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Business Profile

Retail Stores

ULTA Beauty

Headquarters

BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for ULTA Beauty's headquarters and its corporate-owned locations. To view all corporate locations, see

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ULTA Beauty has 1510 locations, listed below.

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    Customer Review Ratings

    1.11

    Average of 413 Customer Reviews

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    Review Details

    • Brittany C

      Date: 12/13/2022

      I went in to purchase a few things I needed. I needed some foundation and so did my sister . Colour pop ( my favorite brand) had sales tags showing buy one get one free. As Im standing in line the manager comes over and changes the sale tag to buy one get one half off. To me thats false advertising. Ulta should honor the price of the product when I picked it up. And like I stated I was standing in line already. Spoke with the manager her name was ******. This took place at store in *******, **. . Im just unhappy. Its false advertising to me if you put something out at one price and then turn around and change the tag after someone has already put it in their basket at the previous price .

      ULTA Beauty

      Date: 12/16/2022

      We're sorry to hear that you were disappointed by your visit with us. We appreciate you bringing this to our attention as we are always wanting to create a better shopping experience for you. It looks like this issue has been escalated to our store team so they can assist you further with this. We will be sure to follow up with you via email. Thank you!

    • Brian M

      Date: 12/12/2022

      The website reads free blanket with purchase but at checkout there is no mention of the blanket. I contacted customer service and informed me there is a $65 minimum purchase and they ran out of blankets. I informed them it doesnt show this on their website and they just kept saying sorry. I informed them is is click bait / false advertising. All they said was sorry. Horrible company, fraudulent.

      ULTA Beauty

      Date: 12/15/2022

      Thank you for your feedback regarding placing an order with the Gift With Purchase. We know how exciting it is to be getting something as great as a blanket or robe. Gift With Purchases offers are while supplies last.While we know you wanted the blanket, we also know you'll be able to find something you love! We love to surprise and delight our Guests with special promotions and do it often.

    • Adriana O

      Date: 12/10/2022

      They sold a product broken and after me driving to different locations where the same product in store were also broken, the employee recommended me to contact customer service in order to get that problem solved. For my surprise they didnt do anything about it said they couldnt ship to my home or honor the price I bought in case I wanted to try purchasing on line to see if I have a better luck, since the product I bought is broken in all stores! Then I asked to speak with the manager of customer service and they told me would take up to 48hrs to receive a call back. A total joke!

      ULTA Beauty

      Date: 12/12/2022

      We are sorry to hear this about your order and know how frustrating it can be for you, *******! We will follow up with you via email. Have a great rest of your day.

    ULTA Beauty is BBB Accredited.

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