Complaints
This profile includes complaints for Devon Self Storage Headquarters's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 18 total complaints in the last 3 years.
- 15 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:08/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I paid for the month of august on July 30th with cube smart. On August 15 I was told by the clerk she had no record of my payment and the company changed to Devon. I was charged again plus a 20 dollar late fee before I was allowed access to my unit this is the cube smart payment number **********
Business Response
Date: 08/26/2025
August 26, 2025
VIA Electronic Mail
Better Business Bureau
****************************************************************************************************
Phone:**************
Case #: *************** (Complaint)
Customer Info: ***** **** (Customer)
Company: ********************** (Company)
COMPLAINT RESPONSE
Please allow this letter to serve as our response to the Complaint received by your office and referenced above. We appreciate you bringing this matter to our attention and providing us with the opportunity and time to fully investigate the Complaint.
The ******* of the Customers Complaint appears to be the Companys alleged failure to recognize the rent payment he made for his unit on July 30th, 2025. After appropriate diligence and inquiry, we found that the requested credit of $94.00 was due to the Customer.
The Company transitioned to management of this property on July 31, 2025, the day following the cash payment made by the customer. Unfortunately, his cash payment was not recognized in the conversion of tenant data, thus we assessed an additional rent and late fee charge. After the Customers complaint and further investigation, we uncovered the error and have taken the appropriate steps to credit the Customers account.
Thank you for bringing this matter to our attention and allowing us the opportunity to respond.
Sincerely,
******** *******
Senior Vice President & General CounselInitial Complaint
Date:07/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The business was taken over due to the staff and their fraudulent activities. My account was in auction status someone kept the money and let the auction take over my unit. That left my account being referred to a outsource collections company and it was reported to my credit fileBusiness Response
Date: 07/18/2025
July 18, 2025
Better Business Bureau
*************************************
****************
Ph:**************
Case No. ******** (the Complaint)
*****,******** (the Customer)
********************** (the Company)
COMPLAINT RESPONSE
Please allow this letter to serve as our response to the Complaint received by your office and referenced above. We appreciate you bringing this matter to our attention and providing us with the opportunity and time to fully investigate the Complaint.The ******* of the Customers Complaint appears to be the fact the Company outsourced her past due balance to a collection company for recovery. After appropriate diligence and inquiry, we found no breach in operational protocols up to and following the auction of her storage unit. The lien sale was conducted in accordance with the states self-storage statute, and after processing the proceeds from the sale, the remaining balance was lawfully sent to a collection company for recovery.
Sincerely,
******** ******
Paralegal
Devon Self StorageInitial Complaint
Date:07/04/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My Fianc, ********* ******, held a storage unit on behalf of her boss, **** *********. Around August of 2024, she resigned from his employment, and I paid a storage unit fee for a few months to help support her. In May 2025, I instructed Mr. ********* I would no longer be financially liable for his unit. He and Mrs. ****** worked with ****** at Devon Self Storage to find a time and a place to transfer the lease, but ****** was regularly not at the location when he was supposed to be.On July 3, 2025, both ********* and **** met with ****** to transfer the lease, and ****** charged my Discover card $681 for Mr. ********** fees. This is after ****** promised that ********* and I would not be financially liable, and Mr. ********* assumed all fees. Now Devon will not stop the transaction or not provide a refund, even after **** has made it very clear the financial liability is his.Business Response
Date: 07/28/2025
July 28, 2025
VIA Electronic Mail
Better Business Bureau
****************************************************************************************************
Phone:**************
Case #: ******** (the Complaint)
Customer Info: ******* ********* (Customer)
Company: *******************************************, LLC (the Company)
COMPLAINT RESPONSE
Please allow this letter to serve as our response to the Complaint received by your office and referenced above. We appreciate you bringing this matter to our attention and providing us with the opportunity and time to fully investigate the Complaint.
The ******* of the Customers Complaint appears to be the Companys alleged unauthorized charge to his credit card in the amount of $681.00. After appropriate diligence and inquiry, we have confirmed that the $681.00 credit card charge was authorized and acknowledged by the Customer.
