on 11/9 and 11/20 and still no response. There is wood that is coming apart and water leaking in from the outside.

  Business response

  12/08/2023

  I sincerely apologize for the inconvenience and frustration you've experienced in trying to contact our office.  Your concerns are of utmost importance to us, and I want to assure you that we are taking this matter seriously.  This falls short of the level of service and responsiveness we aim to provide our residents, and for that, I am truly sorry.
  

  I have reached out to your Community Manager, asking her to immediately contact you.  
  
  Additionally, I will personally oversee this situation to ensure that communication channels are improved, and you receive the necessary updates promptly.

  Once again, I apologize for the inconvenience and the lack of timely response. Your patience and understanding during this time are greatly appreciated. Please feel free to reach out to me directly if you have any further questions.  
  

  
  

  Customer response

  12/13/2023

   
  Complaint: 20943203
  
  I am rejecting this response because:
  
  Sincerely,
  
  *********** & *************************

  As of 12/13/2023 at 03:01 pm, I still haven't heard back from the *** nor the property Managment.

   

  Business response

  12/13/2023

  I am sorry to her that.  I have confirmed that someone reached out to you today.  

• Initial Complaint

  11/02/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  On November 1 2023 I arrived home at 6:45 pm to the buzzing of our front door. This is a *************** of the tenants said it's been buzzing since 4pm I advised her that we are not Secure because door isn't locked as long as it's buzzing. I called the park solutions management Co. I sent a text to our property manager ***** sent a text to the main number as our building is not Secure anyone can walk in please send maintenance out ASAP. I called the emergency number 3 times and it says goodbye can't leave a message. I sent ***** a message again around 9 pm it's 5am November 2 2023 we have been in an unsecured building All Night. I haven't heard anything from ***** or park solutions. This is totally unacceptable behavior from a company that obviously doesn't care about our safety as we have mostly Seniors in our building we're like sitting ducks our building is Open to any and Everyone. It's to much going on when the building is secure. No human dignity What type of company operates this way. This is TOTALLY UNACCEPTABLE.

  Business response

  11/03/2023

  I am sorry to hear about the issue that occurred.  

  Our team received notice of the issue on the morning of Thursday, November 2, 2023.  The issue was reviewed.  It was found that another Association member's intercom button was stuck. 

  The issue was corrected the same day that our office was notified.  

  While we offer our customers the convenience of texting, the text messages are delivered to our employees computer.  Employees do not monitor text messages after hours.  

  Our after answer service was tested yesterday evening.  The system worked in the manner that it is intended.  The caller was transferred to the answering service.  

  Thank you,
  *********************;

• Initial Complaint

  02/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Park Properties did not fix my heating and air for a full term of my lease. Then didn't allow me to change my lease to a 12 month lease. Told me to sign paperwork so I didn't have to pay month to month. Then waited two months charging me more than what was discussed with the rental manager. Told me that they would let me know when the paperwork would change. I was later told I had to pay a higher lease and paperwork couldn't be changed. At the time of the new lease I still didn't have heat or air throughout the remainder of the year. This forced me to live elsewhere and pay others to live or rent another space to house my family. The manager stated that my unit needed to replace the old unit and it was not fixed until January. There were other issues and they filed eviction. Also charged me due to late fees but never changed my lease paperwork. I honestly feel this was unfair to do that to a tenant who was consistently on time. Not to have repairs done and not honor to make changes to my lease agreement.

  Business response

  02/27/2023

  I believe that this complaint was filed against the wrong company.  

   

  I don't show that *************************** has ever occupied a rental property that we manage.  

   

  We don't manage property in Georgia.  

