Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/27/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company and the owner of the property will not return my stuff in the apartment i rented. I came home from work one day and the locks were changed and a note on the door saying i had to be out. I called several times and never received a return phone call. I finally spoke to someone. I asked her if i can please have my stuff back. She put me on hold. When she came back on the phone. I asked please i have things in there that belonged to my brother who recently died from suicide and I can never replace those things and this is really affecting my mental well being. She said we gave you plenty time and hung up. I called the chief of police he told me i would have to get an attorney and apoligized he couldn't help more. They would not even give me my brothers things, my work clothes, my shoes, NOTHING I HAD PLENTY OF TIME SHE SAID. They letter stated i played loud music. I am pretty sure my 8 year old android phone does not go that loud while i was listening to country music grieving my brother. My rent was not behind. I am 54 work 2 jobs and went home to find i was locked out and was not getting my things back. I am still paying on the furniture they stole from me. I had pictures of my brother I can never replace and all she could say while im crying to her please just let me have my brothers things i have there is you had plenty time. I wasnt behind on my rent. I just do not understand how a company can get away with this and i have to work even more to hire an attorney for justice. Please help me find justice and help others who this company does this to.

  

  Business Response

  Date: 05/28/2024

  Our agency is in receipt of the complainant's complaint.  We did complete several wellness checks at the property after the tenant abandoned to property.  The property owner instructed us to change locks as no one could get a hold of the tenant and she was not coming back to the unit.  We changed the locks and learned the tenant went by the unit within the following few days.  We scheduled multiple times during a two week period to open the unit for the tenant and the tenant never showed up, leaving us to follow up and reschedule with them.  We were unlocking the doors on employee time and outside of business hours during this two week period.

  Customer Answer

  Date: 05/29/2024

  Complaint: 21763780
  
  I am rejecting this response because:
  
  That is a complete lie. Why on earth would i leave over $10000.00 dollars worth of my belongings. They stole all my belongings forcing me to get a lawyer.  They hung up on me multiple times and would never return my calls. How can people like this sleep at night. 
  
  Sincerely,
  
  *********************

  

  Business Response

  Date: 05/30/2024

  We regret the complainant's position and look forward to hearing from their attorney. 

• Initial Complaint

  Date:04/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My complaint is against Christone Enterprise for failure to return ****** deposit. I notified company 30 days prior to moving out. Before moving, I thoroughly cleaned each room, removed all trash, cleaned every appliance and changed the filter. Other than normal wear and tear, the apartment was left in the condition I received it. AFTER waiting 45 days for deposit, Christone sent a check for *****. I immediately disputed the amount and was told I had to wait for the property owner ******************* to get back with them. March 20, 24 they sent another check for ***** for the toilet seat and blinds they charged for in the original letter. I received another letter dated 4/20/24 saying, per the move out inspection it was found that the apartment needed to be cleaned. Therfore I'm only being charged a portion of ******. I have provided several pics to Christone as well as a video showing each room cleaned but they insist on charging for a cleaning fee and normal wear and tear. They have yet to provide actual receipts for any repairs they claimed to fix or replace. I'm requesting the remaining balance owed of ******.

  

  Business Response

  Date: 04/08/2024

  We are in receipt of the complainant's correspondence and have reviewed case history.  The property needed to be cleaned, the carpet cleaning was also completed.  The property owner directed these cost deductions as well as the Metro East Holding's invoice for repair work as a toilet needed to be replaced due to negligence.  These charges were directed by the property owner and we have requested consideration which was already provided in the the $70.00 courtesy credit reflected on the invoice.  All documentation is provided for review.  Thank you.

• Initial Complaint

  Date:08/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My back steps are dangerous and I wrote them a year ago and asked for repairs to be made to this including the door frames, the door to the basement is rotting and needs replacing but the storm took it away. The groundhogs are coming in the basement. The furnace needs to be winterized and wrapped, the duct work needs to be redone. The house was built in 1840 and we might need to do some lead paint testing, the drain in the kitchen sink is full of garbage and sinks and needs to be cleaned. I have 12 foot ceilings in the house, no light bulbs in my front room. There are many repair issues with my home that have not been repaired.
  