On September 30, 2019, Ms. ********* ****** (the Tenant) rented a self-storage unit from the Company managed self-storage facility in **************, *********. The Tenant is the fianc of the Customer who filed the Complaint against the Company. According to our file review, the Customer voluntarily provided his credit card information to the onsite employees, for the benefit of the Tenant,to allow her to timely pay rent and other fees. With the Customers authorization, the Company had the Customers credit card set up as an autopay and had more than a dozen rent payments successfully processed without an objection or challenge from the Customer.
In July of 2025, the Tenant sought to transfer her unit to **** *********, who is personally known to both the Tenant and Customer. In accordance with Company policy, the Tenants delinquent account balance was required to be paid in full prior to processing a transfer. Thus, the Company processed an autopay (as it had done on several prior occasions) for the past due balance of $681 to the Customers credit card and the responsibility for the unit was then transferred to Mr. ********* on a go forward basis.
The $681 credit card charge consisted of past due rent and late fees accrued during the Tenants occupancy, prior to ************ assuming responsibility for the unit, thus the charge by the Company was legitimate.
Sincerely,
******** *******
Senior Vice President & General CounselCustomer Answer
Date: 07/29/2025
Complaint: 23557403
I am rejecting this response because:The company stated I had authorized over a dozen transactions for ********* ****** to pay for her self storage unit with Devon. This is false. I had authorized FOUR (4) transactions from September to December of 2024, after which time, auto-pay was canceled, and use of the Discover card was de-authorized. Devon kept the payment card on file. From December to July, no transactions were authorized, and none took place. At the end of May 2025, ********* made effort to transfer the unit to **** *********, a person I know of only by name. The companys employee Dustins lack of dilligence and lack of attendance at the location drug out the transfer. On the day of the transfer, **** ********* claimed responsibility for all past due fees, but ****** without proper care charged my card because Devon kept it on file against my will.
Sincerely,
******* *********Business Response
Date: 08/11/2025
August 11, 2025
VIA Electronic Mail
Better Business Bureau
****************************************************************************************************
Phone:**************
Case #: ******** (the Complaint)
Customer Info: ******* ********* (Customer)
Company: *******************************************, LLC (the Company)
RESPONSE TO REJECTION OF COMPLAINT RESPONSE
Please allow this letter to serve as our response to the Customers rejection of our original response dated July 28, 2025.
Customer continues to claim that he instructed the Company to remove his credit card from any further charges to the Tenants account. As originally stated in our July 28th response, after appropriate diligence and inquiry, the Company found no evidence supporting this claim. Notwithstanding the absence of any documentation and outside of our contractual responsibilities, the Company has authorized a credit card reversal in the amount of $681.00 to bring this matter to closure.
Sincerely,
******** *******
Senior Vice President & General CounselCustomer Answer
Date: 08/14/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Please send receipt of the credit of $681 to my Discover account
Sincerely,
******* *********Initial Complaint
Date:06/23/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I became *** for ******* ******** who was taken to the hospital on 1/31/25 and was sent from the hospital to a nursing home on 2/15/25 and remains there to this day. I found on a bank statement that she has a storage unit and the payment was taken out every month. I had the bank in April issue a debit card so I would be able to use for ****** expenses. Doing this it caused the other debit card to be cancelled. The bank did not make it known to me this would happen therefore May and June payments were not made. I sent the *** papers to Devon and my photo I.D. and per phone explained what happened . I wanted to send in May and June but was told to wait. Devon says they sent notices to ****** house. I made a change of address that was activated on 4/28/25 and have never received any notices. Devon is charging late fees from 5/1/25 up to 6/30/25. ******* lived as a hoarder and is having memory problems. Her paperwork with Devon has not been found. She has had this unit for over 30 years. I live in ******************** and getting to O C is somewhat of a problem. I need transportation and am trying to make arrangements to get there. I had no idea she had a storage unit or that the payment was being done by her debit card. I was told today by the ****. manager ********* Beach and Manager ****** , *********** words about manager and assistant manger , that they could not give any information who their legal company is and they were waiting to hear from them about the *** papers but their systems were down. I emailed the *** papers last week and was told at that time to hold off on making a payment. They could not email me a bill today to send in with a payment either. To my surprise about 20 minutes after I hung up I got a call they could email me an itemized invoice.Business Response
Date: 07/01/2025
July 1, 2025
VIA Electronic Mail
Better Business Bureau
**************************************
*****************
Ph: *************
Case No. ******** (the Complaint)
Customer Info: ******, ******* (the Customer)
Company: ********************** (the Company)
COMPLAINT RESPONSE
Please allow this letter to serve as our response to the Complaint received by your office and referenced above. We appreciate you bringing this matter to our attention and providing us with the opportunity and time to fully investigate the Complaint.
