Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i was told i make a month income a steady income i was told if i didn't want to go further i be refunded back i lost ******** and received profit of ****** a big loss for me they kept switching assistance every time i ask for a refund i was not happy to be harassed and not refund

  

  Business Response

  Date: 11/10/2025

  Response to Complaint ****** ********
  

  We are writing this response regarding the complaint filed by *** ****** ********, which contains several inaccurate and misleading claims.
  Our records clearly show that the total amount received from *** ******** is $4,132 USD, not $7,000 as alleged. All payments were made in accordance with the signed agreement for the E-commerce ****************** Package, dated Dec 12th 2024. The contract (attached) explicitly states under Clause No. 3 Consideration/Fees/Payment that the agreed service fee was $2,500, and it also outlines what is and isnt included in the package. The agreement further includes details of the revenue-sharing percentage between the clients e-commerce store and our company, which *** ******** failed to honor.
  

  Service Delivery and ****************start="1052" data-end="1055"> Our team successfully completed the service as contracted. The clients ****** store was launched, managed, and generated revenue a fact that *** ******** himself acknowledged in writing. However, as with any e-commerce business, continued profitability depends on the clients reinvestment in inventory. Once the initial inventory was sold, the client chose not to restock or reinvest, which naturally halted revenue generation.
  

  Clarification on Profit and **********************start="1535" data-end="1538"> Just to be clear, profits in this context include both the initial inventory investment and the net profit earned through sales. Since we lost account access before the final report was submitted, we dont have the exact revenue figures. However, based on prior tracking, its evident that *** ******** recouped his full inventory cost and generated additional profit through ****** before disengaging from our management.
  

  The fees he paid covered service execution and resource allocation, including management, coordination, and technical support throughout the year. Our dedicated team worked continuously to maintain and grow his e-commerce store under the agreed structure. For a client to later submit brief and inaccurate allegations after benefiting from the service is not only misleading but also completely unethical.
  

  Client Conduct and ************************start="2433" data-end="2436"> After earning profits from his Amazon store, *** ******** removed our management access and deleted his payment credentials from the Amazon account. This action prevented our company from continuing to manage or optimize his store operations. Expecting continued results without account access is both unreasonable and outside the scope of any service agreement.
  

  Subsequent Behavior and **************************start="2847" data-end="2850"> Following these events, *** ******** reached out months later requesting assistance with changing his LLC details and address due to government correspondence matters unrelated to the services provided under our contract. Despite this, we still offered guidance to help him resolve his issue.
  *** ******** has since provided conflicting statements about his payments first claiming $7,000 and later $4,500 in WhatsApp messages further demonstrating inconsistencies in his allegations.
  

  Conclusion
  ************ were delivered as agreed, and the client benefited from the results before disengaging from our system and removing access. We have attached relevant documentation, including the signed agreement, payment receipts, service proof, and communication logs.

  Given the evidence, we respectfully request that the Better Business Bureau close this case in favor of StarterX Technologies Inc., as the complaint is based on false information and misrepresentation. *** ********* actions demonstrate manipulation of multiple service platforms, including StarterX, Incfile, IRS, ******, and related suppliers.
  Thank you for your time and consideration.
  

  Sincerely,
  ***** **

• Initial Complaint

  Date:07/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i paid tenetaive agreement to start dropshipping from them . i put partiall deposist as they ghosted me for 4.5 days they sent up a phone appoinment from me and they didnt bother tio show up when they finally responeded halfway through the following monday they were pissy and aggressive and rude. i had a liited window when i could put in that big ofa deposit due to bills told them this and they were good till monday then they were rude and agggresive and the deposit was agreed in candian funds NOT USD another thing they lied about im interested in doing bussiness with them BUT they need to fix all these issues first and give a full applogy

  Customer Answer

  Date: 07/03/2025

  they need to hurry up either act right or refund me  my 100 dollars

  

  Business Response

  Date: 07/10/2025

  Complaint ID # **************
  Name: ****** *****
  Email: ***************************
  Country: ******
  

  Company Information:
  Business Name: StarterX Technologies Inc.
  Location: ********, *************
  Bank: ********** (***-based)

  Service: Shopify Drop shipping 

  Summary of the Case:
  We, at StarterX Technologies Inc., would like to formally dispute and clarify the false and defamatory claim made by **************** alleging that our company received a payment of $500 CAD, which he is now attempting to reclaim despite never completing the transfer nor initiating any formal business agreement with us.

  
  * Attached Evidence:
  * Screenshot of *** ****** own Interac email showing pending deposit.
  * Screenshot of cancellation confirmation from Interac.
  * Compliance email guiding *** ***** to cancel the transaction.
  * Email trail between our team and *** *****.

   

  Let us know if we can prvie more information.

   

  Thanks 
  ***** **
  Director Business Strategist
  *****************************************************
  **********