  I would like for them to come and fix all of this stuff.

  

  Business Response

  Date: 08/24/2023

   

  We are in receipt of the complainant's report.  If the sink if full of garbage then the tenant needs to clean it out, we do not clean out garbage left by tenants.  The lease agreement specifies the tenant is responsible for pest control, if there are mice then the tenant needs to set mouse traps or hire an exterminator as the owner of the property is not agreeable to paying for this.  Lead based paint is covered by the lease agreement, this unit passed inspection upon move in and it was in full compliance with municipal code.      The furnace cannot be winterized or wrapped, these requests are not something that is done to a furnace especially in summer.  We cannot do anything about the house having 12 foot ceilings and the tenant is responsible for replacing burned out light bulbs.  We have a request in to the owner regarding the door and frame, though this is the first report we have heard about this.  Thank you.

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Reguarding the property of **** ****** ***** ** ******** **. In which my family had lived in for 7 years. Our rent was $1,195 a month went up to $1,295 a month .In which they only gave me a check for $530 for my security deposited. After the passing of my mom in 08/2021. I decided to move.When the owner and realtors did a property inspection,in which they were complimenting on the cleanliness and how well it was kept.We painted the entire home,replace toilets with Hight Efficientcy savers,(he reimbused that cost. The carptet ws over30 years old,from the time We moved in we shampooed the carpet,it was not cleaned. Every 3-4 months we cleaned the carpet,as well as it could get. The applances were ours ,which we required if they wanted to buy but didn't accept the offer.Which as the range,refridgerator,micowave, and washer and dryer. On there invoice I received reguarding the property it stated that the house was dirty from the basement ,(which there is no basement,kitchen applances in which there was none, the over all cleannes of the home was dirty in which it was cleanned from windows,baseboards,bathrooms,kitchen counters and cabinets inside and out,floors swept and mopped carpet cleaned again,skylights (also we had to use over the years mold removeal because of the mositure build up.

  

  Business Response

  Date: 08/10/2023

  We are in receipt of the complainant's report and have reviewed it in detail.  The property owner directed the tenant charges on this security deposit and is not in a position to provide a refund.  The tenant was charged the lease fees and additional costs for removing  items left and cleaning.  The tenant vacated at the end of February and our agency was instructed by the property owner to clean the property and the tenant was charged for that.  Thank you.

  Customer Answer

  Date: 08/15/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:

  I cleaned out the house and removed everything.  The owner did a walk through with me.  There is no basement.  The appliances were mine.  The carpets were 30 years old.
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ******* *******

  

  Business Response

  Date: 08/17/2023

  We have received and reviewed the complainant's response.  Regrettably, the property owner is not agreeable to any further cost consideration.  Thank you.

  Customer Answer

  Date: 08/20/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:(1)when the seller and appraiser did a walk-thru of the house they complimented on how well kept the property was inside and out. In which I thank them . The appraiser ask if the appliances where leaving with me . I answered yes because I bought them from my previous home of *** *** ***** . In which I rented that home for 8 years from ********* *********** with a different owner. My appliances was Stove,Refigerator,Washer and dryer. (2) The bathrooms , I had replaced the toilets with high efficiency ones in which the owner did pay me for with a separate check . (3) The  carpet was original to the home. I had them cleaned . As you can see with the attached pictures. (4) Basement, THERE IS NO BASEMENT IN THIS HOME. IT IS A RANCH STYLE
  
  Sincerely,
  
  
  
  ******* *******

  Customer Answer

  Date: 01/08/2024

  01/08/2024  The owner of this property refused to refund me, the property has now been sold. 

