Customer ReviewsforFalcon Insurance Group, LLC

****** is highly professional and very easy to work with. He walked me through the process and was honest and respectful

My family and I were rear end by a Falcon insured driver back on the 3rd of December 2023(TX23-20923-2). After making a claim the following day they made us wait 20 days to review the claim on the sole reason that they had not received the statement of there driver even though the police report made stated that he admitted to being at fault. I had todo the leg work and contact their driver to call falcon so he can give his admission to being at fault. Now after receiving my vehicle after 2 months (March 3rd 2024) I am still waiting on my reimbursement check for the rental few of over $3100 dollars. They informed that my check was cancelled and not being processed, this company should no longer be in business, very unprofessional seems like they are pushing me to take legal action at this time.

I have been waiting for a call back or anything really for a claim that was opened a month ago, due to one of Falcons insured drivers crashing into me. There is a police report that they say has been ordered, but one of their reps said they would not move forward without their insured drivers cooperation. They have not received any response from that driver in the month that I have been waiting and when I asked what would happen if he never responds, ******* just replied, We wont move forward without his statement. How can this still be an A+ accredited business if they dont pay for claims their insured is liable for? Its pretty clear that the BBB is ran by businesses, for businesses and consumer experience does not matter. ******* also told me that if I felt like I needed to, I could get a lawyer or go through my insurance. This company should not be able to exist anymore.

This company is a disgrace! After reviewing their reviews I am left hopeless! I was hit by a driver who is insured under Falcon Insurance. I processed the claim both online and over the phone in January 3rd following the incident. They told me it would take *********************************************** Its been about a week and I have not heard from them! I reached out to my insurance and was offered to start the claim through them and they will go after Falcon Insurance. My insurance was fast enough to already have my vehicle sent out for an estimate! In less than 1 hour!!! They contact Falcon insurance and were told exactly as I was told, that it can take ***** hours! My insurance told them its definitely surpassed the 48 hour **** and falcon csr told my insurance that my claim had not even been reviewed and all she can say is to wait. That Falcon has yet to determine liability! Come on, there was a police report and a citation given to the other driver AT FAULT. ****** acknowledged liability to me and the officer! What other proof do they need! Ill need a rental during repairs, but Falcon insurance said I have to pay oop and they will reimburse me ONLY AND IF their driver is found at fault! Its ridiculous! I will file a complaint against this insurance company and seek legal action if need be! PEOPLE PLEASE BUY A PREMIUM WITH OTHER REPUTABLE INSURANCES TO AVOID A HEADACHE TO US DRIVERS THAT ARE VICTIMS OF AN ACCIDENT! Its ridiculous!