   

  Thank you,

  *********************

  Park Property Management Solutions 

• Initial Complaint

  01/24/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I am a unit owner at **********************************************************************************************, incorporated by the Calumet ************************** This property is being managed by Park Property Management Solutions. We have made numerous calls to this management company, only to speak with ************ once, regarding the coupon payment books that should have gone out before last year ended. ************ indicated that she had to contact her financial team to get the book sent out. That was 2 weeks ago and we still have not received the book. ************ indicated during our conversation that she had not returned our calls because the messages we left may have been misdirected. My wife called her today and left her a voicemail message at the number she provided, however, the same results. No return call. This management company is not providing the service set out in their contract to manage the Calumet **************************

  Business response

  03/01/2023

  Hello,
   
  I tired responding to this on the portal, but I didnt see a button that allowed me to respond. 
   
   
  I will follow up with the company that send out the coupon books. The payment books are not sent out by Park Management. 
  Please keep in mind that it is not necessary to have the coupon book to remit your payment.  Payment books are only meant to help remind Association members of their ********************************** members may mail their payment (noting the address on the payment), log into the homeowners portal to make a payment online using their bank account or credit card, use their ******************* pay service or sign up to have their assessment automatically debited form their bank account. 
   
  Thank you,
  **********;

  Customer response

  03/01/2023

   
  Complaint: 18890877
  
  I am rejecting this response because:  I agree there are more ways than one to submit your payment, however, Park Management Solutions were not applying my payments to my account using the coupons, so, I can only imagine them misappropriating my payments without the coupon.  I received a letter from them that I was 5 months behind in payments while using the coupon and when I researched my account all but one check had been cashed by them. It may still be in someone's desk.   If I felt comfortable that this management company was more trust worthy, I would not worry so much about the coupon book.  The coupon is a way for the unit owners to keep track of their payments.  I will continue to send my payments in and hope that my payments are applied to the appropriate account.  

   

  They must keep in mind everyone is not computer literate and make it so every unit owner can submit their payments with ease.  I've owned this unit for over 30 years and this is the 1st management company that has not been able to provide a coupon books.  If coupon books were going to be a thing of the past, they should have sent out notification to all unit owners so we would be better informed.  The lack of communication is unacceptable.  
  
  Sincerely,
  
  *****************************

  Business response

  03/15/2023

  Please note that payment should be submitted to our lockbox processing department at *************************************; 60187-0550.  Payment should not be sent directly to our office address.  Payments received at the ** box are processed on the same day they are received.  

   

  A coupon book has been ordered for *********************  The coupon book supplier is located out of state.  The coupon book should arrive in the next day or two (if it has not already arrived).  

  Customer response

  03/16/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  01/02/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am the new president of an HOA that was supposed to be managed by this company. They ignored our buildings requests to schedule new board elections since we had no board from June 2022-October 2022, so we had to do that on our own. Not only have they ignored dozens of phone calls, emails, letters, and in person visits from June 2022-January 2023, they have ignored our lawyer, they have ignored the banks, and they refused to give us any of our HOA records (tax documents, sub contractor information, etc.) We need this information to manage our bank accounts, which we have not had access to since June 2022 (7 months!).We fired them for cause (not responding to any of our contacts! We didnt ask for anything except our association information I listed above) in November, and they have continued to ignore us. They are actively sabotaging our ability to self manage by refusing to give us the records. I have made it clear to them that I will show up to the office whenever is most convenient for them to pick up the records, but they continue to push me to voicemail everytime.

  Business response

  01/03/2023

  A message was left returning ****'s call last week.  Our next contact occurred yesterday (01/02/2023) as we were closed the week between Christmas and New Years.  All voice mail messages stated that we were closed.  The auto receptionist also had a message stating that we were closed until 01/02/2022. 

  Customer response

  01/07/2023

   
  Complaint: 18672637
  
  I am rejecting this response because:

   

  We have been trying to get a hold of someone regarding issues we have been having since June 2022. The first time your office finally contacted us was on Christmas Eve 2022 when you left a message on one of our phones. You didnt respond again until after I called your office every hour the day you reopened, and even then you didnt respond to our countless emails until after I filed this complaint. The response you gave did not solve our issue. As you have still not worked with us to solve the issue we are having, I am rejecting this response. I look forward to accepting this response in the future as we continue to communicate and come to an amicable solution.
  