• Initial Complaint

  Date:07/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 7.18.23 I contacted ********* management due to maintenance issues and to request compensation for delays in repairs and unhealthy and unsafe living conditions. I’d first like to say the way I was treated by the representative ***** was unprofessional. I explained to her my concerns and she was combative. She went so far to tell me that “86 degrees you won’t die.” Around 7.1.23 I reported having no air conditioning. Someone came out to fix my system, but it went out 2 weeks later. 7.15.23 I lost air conditioning and I was told by maintenance that they can’t work because the stores aren’t open and the tech “feels” he may need a part so I had to wait until Monday. On 7.17.23 the technician called and said he couldn’t make it and the job needed to be sent to someone else. I reached out to the maintenance department 3 times via phone and email. My apartment has been upwards of 86 degrees. I was told I need a new system and estimate was created 7.18.23 but I was told the estimate needs to be approved and given no timeline. My air conditioning has to run 24/7 for the neutral air because without it being on my apartment gets up to over 88 degrees and I have 3 fans running as well. This is going to increase my electric bills significantly while I have to wait for this estimate to be approved and work to be completed. I had to buy a new fan and I also have to keep open the windows and doors and there are bugs flying everywhere (Window in bedroom doesn’t open) As a result I’ve had major allergic reactions to mosquito bites on my arms and legs. My sink has been leaking for months. Some guys came out to replace the garbage disposal so I assumed that the leak was fixed, but it wasn’t. I had an appointment but I had to reschedule due to contracting Covid. I reached out again
  around 7.1.23 and I have yet to get a call to schedule the repair. My last issue is my toilet needs replaced. Technician made a temporary repair but told me it’s not functioning properly.

  

  Business Response

  Date: 07/19/2023

  We are in receipt of the complainant's report and have reviewed it in full.  On May 17, 2023 we communicated with our property owner client about disposal issue, we did not receive a reply from them.  The tenant of the property reported having become infected with covid and we asked her to reschedule.  On Monday May 17, 2023 we sent Beloman HVAC out but have not received a service update response from them.

  Customer Answer

  Date: 07/19/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  The dates you are listed are inaccurate. You’re referencing May and I have email threads from July that I have communicated these issues and if you check your records for work orders I have reached out multiple times referencing the sink. You haven’t addressed the treatment I received from your staff over the phone, compensation, or timeline for repairs. 
  
  
  
  
  
  Sincerely,
  
  
  
  ******** *****

  

  Business Response

  Date: 07/20/2023

  We are not in a position to provide compensation after this tenant's rude and unacceptable behavior.  The situation with our office staff became unacceptable as she was extremely rude, having called three times.  The first and second time we answered and discussed the issues, she called back a third time and the leasing girls were all on the phone with other clients.  The next call resulted in ******** hanging up and then she called with her boyfriends number.   One of our staff was available to pick up the call and she got extremely rude with ***** and our staff felt ***** took the call well when we could hear ******** yelling at her from the other office desks.  ***** asked her to calm down multiples times, that kind of behavior and bullying with BBB complaints does not incline our agency to make ay considerations.  Thank you.

• Initial Complaint

  Date:07/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Christone apartments moved me and my boyfriend into an Apartment with roaches and also they didn’t get it inspected until a week after move in , also when we tried calling multiple times to just speak to someone in office the lady ******** ******* lied and said I harassed her because I was constantly calling, I’m sure all calls are recorded and I was outside at a neighbors house while on the phone with her and not once did me and ******** argue or raise voices at each other as she stated to my boyfriend whom she told i harassed her. So finally when coming to an agreement that we could move out they told us we’ll be charged just per day that we were there but instead we were charged a full months rent and they never gave an estimated price with anything any time we called multiple times to get updated they’ll send us to the voice message and even stopped answering for my boyfriend ******* for an entire week straight . We have all the proof of texts and calls videos of the roaches and undone floor . Also when the inspector came out he even saw my clogged toilet which was never fixed the entire 3 weeks of being their tenant and we have emails of them stating they wouldn’t keep coming out for the roaches that we had to deal with it because we signed the lease . Everyone know roaches come out at night so yeah at times we tried showing them was morning when it’s daylight out . the neighbors stated how the cleaning worker for the company complained about so many roaches being in there while the last tenant moved out I have several neighbors who can speak up about this company . I have witnesses, document proof or whatever you need to continue this complaint to try to get them to be honest about this apartment and the roaches and the lying saying I harassed someone , I have a video of a roach inside of my pot of greens I grilled some things and walked back in and a roach fell from the fan in my pot of food . There were dead roaches in the dish washer and ect .

