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Business Profile

Online Travel Agency

Hajar Travels, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Travel Agency.

Complaints

Customer Complaints Summary

  • 8 total complaints in the last 3 years.
  • 4 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hey guys please do not book through ***********, they are fraud. They will promise you 5 star package & when you get there you won't get what you booked. They won't answer your phone when you need to speak to *********** won't keep any of the promises. Please be aware and regret later. ***** is the worst owner ever he himself left me voicemails he would refund me for the meals I paid there for my family that was suppose to be part of the package but until now I'm chasing him & can't find him. He owes me ********* have proofs. Umrah lodge & Hajar travel are both owned by same shady person name *****. Hes the biggest fraud.

  • Initial Complaint

    Date:04/03/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the phone and subsequent emails, Hajar Travels offered to facilitate a pilgrimage trip to ************ for me. On April 19, 2024, I paid Hajar Travels via check an amount of $11,805 for the trip. The trip was scheduled to start on June 8, 2024. Hajar emailed me a few days before the trip and indicated that the **************** has canceled the hajj processing request and that I was entitled to full refund. Since then I have made several attempts on the phone and through email to recoup the money but they failing to issue the refund. I just want them to refund the money.

  • Initial Complaint

    Date:02/13/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I used hajar travel service on December 23 2024, to travel to ************ for umrah with my family for 9days and then to ***** for 4 days. I paid overprice for the trip to meet the expectations but they still asked for more and didnt even provided the services as promised. We were supposed to get *************** in ****** and *************** in ****** but as the days came closer they changed the hotel to ***** from ****** and change the ************ to ******** from *********. It was very tiring and upsetting after speaking with them 2 days prior to my departure about the unexpected change in hotel. They gave me an option to cancel the trip which will cost me the flights expenses and they wouldnt cover it or pay more for my choice of hotel. I paid extra $1000 for better hotel closer hotel because my grandparents were going to stay with us. After paying overprice, we had a god time at ***** and then we faced another disappointing trip at *****. The transportation never showed up at the airport to pick us up and again the hotel was changed from ************************* to **************** which was more like motel. We waited 5 hours at the airport for someone to contact us about the transportation and we never received any confirmation prior to our flight to ***** as promised. We decided to take taxi and drove by ********************** which was not in downtown and not even 5 star hotel. Instead we checked in *************** and paid out of pocket. I contacted Hajar ************* that late night since that was the only way to contact them when it was day time in *** and night at *****. They claimed the transportation company tried to contact me but there was no answer which was a lie. I asked them for the transportation contact number, they said they will cancel that company and hire another one. I know that was not true and they never confirmed any transportation because otherwise the contact information would have been shared. They lost a valuable customers.

  • Initial Complaint

    Date:02/05/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I inquired to create an Umrah Package trip to ************. Their website includes multple package examples and I was contacted by *************************. He kept every contact over phone and I requested multple times to receive confirmation and information discussed via EMAIL to refer to for my family. That request was never fulfilled. The only email we received were a badly copied andpasted itinerary which was changed often to reflect options. We paid for ***************** stays, and ground transport along with guided tours. We authorized usage of a CC and the other portion of the money requested was asked VIA Bank Wire. Which I thought was fishy, but I had no reason to assume they would practice bad form. The trip was planned for *** 9th,2024 - *** 17th 2024. We received an Airline ticket reservation confirmation but NO HOTEL CONFIRMATION. I asked multiple times to receive the hotel information, but was told that Hotels do not provide reservations until the night before. WHICH AGAIN IS NOT TRUE.NO information was provided about ground transport, or the guided tours. NO policy information was passed along or provided. I unfortunately tested positive for COVID and was very sick on *** 5th, and reached out via TEXT and email and via PHONE to contact and switch/cancel the trip. I reached out Friday *** th, Saturday *** 6th, *** 7th, and all day Monday. They called me back at 6:30 pm Monday night, the night before the scheduled flight departure. During this time I reached out to the airlines to cancel, and was met with a reservation number the Airline couldnt access. And the Hotels confirmed that THERE WAS NO RESERVATION MADE UNDER ANY NAMES OF MY FAMILY. They stated the hotel money was non refundable and that the airline policy for cancellation was $600 per ticket, WHEN THE AIRLINE STATED $190 WHEN I SPOKE TO THEM. We recevied some money back from the airline tickets but a POLICY THAT WAS NEVER AGREED ONE. HOTEL MONEY WAS NOT REFUNDED. even though the reservations were never made.

  • Initial Complaint

    Date:08/14/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On the phone and subsequent emails, Hajar Travels offered to facilitate a pilgrimage trip to ***** for my wife, ***** and my friend *****************************. Hajar Travels took a $1000 from my wife and another $1000 from my friend as deposit for two spots. They promised to refund the money if the trip fails but they didn't as promised. I have made several attempt on the phone and through emails to recoup the money but they just keep lying giving different explanations each time. The money transaction for my wife occured in 04/12/23 and my friend about a week later. I Have the receipts ans emails. I just want them to refund the money.

  • Initial Complaint

    Date:04/08/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hajar Travels changed my entire itinerary hours before my departure time from *******. Not only did they lie in their live webinar on how the trip will be conducted but took away all expected services from me because I refused to let them change my itinerary. I dont believe I got what I paid for.

  • Initial Complaint

    Date:02/02/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had purchased a travel package for me, my husband and 5 kids including airfare and hotels. We had received confirmation numbers for everything but the night before our travel we received an email with new tickets. We thought it was the same flights. When we went to the airport , the ticket agent Pointed out the children's, all minors, return tickets were scheduled on a different flight than us landing 4 hrs before e us in another airport that was over an hour away. We called the agent immediately and showed our disbelief of this and we need to change the Children's return flight. The agent even talked to them and questioned their lack of reasoning for booking the kids flights like this. They said don't worry we'll take of this and should be fixed. On our return, they said it has been fixed. We went to the second leg of our trip and we were told the children's trips have been cancelled because the first part of the trip was missed. The agent said the agent incorectly booked a new flight for the kids, instead of altering the original, canceling the second part of the trip. We called them repeatedly, no answer. We had to buy new tickets for our 5 kids as we needed to return back to the US that totalled $5,500 . When we arrived we told them and they said it wasn't their fault even though the airline agents knew exactly what happened. I called repeatedly leaving messages and no one is answering my calls. The head airline manager in ******* backs my statement up that it was cancelled due to their lack of knowledge and failure.We want our money reimbursed .

Hajar Travels, LLC is NOT a BBB Accredited Business.

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