The ******* of the Customers Complaint appears to be the Companys alleged failure to process a Power of Attorney (***) for an existing self-storage tenant. According to the Customer, the onsite management employees did not accept the *** or timely payment of the tenants self-storage rent and thus late fees and penalties were applied. After appropriate diligence and inquiry, we found that the employees acted in accordance with Company policy.
Company policy dictates that ***s, and other estate documents undergo a legal review at the corporate office and cannot be approved in the field. Thus, the employees rightfully informed the Customer of the process and as required by policy awaited direction from corporate prior to proceeding to accept and process rent payments from the Customer.
Once approval was communicated to the Customer, the late fees and penalties were credited to the tenants self-storage account.
Sincerely,
******** ******
Paralegal
Devon Self StorageCustomer Answer
Date: 07/01/2025
Complaint: 23509188
I am rejecting this response because: When I called on June 7th that is when I found out that access could not be given to come to see what all is in the storage unit. Also that a lien fee was added to the account and contents of the unit were to be auctioned on July 1st.
I had no idea the change in debit cards caused the payment to be stopped. It was always automatic. **** rented this unit for over 25 years and they can't credit her for this charge. She was found near death on Jan. 31st. and is finally out of the nursing home and in assisted living. She needs full time care for the rest of her life. My complaint is not about the *** my complaint is there is no proof of her being notified and them saying they followed Maryland law. Also being told don't make a payment until you hear from their legal dept.. ************** did I have the auction would not take place?Business Response
Date: 07/11/2025
July 11, 2025
VIA Electronic Mail
Better Business Bureau
**************************************
*****************
Ph: *************
Case No. ******** (the Complaint)
Customer Info: ******, ******* (the Customer)
Company: ********************** (the Company)
RESPONSE TO REJECTION
Please allow this letter to serve as our response to the Customers rejection of our initial Complaint Response.
It appears that the Customer, who is the Power of Attorney (***) for the tenant, Ms. ******** (the Tenant), is alleging that there is no proof that the Company notified the Tenant of the lien and pending auction pursuant to Maryland law. Whereas, the Company did deliver a Notice of Lien to the Tenant on June 2, 2025, advising her of the past due balance and the advertisement and auction date in the event that payment was not made in full. I have uploaded a copy of the Notice of Lien for reference. Fortunately, the auction did not occur as the Customer paid the balance in full on June 26, 2025.
With regard to the remainder of the Customers complaints regarding failure to provide her access to the Tenants unit and the lien fee, the Company does not dispute that those actions were taken; however, we contend that such actions were lawful and conducted in accordance with Company policy and the ********************* Storage Act. As previously referenced,access to the Tenants unit was denied until the legal department was able to review and confirm the validity of the *** documents and the lien fee is identified in the rental agreement signed by the ****** thus the charge was lawful.
Notwithstanding the above and outside its contractual responsibilities,given the Tenants unfortunate circumstances and the delay in payment attributable to our internal legal review of the *** to bring this matter to closure, the Company will credit the Tenants account for the $135.00 lien fee.
Thank you
******** *******
General CounselCustomer Answer
Date: 07/16/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* ******Initial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I rented a self-storage unit from Devon Self Storage and, during the rental process, I was sold a lock for $24. After I decided not to use the lock, I returned it as instructed by their staff, and they assured me that I would receive a refund. However, despite several weeks passing and multiple follow-ups, I have not received the refund.I am requesting that Devon Self Storage promptly issue the $24 refund as promised.Business Response
Date: 07/01/2025
July 1, 2025
VIA Electronic Mail
Better Business Bureau
*********************************************************************************************************
Ph:**************
Case No. ******** (the Complaint)RE: Najafianashrafi,Zabihollah (the Customer)
Company: Inland Devon Self Storage Holdings, LLC
COMPLAINT RESPONSE
Please allow this letter to serve as our response to the Complaint received by your office and referenced above. We appreciate you bringing this matter to our attention and providing us with the opportunity and time to fully investigate the Complaint.The ******* of the Customer's Complain is the Company's alleged failure to credit his account for a lock that was returned. After appropriate diligence and inquiry, we can confirm that on June 10, 2025, check #*** was issued to this Customer in full refund of the lock purchase.