  

  Business Response

  Date: 07/07/2023

  The city didn't inspect the property until after move in since the work was completed just prior to move in.  The unit had been professionally treated for bug infestation and the items required by the municipal inspection were approved and scheduled for completion.  The property owner is not in a position to offer any compensation on rent at this time, and our agency is committed to correcting these issues as quickly as reasonably possible.

• Initial Complaint

  Date:06/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Recently moved out of a house that was dirtier when I moved in than when I moved out. Their instructions state if you clean the house and it is not up to standards then they will charge you so they recommend hiring someone. So I paid $300 to have someone clean the house (Previously used this person for a move out before and passed) About a month down the road I received my refund with a $312.50 charge for cleaning. I went and questioned this and I said why did I get charged when I hired a cleaning crew, I was informed it is a given that if it is not clean they will charge me. I said that is not what your paperwork says and ***** ******** says well it is a given. I said why would I hire someone if you were still going to charge me a cleaning fee. I also asked why they were not contacting the cleaning company to make any corrections. She said nothing. She says send an email and the dispute with go to management. I disputed this along with "damage" issues they charged me for and just today (2 weeks later) they refunded $156 of the $312.50 cleaning fee still not the entire amount with "the place was not cleaned." I would NEVER have hired a company to clean. The paperwork they give you is false and incorrectly written for the way they do business. Makes no sense to hire a company when they are going to still charge you if the place is not cleaned.

  

  Business Response

  Date: 06/19/2023

  We found that the property had a few places it wasn't clean; typically we do tell the tenant to send back out their cleaners but in this case the owner was moving back in and was demanding for everything to be completed in about a week.  We agreed to refund half of the amount since it was already cleaned prior and we weren't able to go the normal route of sending their cleaner back out. 

  Customer Answer

  Date: 06/20/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  It is not our fault the owner was demanding things be completed. You stated you had a week to get things done and so you had time to get the cleaning company back to the property to make corrections. We should receive the full refund for cleaning as again, is not our fault. You are penalizing us for you not doing your job. This is very unprofessional all the way around. 
  
  
  
  Sincerely,
  
  
  ***** ******

  

  Business Response

  Date: 06/20/2023

  Our agency is not in a position to offer any more of a refund than already provided.  Thank you.

  Customer Answer

  Date: 06/21/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  This is unacceptable and definitely not how business is done! You are in a position to refund MY money! Your lack of doing your job to ensure the owner gets into her house on time is not my fault and needs to be recognized! Not in a position? This makes no sense when you have kept my money! You not being able to completely cleaning the house is on you not me! 
  

  A refund of my money is definitely what needs to be done! I will be contacting my command and housing to work on getting you in the don't not rent from list! I am pretty sure this is not management or the owner replying! 

  
  
  
  Sincerely,
  
  
  
  ***** ******

• Initial Complaint

  Date:02/18/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I moved out of my place left it in very good condition even cleaned out the ice box I have FULL videos of Almost EVERY Inch of the house and I definitely captured Every Room my Videos speaks for their selves however christone ent kept my deposit plus trying to go $500 over bringing the total to almost $1800 dollars I moved out beginning of November and emailed them in January once I received the letter she advised me to email a Formal dispute however that’s exactly what I was doing …. Bout a month pass me dealing with life problems I was side tracked so I say let me Email them again and Now she is saying it’s Too late however in the email she Never mentioned a time Frame also she is the same person who I pose to make the email too so why wasn’t that considered a dispute ion know, what I know is these charges are UNFAIR !!!!!!! It won’t allow me to upload the videos

  

  Business Response

  Date: 02/23/2023

  The tenant initially sent an email saying she didn't agree with the charges assessed and that she thinks the charges were high.  She reported being able to provide videos but she didn't say exactly what she didn't agree with.  Our office then corresponded back on 01/31/2023 stating that she needs to submit one outlining exactly what she was disputing, why and to include any photo/videos that she has.  
  
  
  She did not respond until 02/18/2023.  Our office clearly indicated a response time deadline, and the tenant was technically beyond the time frame when she emailed on 01/31/2023.  
  
  
  She owes $230.73 on the *** ************ invoice, her outstanding sewer bill of $213.65, the appliance repair bill that was her fault (which we discussed in person and I showed her the part), back rent of $325.00, late fees of $285.00 and the process server fee of $55.00 bringing the total owed to $1,764.38.  The owner has directed us to collect this amount and is not agreeable to negotiations given the property condition, back rent, late fees and outstanding sewer bill.
  
