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Business Profile

Internet Providers

Access Media 3

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Access Media 3's headquarters and its corporate-owned locations. To view all corporate locations, see

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Access Media 3 has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:04/02/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to express my extreme dissatisfaction with the internet service provided by Access Media 3 Company. As a Ph.D. student who relies heavily on internet access for my studies, the frequent outages and poor connectivity have significantly impeded my ability to work effectively from home. Almost every single day, our apartment complex experiences outages, rendering the internet unusable for hours/days on end. Despite numerous complaints, the situation remains unresolved. Even when the service is supposedly operational, the connection is so weak that basic tasks like uploading a 15 kb text file to the university system become arduous and often impossible.Equally frustrating is the abysmal customer service. It is a ********* task to reach a representative, and when one finally does, they offer no concrete solutions or timelines for issue resolution. Tonight's outage, which began at 6 pm and has yet to be resolved at 9 pm, serves as a prime example. It took the company a staggering three hours just to dispatch a technician to investigate the problem. We are still waiting for a resolution.It is evident that this company prioritizes securing contracts with apartment complexes over providing reliable service to its customers. I am currently paying $45 a month for a service that consistently fails to meet even the most basic standards of functionality and customer support. Frankly, I do not believe I should be paying for this level of incompetence. Therefore, I am formally requesting financial compensation for the subpar service I have endured thus far. The time and energy I have wasted in futile attempts to rectify these issues far outweigh any benefit derived from using their internet service.In conclusion, I urge you to thoroughly investigate this company's business practices and take appropriate action to ensure that other consumers do not suffer similar experiences. The current state of affairs is untenable, and immediate intervention is necessary.

    • Initial Complaint

      Date:02/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been with what is now called Upstream for over 2 years now and it is because it is the only provider my apartment complex allows. The service cuts out often but my main issue with this company is the robbery that the commit once a month. They charge outrageous prices for the internet that they provide compared to other businesses in my area and Im talking about large and national companies. For a 100 mbs of speed it is 80 dollars a month which is almost 4 times as much as a competitors plan such as Xfinity or Glofiber that offers over 250 mbs for around ***** dollars a month. That is my main complaint other than that they do not except a government backed program such as ACP and when I called they said they had never even heard of it and would not not be adding that to my bill. If they charged a reasonable amount per month for the internet speeds they provide I would have no complaints about their service but it is the fact that I am forced to have this internet and they are robbing me by charging me an outrageous amount for there poor internet. They have a monopoly on local apartment complexes and can charge these prices due to contracts with landlords and that is unfair and should be condemned and stopped. I want my money back or a lower internet bill or for them to even take my ACP credit. If I could switch I would have done it already but this complaint is my last resort.

    Access Media 3 is NOT a BBB Accredited Business.

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