Sincerely,
******** ******
Paralegal
Devon Self StorageInitial Complaint
Date:06/10/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
When I call to make my Payment they said I need to ************* also Now That was Not On My Monthly Invoice Statement That I Received On May 26 2025 I NEVER Had To ************* Since I had the Storage Units for Over 10 Years and Not in 2 years Since They Bought it from Previous Owner. So They Would Not let me Pay unless I ************* also, so I said No Since it was not on My Monthly Statement and I knew Nothing About it at All. I'm Disputing All Late Charges and Insurance Charges That's More Than My Monthly Payment of $383.00Business Response
Date: 07/11/2025
July 11, 2025
VIA Electronic Mail
Better Business Bureau
****************************************************************************************************
Phone:**************
Case #: ******** (Complaint)
Customer Info: *****, ***** (Customer)
Company: ********************** (Company)
COMPLAINT RESPONSE
Please allow this letter to serve as our response to the Complaint received by your office and referenced above. We appreciate you bringing this matter to our attention and providing us with the opportunity and time to fully investigate the Complaint.
The ******* of the Customers Complaint appears to be alleged unauthorized charges related to insurance and late fees. After appropriate diligence and inquiry, we found no breach in operational protocols, errors or unauthorized charges.
The Customer rents two units from the Company at the self-storage facility managed in ****, ******** The Company transitioned into management of this Arizona facility on December 14, 2021, and the terms which have governed the Customers occupancy since that time require that he provide evidence of insurance. Please see the relevant language below from the rental agreement.
15. EVIDENCE OF INSURANCE: Occupant shall provide evidence of the required insurance coverage in the form of a certificate of insurance or declaration page (the Insurance Policy). Operator shall keep a copy of the Insurance Policy at all times and Occupant shall be responsible for ensuring that the Insurance Policy does not expire and remains active during the term of this Agreement. However, the employees of the Facility are not qualified or authorized to evaluate the adequacy of any insurance you may have.If Occupant does not carry the required insurance coverage or does not provide Operator with an Insurance Policy, then Operator shall enroll Occupant in the insurance program (the Program) made available at Operator's Facility, with a minimum amount of coverage
During a recent audit, the Company discovered that Customer had never provided evidence of insurance as required in the rental agreement per the terms above and thus we delivered a notice to him in May 2025 reminding him of the insurance requirement and allowing him thirty (30) additional days to comply. As of today, the Customer has not complied with the insurance requirement; however,the Company has not enrolled him in the program made available at the site because his account remains in a delinquent status due to failure to pay rent.
Additionally, the late fees assessed to the Customers account are identified in the rental agreement and were lawfully applied to his past due balance. **************** does not believe that any refunds are warranted. Thank you for allowing us the opportunity to respond.
Sincerely,
******** *******
Senior Vice President & General CounselCustomer Answer
Date: 07/14/2025
Complaint: 23451302
I am rejecting this response because:
I NEVER Have Received Any Paper or Notice From Original Owner when I started Renting 15 years Ago, and When the ************************************** 3 Years Ago I still NEVER Received Any Paper or ************************** or Anything, and ***************** Devon Self Storage Bought it 2 years Ago They NEVER Gave Me ANY Paper Work For Anything Until in June ***** I Filed A Complaint With BBB. They Sent Me A Form That The Original Owner Had But I NEVER Seen it or Received it or was Told About it NEVER. That's Why they Showing it But it Was NEVER Sign Because I NEVER Knew Anything About it. Also I it Never Showed On Any of My Invoices and Payment Receipts.