  

  Customer Answer

  Date: 03/01/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: I was trying to find my paper work however until they saw the videos I have . I feel like they changed their story sewer bill I never had one , I lived there for 2 1/2 years at the end they had to replace a piece on the washer that they say I should have had to pay for , I don’t understand that seeing that the property was in the same Condition it was when I got there I was not a bad tenant I kept up the property inside and Out so again No matter what my deposit would have been More then enough to cover . I took time to respond because I was looking for the paper work they sent me because the list looks different. ion know the law but after 2 1/2 years all they had to replace was a washer piece that don’t sound unrealistic. Also I had mice in my garage that I had to pay $600 to get rid of myself and they Never came to repair the wholes that was listed from the company I hired they did deduct like $200 from rent not to mention my water bill every month was $200 because of the upstairs toilet that they Would not replace it had a inside leak I use to have to turn off the toilet when not in use that was my first time having a water bill so I was shocked when everyone told me I was paying triple on a monthly basis n yes I have the history on that …. I reject this ,,, I also don’t believe this was the original list I’m still looking for it. 
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *****

  Customer Answer

  Date: 03/01/2023

  My rent has always been paid in full when I've paid it.  I did have some that were late; I didn't always pay the late fees.  I paid a deposit of $1125.  I don't know why that's not being deducted from what I owe.  I shouldn't owe anything over my deposit.  I have paperwork on the water bill.  My water bill was triple what it should have been.  There was an inside leak in the toilet.  There was no time frame in the email for me to respond.  

• Initial Complaint

  Date:12/20/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm being charged $871 in legal fees for an eviction I didn't authorize. On 10/17/22, I emailed the property manager to issue a 10-day notice to evict (other than non-payment) to the tenant due to denying showings which was in breach of contract. I asked them for the Affidavit of Service. Nowhere in this email did I ask the property manager to evict the tenants. On the form I checked Block 3A, (they must fix the violation within 10 days, or the lease will terminate at the end of the period, and I may file an eviction case against them). The tenants did not breach the 10-day notice; they weren't in violation. The property manager still filed anyway even though it was not requested/justified. I will pay for the portion of the legal service that covers the Affidavit ONLY. I keep getting emails saying I requested it but that is not what I requested in the initial email. Not only did I not ask for it, but it was also unwarranted based on my selection in the 10-day notice form. After this I am notified that the tenants haven't paid rent for the past 2 months. I called to ask about it, ****** was very short with me on the phone but told me a 5-day notice was mailed to the tenant. I sent a follow up email for clarification. At this time, I thought the eviction was for the 5-day notice (non-payment of rent) because the email said "as they are not out of the property AND HAVE NOT PAID" I was ok with it at the time because the eviction reason was justified. The notice states that if the tenant did not pay rent in 5 days, eviction proceedings will commence. NOTHING was done for this. No legal action was taken. Their excuse was the eviction was for the 10-day notice; the one that I did not ask for nor was warranted. Further, the property manager had the case dismissed. I am out $3K in rent that the property manager has done nothing about. I called their attorney to discuss details/work out the fees, but property manager had already paid. They refuse to own their mistake.

  

  Business Response

  Date: 12/21/2022

  The complainant's report is inaccurate and self serving.  

  November 18, 2022 email from complainant demonstrates complainant was not financially approved to purchase a property due to lack of tenancy in existing rental.  Complainant directed our agency to secure month to month tenants.  Complainant later directed our agency to pursue six-month lease.  Upon securing tenants for six-month lease, complainant then directed us to lure approved applicants into a one year lease with option to allow complainant to have tenants vacate anytime after initial six months.  Our agency subsequently decided complainant directive and terminated agency agreement with complainant.

  October 17, 2022 email from complainant to our agency includes directive from complainant to pursue eviction based on complainant conversation with lawyer.

