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          Find a Location

          Luna Flooring has 9 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • Luna Flooring

              333 Northwest Ave Northlake, IL 60164-1604

              BBB Accredited Business

            • Luna Flooring

              146 Campanelli Pkwy Stoughton, MA 02072-3744

              BBB Accredited Business

            • Luna Flooring

              1205 Post N Paddock St Grand Prairie, TX 75050-8118

            • Luna Flooring

              57 Littlefield St Bldg D Avon, MA 02322-1944

            • Luna Flooring

              1053 Turnpike Street Stoughton, MA 02072-1180

            Business ProfileLuna Flooring

            New Carpets
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Contact Information

            333 Northwest Ave

            Northlake, IL 60164-1604

            Visit Website
            (773) 202-5862

            Want a quote from this business?

            Get a Quote

            Customer Reviews

            1.85/5

            Average of 117 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            200 complaints closed in last 3 years

            49 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 8/5/1998

            Years in Business: 66

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            Luna Flooring offers a selection of Carpet, Hardwood, Laminate, Tile & Vinyl Flooring

            Products & Services

            Carpet, Hardwood, laminate, Luxury Vinyl, Tile, Waterproof

            Business Details

            This is a multi-location business.

            Find a Location

            Luna Flooring has 9 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • Luna Flooring

                333 Northwest Ave Northlake, IL 60164-1604

                BBB Accredited Business

              • Luna Flooring

                146 Campanelli Pkwy Stoughton, MA 02072-3744

                BBB Accredited Business

              • Luna Flooring

                1205 Post N Paddock St Grand Prairie, TX 75050-8118

              • Luna Flooring

                57 Littlefield St Bldg D Avon, MA 02322-1944

              • Luna Flooring

                1053 Turnpike Street Stoughton, MA 02072-1180

              Headquarters
              333 Northwest Ave, Northlake, IL 60164-1604
              BBB File Opened:
              7/16/1998
              Years in Business:
              66
              Business Started:
              8/1/1958
              Business Started Locally:
              8/1/1958
              Business Incorporated:
              1/26/2012
              Accredited Since:
              8/5/1998
              Type of Entity:
              Limited Liability Company (LLC)
              Alternate Business Name
              • 21st Centrury Flooring, LLC
              Related Businesses
              Business Management
              • Ms. Tina Binette, Director of Customer Service
              • Mr. Peter Korda, Vice President of Operations
              • Mr. Keith Weinberger, President/CEO
              • Mr. Thomas Knapp, President/CFO
              Contact Information

              Principal

              • Ms. Tina Binette, Director of Customer Service
              • Mr. Keith Weinberger, President/CEO
              • Mr. Thomas Knapp, President/CFO

              Customer Contact

              • Ms. Tina Binette, Director of Customer Service
              Additional Contact Information

              Fax Numbers

              • (855) 816-5862
                Primary Fax

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              200 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              08/23/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Resolved
              I purchased a bound carpet from a service representative, *******************, on 8/10/24. Picked out a high end, nice carpet and was told delivery would be on 8/23/24. Installers came to deliver on 8.23.24 but did not have the carpet I ordered. Showed me a sample of the carpet I ordered which was not at all what I ordered. (Complete bait and switch). There wasn't even a bound carpet on their truck. I was told the order would definitely be ready and delivered in with 2 weeks as I had a time frame for receiving the carpet. When I called the company, there was no refund offered for the deposit I put down. I was told if I cancelled my order, I would be responsible for 25% of the total cost. I did not receive what was promised.
              Read 199 More Complaints

              Customer Reviews

              117 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Rebecca B

              08/28/2024

              Purchased 4 rooms of flooring from ****-first contractor came out and stated the floor was too uneven and didnt feel comfortable with installing and canceled-spoke with **** who stated they would send a floor specialist who came out later who said the floors were too uneven plus wanted the radiators removed for installation in order to do the job. Both contractors were very professional and trustworthy. **** now is REFUSING to reimburse our down payment of over $5200 and giving us all kinds of run around. Do NOT purchase from this company!!! They demand half the payment upfront then you cant get it back when the work cannot take place. Stay away from **** unless you want a headache experience!!!

              Luna Flooring Response

              08/29/2024

              *******, this is definitely not the experience we'd want you or any of our customers to have, and we would like to fix this. We've located your account and will be in touch with you soon to rectify this.
              Read 116 More Customer Reviews

              Local BBB

              BBB of Chicago & Northern Illinois

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

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