Sincerely,
***** *****Business Response
Date: 07/25/2025
July 25, 2025
VIA Electronic Mail
Better Business Bureau
****************************************************************************************************
Phone:**************
Case #: ******** (Complaint)
Customer Info: *****, ***** (Customer)
Company: ********************** (Company)
RESPONSE TO REJECTION
Please allow this letter to serve as our response to the Customers rejection of our initial response to the Complaint referenced above.
It would appear that Customers rejection is a restatement of his initial Complaint, that he never received any paperwork when Devon transitioned into management of the self-storage facility in 2021 and they he never received any notice of the new terms of his rental agreement or the insurance requirement.
After further review of the tenants account ledger and notes, we find that his restated claims have no merit. We have detailed notes describing phone calls and other onsite interactions with this Customer that support our initial position that he was aware of the insurance ************** appears that he has been an unsatisfied customer for several years and according to our file notes he has a history of combative and argumentative interaction with our onsite management team.
As referenced in our original response to the Better Business Bureau, we have not enrolled him in the insurance program as he remains in lien status due to his failure to pay rent and past due fees in accordance with the terms of his rental agreement. Thus, our position has not changed, and we do not believe that any refund or credit is warranted.
Sincerely,
******** *******
Senior Vice President & General CounselCustomer Answer
Date: 07/25/2025
Complaint: 23451302
I am rejecting this response because:
Sincerely,
***** ***** Because This is My Receipt of Payment For Months of June and JulyInitial Complaint
Date:05/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I rent a unit from for over 2 years never had problem with them until now I got threatened by district manager and general manager she said by showing her the paperwork I received from them I felt I was being over charged and got threatened by her boss saying she end my contract evicted me from my unit and I am not allowed on the property and they dont have a restraining order against me saying I either dont use my card over the phone which I dont feel comfortable about and I went there to pay my bill at *************************************************** telling me who I cant bring with telling me how I can talk when I am upset so her boss threatened me told how to talk I was upset never ever had problems with this company until nowBusiness Response
Date: 06/02/2025
June 2, 2025
VIA Electronic Mail
Better Business Bureau
****************************************************************************************************
Phone:**************
Case #: ******** (Complaint)
Customer Info: **** ******** (Customer)
Company: ********************** (the Company)
COMPLAINT RESPONSE
Please allow this letter to serve as our response to the Complaint received by your office and referenced above. We appreciate you bringing this matter to our attention and providing us with the opportunity and time to fully investigate the Complaint.
The ******* of the Customers Complaint appears to be an alleged overcharge on her account and the Companys refusal to accept an in-person payment. After appropriate diligence and inquiry, we found no merit to the Customers Complaint. The late and lien fee were appropriately assessed to her account and the refusal to accept an in-person payment was warranted after reviewing the totality of the circumstances.
According to our file notes, pursuant to a signed rental agreement dated January 3, 2023, the Customer is currently renting a *************************** unit at our facility located at ************************************************************************************** Throughout the term of her occupancy dating back to early 2023, she has been habitually late with her rent payment. Thus, her account has been in and out of lien status since she began renting at the facility, resulting in numerous overlocks and the assessment of late and lien fees. Several months ago,her account again became past due, and a lien and late fee were assessed. Apparently, upon receipt of the lien notice from the Company, the Customer became enraged and went to the rental office and proceeded to berate and threaten our onsite manager. As a result of that aggressive encounter our employee requested that the Customer leave the premises. Following the Customers departure, the matter was escalated to management who in turn, reached out directly to the Customer with the goal of finding a workable solution that would allow the Customer to make her rent payment and avoid a lien. Unfortunately, the Customer continued with the aggressive behavior, screaming and using profanity towards our Regional Director.
Ultimately the Company determined that this Customer would not be authorized to make an in-person payment, thus we advised her to either call in the customer service number to pay her past due balance or pay online.
