Business ProfileforNuview Landscaping

March 13 2023 I contacted Steve Hooks with Hooks Landscaping 3 times via phone. He came and inspected by backyard to assess what I needed to stop water from coming into my patio. Originally he suggested drain tiles to allow water to drain downhill. I asked will that stop the water from coming in? His answer was it should. He came back on March 15 2023 to install, but he did not have the drain tiles we discussed. Instead he said I spoke with another contractor and they said that a bucket would be better. He explained to me that the water would enter the bucket that was placed approximately 6 inches from my patio doors and about 3 feet deep and 12 x 12 inches square. The bucket would then distribute through the drain tiles and out the other end away from our doors. 1st & every rainfall since my patio has flooded. I called Steve and texted many many times and all I got was excuses. Ex. If the rain is coming blowing from the East which my patio faces I would get water. I said if rain comes from the West I'm ok. He says yes. I said that is ridiculous. His bucket contraption doesn't work. The drain that is at the far end is pointed vertical, no water is coming. Thus the water is going back the other and overflowing the bucket. Then the overflow goes into my patio. I stood out there during the downpour on 2 separate occasions and no water was coming at that end. I explained that to him he says take pictures which I sent to him. Excuse was it's the builder's fault. I asked him to come out and look at it and he refused. He says I've been doing this for 27 years and it's working. The water backed up and lifted the bucket off the ground. I said maybe the drain tile to the bucket got disconnected. I told him there is no soggy grass where the water is supposed to come out. The drain tile is vertical it should be more horizontal so water can drain out. He refused to come out and make it right. I paid $2,280.99 and my original problem is still the same. I would like my money.