  Sincerely,
  
  *************************

  Business response

  02/28/2023

  Mr. ********* request have been responded to.  ******************** was reminded that the Association is under contract, although he doesnt care about the contract. 
   
  We will reach out to ******************** to continue the conversation.
   
  Thank you,
  **********;

  Customer response

  02/28/2023

   
  Complaint: 18672637
  
  I am rejecting this response because: I sincerely hope you will reach out to us to address the five different sections in our contract that your company violated. Including refusing to put a member of our board on the bank account, something that I see you were fined for in January 2023 for refusing to do with a different association. It seems this is a pattern. Perhaps you should look into your recordkeeping practices. Not to mention the $1600 in unpaid water bills in 2022 despite 1) receiving our full monthly *************** until we fired you and self managed in the new year and 2) not mentioning a single time to us anything about these unpaid bills, despite us contacting your office 23 times.
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/22/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  I purchased the home in April of 2022 and was aware of *** fees. Unfortunately, I never received the coupon book or outreach information to discuss the payment of the fees. As a result, I outreached the *** ran by Park Management in late June as I was aware my dues were still needing to be paid. I was informed by a representative that my ***s were paid through, that I did not incur any late fees and that the coupon book would be mailed to my home for further payment. They citied a company issue with the distribution of coupon books. After the phone call, I did receive the coupon book and moved forward in paying my scheduled fees as appropriate. Unbeknownst to me, I had been incurring late fees each month. You can see in the attachment all of the charges went through on June 30th. Meanwhile, I was under the impression I could move forward in paying my monthly ***s after receiving the coupon book in mid/late July. As a result of the discrepancies, I called multiple times for clarification and to speak to finance to clear up any issues. I sent email correspondence, was transferred numerous times, and was unable to obtain the insight needed in order to find resolve. I am seeking late fees to be removed and the focus to be on the timely payment of the ***s. The erroneous charges, failure to respond to *********** attempts, and refusal to provide timelines of resolution feel predatory and unjust. Even after outreach to stop additional fees, I continued to incur late charges and threats to my credit report.

  Business response

  11/23/2022

  As a one time courtesy we have removed the late fees on ******************** account. 

  For future reference, the monthly dues are due on the 1st of the month.  The assessment late if not received by the 15th of the month.  A $25.00 late fee is applied if the payment is not received by the 15th of the month.    

  Coupon Books for the 2023 Assessments will be sent out soon.  Non-receipt of the coupon book does not allow for non-payment of the assessment.  

  Assessments may be paid by: 

  - Deliver a check to our office at ************************************************** 60462

  - Mail your payment to *************************************; 60187-0550

  - Homeowner portal at www.parkpmsolutions.com. 

  Customer response

  11/30/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  

  The *************** have been paid with a zero balance showing through 2022. With that said, I'd like to reiterate  the delay of payment occurred as a result of the delay in receiving the coupon book; but also as a result of the narrative obtained over the phone back in June/July. There was a miscommunication and the continual back and forth would have been prevented had finance returned my phone calls. I look forward to smoother waters ahead. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  10/01/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  This complaint is being filed against Park Property Management Solutions in *********** ** on behalf of the Villas at Gull Landings Home Owners Association.In January 2022, the owner of our original property management company, Cornerstone Management, *********, **, passed away. We were told all the way through March that they weren't selling the company, however, we received notice at the end of March that Park Management had purchased the company. We received one letter and one email notification from Park Management letting us know they were taking over, and that they would contact us to introduce themselves and go over the transition. That never happened and that was the last time they reached out to us. Despite numerous attempts to contact them, they were almost always unavailable. We recently found out that they stopped depositing *************** checks into our operating account, and stopped collecting electronic *************** beginning in April 2022. The account has dwindled from $50,000 to $9,000. They promised time and again to have the banking set up so we could transfer funds, but that never happened. Our *** Treasurer drove to their office to get the checks, sign them (as she and the deceased owner of Cornerstone were the only signers on our current account), and deliver them to the vendors because our vendor invoices were past due. At that time, She was still told the banking had not been set up (they initially offered a bank out of state which we didn't want to use, and they said they would work with a bank in ********). We engaged counsel, sent a letter demanding undeposited *** checks and paper work and we were then presented an invoice for services to the end of 2022. We have no agreement with Park and they are holding the *************** checks hostage until a fraudulent invoice is paid. We have no resolution and would the the return of the *** checks and documents Park obtained from Cornerstone without a signed agreement. The ***** is also aware of Park