  Complainant instructed our agency to begin the eviction process and have tenant served with necessary notice, fully documented in email exchange on December 5, 2022.  Complainant asked our agency to find a month to month tenant, then changed that directive to a six month lease which we secured tenants for.  Complainant then directed us to again modify lease to a one year lease after we had secured tenants which we will not do as our agency does not engage in bait and switch tactics.  Complainant then said none of that was true and threatened to find another property management company.  Our agency terminated services with complainant immediately thereafter.  

   

   

  Customer Answer

  Date: 12/21/2022

  Complaint: 18618731
  
  I am rejecting this response because:
  
  I am going to preface this by saying I have no issue paying the property manager for the months owed of property management (******) and the cost of the Affidavit as requested in the email in legal fee ($400). To get $400 I divided the amount by the total hours. 675/2.7=$250 per hour. I then multiplied $250 by **** hours for the ***************** and got $400. While I dont agree with paying for the **** hours based on the description, I feel covering the entirety of the 1.6 hours is fair. As previously stated in the initial complaint, I have already attempted to reach out to their attorney to give them the situation and work out the cost as suggested by attorney.
  
   IF THE PROPERTY MANAGER ACCEPTS THAT PAYMENT, I AM WILLING TO CLOSE THE COMPLAINT.  (Total cost:$730.97) 

  I have had no other qualms with this property manager other than this fiasco.  I have used them since 2020 and haven't really had any issues.  I would just like to get this resolved. 
  
  Otherwise, I will continue my complaint with my response below. 
  
  Property manager still has not addressed the 3k owed in rent from previous tenant they failed to collect or do anything other than mail a notice while tenant was still under lease. I have no idea if this even went to collections because I have not gotten any other info. Property manager is still failing to adequately give a reason for an unwarranted eviction. Instead, they let my tenants go with 2 months of non-paid rent.  Nowhere does the email state I want to pursue an eviction against the tenants. (Attached) My lawyer advised me to ask for the Affidavit to serve the form to the tenant. 
   If the property manager had properly read the paperwork that was provided, they would have seen the box was checked to in order to serve them the notice to evict form. Nothing more.As seen in additional email. The eviction they should have filed should have been for non-payment of rent. Instead, they let my tenants go with 2 months of non-paid rent. 
  
  As stated, the December 5th email was an assumption the eviction was for the non-payment of rent that had been mailed to the previous tenant as well as signed by property manager. You can see in the email from December 5th I was still under the assumption of the eviction being for the 5-day notice. That is when I discovered it was for the 10-day notice. I started asking for the complaint and case information to forward to my attorney. In the same email I referenced the November 2nd email from ****** which states WE are sending it over to the attorney for the eviction process, as they are not out and HAVE NOT PAID This statement alone would imply it is for the non-payment of rent. 
  
  The 5-day notice was sent to the tenants without any meaning.It gives off the impression that the property manager had no intentions of collecting the rent.  As the document states that if rent is not paid in 5 days, legal action would be taken.  Signed at the bottom by the property manager.
  
  As for the lease term which has nothing to do with the court fees, eviction or my original complaint, I did not direct for the clause as stated by the property manager, I asked about the clause (Attached). Until a few days, ago, I was not aware that I needed to have a year lease to satisfy the VA. This is when I initially reached out to see if the potential tenant could do the year lease. There was no luring done. I asked if the tenant could be do the year lease, then asked about the clause to satisfy both parties. When I got a negatory response, I stated I would need a different tenant to fulfill since no contract had been signed yet. I asked what I need to do to go to a different property manager. ******** provided ******* info. After emailing ******, she said she would reach out to the broker to see if they could add the clause. I gave her the info of the situation/why I needed an annual tenant instead. I stated if the broker could not do it, I would need to go to a different property manager so I could fulfill the year lease. They came back and said no.  I also offered $50 to pay back the applicant to cover the application fee.
  
  
  My frustrations are with the wrong eviction taking place,not being let in on any of the legal things, and the tenants walking away without paying 2 months of rent. I only found out through asking for updates.  Had the property manager kept me in the loop/provided any info (i.e. an email stating in detail what was sent and to whom it was sent)this entire situation could have potentially been avoided.

  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/23/2022

  We are agreeable to the complainant's proposed resolution.

   

  Customer Answer

  Date: 12/27/2022

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************