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myfashion.com

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:08/13/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have attempted to return several expensive cocktail/evening dresses and contacted the company for a refund within their 48 hr window requirement and they told me I can't return them due to sizing issues. In my statement to them it wa not a size issue but a material quality issue which is documented in my email. ordr # **** and order #****.

    Business Response

    Date: 08/14/2024

    Hello,

    We have addressed all the queries and have accepted the returns for all the 3 Dresses purchased on www.MyFashion.com

    Order# **** (1 Item) - Dress Style A1025CL by ****** & *** size 14 color BLUSH

    RMA: RA0175 shared on 08/12/2024

    Order# **** (2 Items) - 

    1) Dress Style ***** by Jovani size 10 color Blush 

    RMA: RA-******* shared on 08/13/2024

    2.) Dress Style CD0186 by Cinderella Divine size M color Blush

    RMA: RA0176 shared on 08/14/2024 (Return request for this dress received on 08/13/2024)

    We request to withdraw the complaint filed as we have duly addressed the queries on timely basis and also request the customer to return all the 3 dresses in new, unworn condition, with all dress tags intact for the return to qualify. Our/Designers Inspection team will verify and then only the refund would be processed.

    Thank you,

    MyFashion Customer Support

     

    Customer Answer

    Date: 08/15/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that they have resolved the refund issue. However, it took threatening them with a complaint  to the BBB for them to do the right thing. I would give them a very low rating on customer satisfaction.

    Sincerely,

    *************************

myfashion.com is NOT a BBB Accredited Business.

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