  Business response

  11/18/2022

  We purchased Park Management purchased Cornerstone Management of ********* earlier this year after the owner of Cornerstone suddenly passed away.  We sent out correspondence to the Board members advising of the transition and that we would open new bank accounts.  The Cornerstone record keeping was sloppy, which made the transition difficult.  We were advised that Villas at Gull Landing would like to cancel.  ******************** dont understand that we purchased the Management contract with Cornerstone.  He is trying to negotiate a lesser fee, which we did not agree to.  My last email to him was that he should let me know when he wants to pick up their records and we will let the attorneys deal with the balance due.  I never heard back from ******************** after that email.  He is welcome to reach out to me so that we can schedule a time for him to pick up the Associations records.  
  
  Thank you,
  *********************

• Initial Complaint

  08/24/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  We put our condo on the market and got multiple offers the first weekend. We chose the best offer and proceeded with all the legal paper work. The only thing that was being held up was the association paperwork. For weeks my realtor, lawyer, the buyers lawyer, and myself were calling and sending emails asking for the paperwork. Finally the buyer decided to withdrawal and I lost the sale. We put it back on the market and again got a sale which was $10,000 less then the first sale. Again couldnt get them to send the paperwork. After waiting and postponing the closing again the buyers lawyer decided we could close with the paperwork I was able to get off my online account. Two weeks after closing my name is still listed under association as the owner and they are putting in work orders under my name. They still have not sent the paid assessment letter to my lawyer for my name to be taken off. This company is a nightmare!!!!!

  Business response

  09/14/2022

  Please note that the letter that Ms. ********** is inquiring about was issued on August 29, 2022 at 6:43p.m. 

  Ms. ********** is not listed as an active owner, she is listed as a previous owner.  

  Thank you,
  *********************
  Park Property Management Solutions 

• Initial Complaint

  08/15/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I reside at a condominium that is managed by Park Property Management Solutions. They are paid (through condo fees) to maintain the outside and common areas of the building. There are concrete balconies in the front and back of the building that residents use. The balcony directly above mine is in severe disrepair and is a major safety hazard. The balcony was inspected by a licensed contractor and deemed unsafe for use. The condominium board (who hired Park Property Management) authorized repairs this past spring. There has been no movement by Park Property Management Solutions. Any and all attempts of communication have been ignored by this company. Park Property Management Solutions has not returned emails or voice mails sent by the board, myself or even the contractor who conducted the inspection earlier this spring. I pay $208 per month for the management company to repair/maintain the building. It is not the responsibility of condo owners to schedule and pay for repairs to the balconies as stated in our condominium agreement. This broken balcony is a safety hazard for me and the people who live in and visit the building. I want Park Property Management Solutions to do the job it was hired to do. It is not fair to the residents of the building for this company to ignore our safety while they take our money for services that are not met.

  Business response

  08/16/2022

  We are in the process of reviewing the proposal from the engineering firm.  Repairs should be underway shortly.  

• Initial Complaint

  08/11/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  October of 2021 there was a water main break in our condo building. The entire first floor was flooded. It's a 3 story building with 4 units per floor. Since then they pulled up the carpet in the hallway and put concrete in the hole. They won't replace the tile or carpet. The floors are filthy and the vestibule presents a danger to the residents. I've contacted Park View Management and no response to date(08/11/2022).

  Business response

  08/22/2022

  The hole was recently filled with concrete.  *************** is in the process of reviewing proposals for carpet.  The job will be completed soon.  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