Customer ReviewsforLuna Flooring

I am very disappointed with ****. I had a in home estimate yesterday and signed a contract. I was told that I would get a cheaper price than the contract stated and that they would update the contract. They said I had to sign the contract with the higher price. I then called 2 hours later to cancel the contract. I have called 3 times and still no update. Then after calling I get a text from **** that my order is processed. I have not received anything in my email that my contract is canceled. I am very upset and disappointed with the poor business process and scamming process to get people to sign up for your carpet. I just want what is legally right for my contract to be canceled. I think your company has poor sales tactics and business ethics. I do not understand how you have a rating of A+ on the BBB. Does BBB allow companies to pay them to get a better rating??!

*****, thank you for bringing your concerns to our attention. This is not the experience we wish for our customers, and we sincerely apologize for your experience. Our records show that a refund has been processed. Please allow 5-7 business days for this to reflect on your account. Thank you!

Everything was great about the process. We loved the salesman, the installers and the carpet.

*****, we aim to please, and when we do, it makes us smile. Your home is the most important project you could invest in. Thank you for trusting us, and we cannot wait for future collaborations.

I think this had many signs of being a scam. Calculations of an estimate were made in *******'s tablet but he would only let us take a screenshot and "couldn't send it by email" - saving trees etc. Rep had only a few samples to choose from.*****, after calling his boss, the quoted ***** dropped by almost half if we gave him a check for more than $1000.00 right then. This point was pushed repeatedly even after we said we weren't ready to make a decision.Very glad we didn't let ourselves be pushed into this. As seniors we tend to be trusting of people, not expecting what sounds like a bargain to be a scam.

***** we hate the idea of racking up bills for our clients, so instead, we offer an all-inclusive, customizable rate for you. We regret that your experience did not meet your expectations. Thank you for your feedback.

Save your safe and DO NOT USE **** or Empire. They fall under the same umbrella. I'm convicted I'm a victim of bait and switch. I was selected one product..but they tried to install another. When I later accepted another product at first it was not available but all of sudden it was. But the kicker was when I asked for a new contract they refused. Not to mention did not want to reimburse me my deposit. I would question product and customer service.. Buyer Beware!!!

******, this is definitely not the experience we'd want you or any of our customers to have, and we would like to fix this. We've located your account and will be in touch with you soon to rectify this.

We have purchased Luna flooring and have found defects in the flooring. A contractor was sent out 3 times trying to fix the spacing that kept reoccurring in our hallway. The 3rd contractor that came out could tell the floor was laid down completely wrong. He asked if we noticed anything else inconsistent and we said yes the floor boards make a snapping noise in certain areas. He said its because there broken and also noticed that parts of the flooring were glued. He then stated that the flooring should not have been glued and suggested with the company to have the flooring more inspected possibly replacing all the flooring. We have now since been trying to talk to someone for 2 weeks. The lady did call back once her name was ******. She said that the warranty is up and the only thing that they can do is fix the hallway. We stated since the flooring was put down wrong and the warranty is voided due to the glue that the contractors used. Their responsible for fixing what their contractors did wrong. Since then we have called and left several messages and no one has contacted us back. We are not even asking for money back just asking that they fix their wrong doing.

******, were so sorry to hear that your flooring concerns have not been addressed yet, and wed love to have the opportunity to fix this. Please email us at ******************************** with your account information and we will follow up with you soon. ,

Shout out to ***** for the exceptional consultation service! He was very accommodating and answered the plethora of questions I had. He was very knowledgeable and honest. I appreciated getting to know him! Our installers also did a great job completing the project in about an hours time. We checked their work and the edges looked great. They were efficient, accommodating and honest. They also took the doors off for us so we can get those trimmed. We had extra carpet we dont know what to do with. The whole thing from booking the appointment to getting work done took 1.5 weeks. Now our office is super cozy! We really lucked out considering all the other reviews made me hesitant to move forward. We booked multiple consultation services (other one being Empire). **** just fit our pricing needs and we really just didnt want all inclusive pricing provided by Empire regardless of how cheap the furniture moving section was. Anyways, we really like our carpet and glad we lucked out on a good team!

Moa, we aim to please, and when we do, it makes us smile. Your home is the most important project you could invest in. Thank you for trusting us, and we cannot wait for future collaborations.

Its been less than two years and weve already had the flooring ripped out and done by a reputable company. **** from customer service from installers are terrible. They promised everything and produce nothing that they say garbage stay away.

*****, we always aim to deliver a great experience and are gutted when we dont meet expectations. Thanks for taking the time to bring this to our attention. We will use the feedback to improve.

Overall, I am satisfied with my new carpet and the speed/accuracy of installation. Installers were professional and quick. They did arrive at the later time within the time frame provided, but were able to finish the job in one go (3.5 hrs for 3 bedrooms, hallway and stairs) and left ******** reasonable time - around 7:30 pm. As for the sales representative - I didn't like the experience. He showed up almost 30 mins late, didn't bother apologizing when I mentioned it (or at least give heads **), brought samples in only after I asked him for it and didn't bother explaining about the product. Made me feel like I was in his house bothering him and not the other way around, lol. So I went with whatever seemed ok for me. But I guess this is a price you pay for the discount you get - I did get better deal than the other very known company gave me. I didn't finance it, so no idea how that part would work. I am enjoying my new carpet though :)

****, a happy and beautiful home is the best feeling in the world, and that is what we strive to deliver. Just remember that we are always at your service should you need anything at all!

Had carpet installed and they puncture ****** holes in my cover for the mattress. This is a very expensive bed. Called & they refused to do anything. I even called corporate office and they never returned my call,

********, this is not how we like to do business, and we deeply apologize for the lack of response on our end. You deserve immediate attention, and we hope we can turn this around for you. Weve located your account and will work closely with you to rectify this matter.

Horrible Experience - Installed Laminated Flooring in my baseman - Withing a a year the tiles started to lift/bend on a section of the floor... I sent pictures, called many times and nothing..... 2 months later still waiting for a response .... Do not hire these company - THE QUALITY OF THEIR PRODUCTS IS HORRIBLE AND CUSTOMER SERVICE WORST..... THEY ARE FAST ON GETTING THE *** DONE TO CHARGE YOU, BUT THEY DON'T HONOR WARRANTY.... COMPLETE SCAM.... IF SOMEONE FROM **** READS THIS - I'M STILL WAITING FOR YOUR RESPONSE.... I SENT YOU PICTURES MANY TIMES... IM EVEN WILLING TO PAY (WHICH IS WRONG) TO GET MY FLOORS BACK TO NORMAL, BUT AT LEAST REPLY AND GIVE ME OPTIONS.CUSTOMER SERVICE REP WAS ***************************

******, we hate to hear that your flooring has exposed issues. We want to investigate this further to see how we can help. Weve located your order, and well be in touch with you soon to determine a resolution.