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Business Profile

Fitness Center

CFX - Olympia Fields

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/13/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up with Charter Fitness subscribing to a membership in their **************, ******** location for one year. They insisted that I give them my checking account information telling me that my debit card was not enough and I had to provide my checking account information in order to get the membership. I reluctantly complied. After a few months, I transferred to their *******, ******** location in Cantaberry. After the year ended, the Markham location shut down and never opened back up. I didn't renew or return to the ************** location. After about two years, I discovered that Charter Fitness was taking monies out of my account for monthly membership fees and annual renewal fews that were hundreds of dollars over the time.. I went in to the ************** location and complained about the issue and tried to resolve the problem with the manager. I also wrote them a letter which I got no response or return calls. I did not take it to court because the legal fees were almost as much as the amount they had taken out of my account. I continued to plead with management at the ************** location but never received any recompense or any sort of resolve. For the two years that they were stealing funds from my account, they knew that I was not going in to the fitness center using their equipment. They never, via phone or *** mail, reached out to tell me or ask me why I wasn't using the membership--they did not care. Charter Fitness's intention is to get access to account information and take accts money even when the membership is not active. They told me that I didn't sign off on the membership ending the membership so they continued to take monies out of my checking account. This is fraudulent business activity and should be stopped immediately. I have read other reviews from former members saying they did them the same way -- I am in touch with others who are considering a *************** to stop this. I would accept $500 to resolve this issue.

CFX - Olympia Fields is NOT a BBB Accredited Business.

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