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Find a Location

Merry Richards Jewelers has 1 locations, listed below.

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    Business ProfileforMerry Richards Jewelers

    Jewelry Stores
    BBB accredited business

    At-a-glance

    Customer Reviews

    This business has 0 reviews

    Customer Complaints

    1 complaints closed in last 3 years

    1 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/1/2003

    Years in Business: 40

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    17w300 22nd St, Oakbrook Ter, IL 60181-4405
    BBB File Opened:
    7/11/1995
    Years in Business:
    40
    Business Started:
    1/1/1984
    Business Started Locally:
    1/1/1984
    Business Incorporated:
    4/28/1992
    Accredited Since:
    1/1/2003
    Type of Entity:
    Corporation
    Alternate Business Name
    • M. Richards , Ltd.
    Business Management
    • Mr. Richard Cheng, Co-Owner
    • Ms. Merry Cheng, Co-Owner
    Contact Information

    Principal

    • Mr. Richard Cheng, Co-Owner
    • Ms. Merry Cheng, Co-Owner

    Customer Contact

    • Ms. Merry Cheng, Co-Owner
    Additional Contact Information

    Fax Numbers

    • (630) 516-0818
      Other Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying and selling jewelry

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/21/2023

    Complaint Type:
    Product Issues
    Status:
    Answered
    I bought a 18K GOLD ring at Merry Richards Jewelers on date. 02/25/23. 8 months passed and the ring began to rust. I went to the jewelry store on November 9th and the manager opened the door for me, I explained what was going on while I held the ring in one hand and my purchase receipt in the other hand. He told me that he shouldn't let myself go and that I looked like a person he couldn't trust. I was very offended, as I was his client. In the end, he let me in but only looked at the ring for a moment, and he told me that it was gold and that it had a lifetime warranty. I went back to the store on Saturday, November 11th and was attended by the manager's son, *****. He told me they were going to keep the ring and on Monday they would give me an answer. On Monday, I called them and they told me that they could polish the ring if I wanted and that I should go with them to another store to do a test of the ring. I didn't want to go, nor did I want them to polish the ring, I just wanted my money back, but they didn't accept and gave me no choice. I went with ***** on Saturday, November 18th to a store near Merry Richards to test the ring. When tested, the ring was made up of several metals, it was not 100% 18K gold. He also had silver, copper, and other metals. ***** and the shopkeeper said it was gold and gave me the ring back. They didnt give me my money back.
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    Customer Reviews

    0 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Local BBB

    BBB of Chicago & Northern Illinois

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