Sincerely,
******** *******
Senior Vice President & General CounselCustomer Answer
Date: 06/03/2025
Complaint: 23341922
I am rejecting this response because:
Sincerely,
**** ********i am being forced to do over the phone which I am not comfortable with and she threatened me the cops on the minute I got on property I never had problems before they changed management who said I threatened her with a piece of paper when all I wanted her to do was read I have people with me inside that say she lying
Business Response
Date: 06/04/2025
June 4, 2025
VIA Electronic Mail
Better Business Bureau
****************************************************************************************************
Phone:**************
Case #: ******** (Complaint)
Customer Info: **** ******** (Customer)
Company: ********************** (the Company)
REBUTTAL TO CUSTOMER
In response to the Customers rebuttal,we have reassessed our initial evaluation and have elected to terminate her occupancy pursuant to Section 21 of the signed rental agreement. The relevant provision of the rental agreement is restated below in its entirety and the language applicable to this termination is highlighted in yellow. We have videos and eyewitness accounts of her harassing and threatening behavior. This conduct has not only distressed our employees, but disrupted the daily operation of our business, thus we believe it meets the termination standard in the rental agreement. The Customer will receive a separate termination notice with vacate instructions.21. TERMINATION: The term of this Agreement is month-to-month, and this Agreement will automatically renew at the end of each monthly term on a month-to-month basis until written notice of termination is provided by either party. Fourteen (14) days written notice given by Owner or Tenant to the other party will terminate the tenancy. Owner does not prorate partial months rent. Prepaid full months rent shall be returned to Tenant within thirty (30) days of vacating the unit, provided the Space is left vacant and broom clean. Notwithstanding the above, Owner may exercise immediate termination rights (including denial of access to the Space) in the event that Tenant utilizes the Space for an unlawful purpose or is found to be engaged in illegal activity in the Space or at the Facility. Owner may also exercise immediate termination rights (including denial of access to the Space) in the event that Tenant creates a nuisance or is engaged in disruptive, criminal, unlawful, or other Owner prohibited behavior that threatens the safety of other Tenants and/or the preservation of the Space or the Facility. Upon termination of this Agreement, the ****** shall remove all personal property from the Space (unless such property is subject to the Owners lien rights as referenced herein) and shall deliver possession of the Space to the Owner on the day of termination. Tenant must leave Space empty, in good condition,broom
Sincerely,
******** *******
Senior Vice President & General CounselInitial Complaint
Date:02/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing a formal complaint against Devon Self Storage regarding a reservation issue that I believe constitutes faulty advertising and a failure to honor agreed-upon terms.On January 31, 2025, I reserved a 10x10 climate-controlled storage unit on the first floor through SpareFoot, a marketing platform used by Devon Self Storage. The reservation was for a move-in date of February 14, 2025, with a rate of $79 per month, plus a $29 administrative fee.Upon arrival at Devon Self Storage on February 14, I was shown a second-floor unit instead of the first-floor unit I had reserved. I immediately informed the staff of the mistake, and was referred to ***, the on-site manager. *** assured me he would investigate and later informed me that the first-floor unit was no longer available for the agreed price of $79. Instead, I was told the rate was now $90 per month.This price change directly contradicted the terms of my reservation, which I believe constitutes faulty advertising and a violation of consumer rights. I trusted that the price I was quoted would be honored, and this unexpected price increase is unfair.I am requesting that Devon Self Storage honor the original reservation for a first-floor unit at the agreed price of $79 per month.Thank you for your attention to this matter. I look forward to your prompt resolution.Business Response
Date: 05/05/2025
see attachmentInitial Complaint
Date:01/22/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
They said I would be getting $117 as my refund but then when I called to see where the check was, he said sorry I do not get it now because it was the 7th of the month. Yet, they sent this email attachment telling me I would be getting this check.Business Response
Date: 05/05/2025
see attachmentCustomer Answer
Date: 05/05/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:08/14/2023
Type:Status:UnpursuableMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hi I am sending this email due to the fact I have a storage unit at ****** Self Storage located *****************************. My unit was broken into on Wednesday Aug 3, 2023 for the second time within 4 months. It took me multiple calls and complaints to receive a call back from Site Manager on Aug ****** after the assistant manager did not return my call or send me additional photos of my unit. On Aug ****** was the last contact I had with site manager, who I had been call since then to Provide me with information for insurance company so that I am able to file my claim, I have reached out via phone and only redirected to call center and who has sent over call request and sent customer complaints filed by me to the district manager. This location is not responding to any form of contact. Today is Aug 12, ************************************************************ district manager and I am still without information of insurance company to file my claim for stolen items out of my storage unit.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.