Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/07/2024

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted Moving Ally to do an out of state move for 7/27/24. Contract shows 2 drivers $150 per hour plus $50 for stairs. The job was subcontracted to **** ******. The driver for **** ****** was Mr ******. Upon arrival Mr ****** requested $272 for booker fees. After arguing with him over the phone, we reluctantly paid $272 and advised Mr ****** I would be calling Moving Ally about these booker fees on Monday since that day was Saturday.
  
  At the end when it was time to pay the final charges, Mr ****** wanted an additional 2 hours because he had troubles with his truck, making the total amount $2800. Again we argued with him about the charges. The drive should have been approx 10 hours for the round trip. He said he would go down to $2223 and he would then release the furniture. When we booked with Moving Ally we paid upfront $255 and it was explained the $255 would come off the total amount. We explained this to Mr ****** and he refused to deduct the $255. He also refused to deduct $272 for the amount we paid him earlier that day.
  
  I talked with ******** with Moving Ally and explained about the $255 charge. She said there are no booker fees and she will talk with Mr ******. Mr ****** called me and said he will be mailing the payment of $255 Wednesday. I then told him the $272 was not for booker fees, he confessed it was for upfront money. He refused to refund the $272. I had forgotten to discuss the $272 with ********. I texted her and explained the situation and how Mr ****** is refusing to refund the money. Her reply was "thanks for the info". I have not received the payment of $255 and I texted Mr ****** he replied "You will have it Wednesday". To this day I have not received the $255.
  
  We are being over charged in the amount of $527 and would like that amount be refunded.
  
  We were hoping for a good experience and ended up having a horrible experience. There is so much more to say, but the space is limited.

• Initial Complaint

  Date:08/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 8/28 I was contacted from a company to get information regarding the move scheduled for 8/29. I later found out that it was not Moving Ally but a subcontractor. He (*****) asked some basic question to gauge the size of the job. He initially told me that I needed to go rent the trucks. I told him that it was not my responsibility and I did not have time. My expectation is that if you are hired to move an entire house of furniture that you would have trucks. He said his truck was in the shop. ***** indicated that he needed a deposit of $300 to reserve the truck and order blankets to protect the furniture. Because I need to be out of the house by end of day on 8/29/2024, I sent $300 thru *****. I called Moving Ally (11) times between 1:34 PM and 4:58 PM on 8/28/2024. They would not answer any of my calls. The contractor claimed that Moving Ally would not answer his call either. The plan was 2 trucks and 4 guys at my house at 9am.on 8/29. The morning of 8/29 at 9:30 AM one person showed up for the move. An hour later two more guys showed at my house with no truck. The person contracted for the move was pressuring me to pay the entire balance owed less $250. I told him I would not. He then asked for $300 to go pick up the ***** trucks in which I sent payment through *****. Two of the three guys left to pick up the truck and never returned. I am a single female. At one point I had three strange men in my house. I did not feel safe. I could have been seriously harmed. I tried contacting Moving Ally again and NO one would answer the phone, I sent messages through ******** - No response. I responded to an email and finally got a call back at 1:37PM. In which I was told by Moving Ally that she had talked to the contractor and that everything had been resolved. That was so far from the truth. At this point there was one guy and no trucks. The response from Moving Ally was unacceptable, They put my life at risk and should be held accountable.

• Initial Complaint

  Date:07/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/27/24 **** ****** phone number ***** ******** who is a contractor with Moving Ally, moved me from **** ***** **** *** ** ********** **  to *** ********** ***** *** ** *********** **.
  
  My family was there to help and witness everything that occurred.
  
  Mr. ******** damaged my television in the moving process and took tools that belong to me. I reached out to him but he acted like he didn't know what I was talking about.
  
  I was nice enough to give him furniture in good condition as a tip. Why he stole from me is unfair.
  
  I had to buy another television and a tool kit.
  
  On 5/1/24 I emailed the company at ********************** No one replied. I called the company on 5/21/24 ***** ******** and explained my dilemma to the representative. She offered me $100 credit for my next move. I told her I just moved and I wanted more consideration. She said she would get back to me. To date no reply.
  
  I feel I should be compensated for half the price of the television which costed $349 and the tools were worth at least $200 or more. I really want them back. They were the last items that I had from my late husband. There is sentimental value there.
  
  I paid him $1200 and he would not give me a receipt. He told me if I was asked how much I paid him, to tell them I paid him $754 which was the original estimate. We went over the time and I paid for it.
  
  He also said if he had known I had so much stuff to move he would have been more prepared. I explained to the company exactly what I had to move and I am cognizant I would have to pay more if the moving took more time that estimated.
  
  I was told that the $135 deposit would be deducted from the total moving cost. I did not get the deposit applied to the final bill.
  
  Why would he tell me to lie to the company and why is he stealing from customers?
  
  I have a picture of the damaged television and receipts for the new television I purchased and the tools.
  
  I appreciate your help with the matter.
  
  
  ***** ****** ***** ********