Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ON 7/18 I placed an order on Ebony ******** my order number is *********. It was scheduled to be delivered on 7/21/25 via ***** tracking ************. However the item is showing as delivered however I did not receive this item and also checked with the other tenants here and this was not received. I alerted their customer service department as soon as possible and informed them my item is not here and requested a refund because I did not receive the goods I paid for. I have reviewed the previous BBB complaints and it looks like this company has a history of their clients not receiving their merchandise. I requested a refund.

  Business Response

  Date: 07/22/2025

  Hello, 

   

  Thank you for reaching out. 

   

  We are investigating the delivery details for this order and we should see an update on this delivery to update you on the status.

  Customer Answer

  Date: 07/22/2025

   
  Complaint: 23638008
  
  I am rejecting this response because I tracked this order with the ***** tracking and cameras that we have here at this office, and this was not delivered here. ***** did not visit this location yesterday nor today.
  

  I am starting to feel like I am being scammed based upon the other reviews that were filed with the BBB. I should be receiving a refund. 

   

  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/23/2025

  Hello, 

  Upon review the carrier provided real time GPS Scan at your address listed below. 

   *******************

  Ste A
  Marietta GA 30067

  They have regular delivered at this location and they are well aware of this address. You can certainly review the tracking information below that is listed on the carrier's website. 

   

  *****************************************************************************************

  Customer Answer

  Date: 07/23/2025

   
  Complaint: 23638008
  
  I am rejecting this response because this is an office building with various suites and it was not delivered to my office nor any of the tenants at this location as I have checked even today with the managers. There was no package addressed to myself from Ebonyline.com. I am expecting a full refund. 

  There is no confirmation that this was accepted by myself as I solely work at this location.

  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Order # *********Placed on 7/14/2025. I paid $11.82 for ground shipping to be delivered by 7/17/2025. So the 17th went by and the 18th. I had to email them on the 18th to ask where my order was and told them in the email to refund me my money so I can take my business elsewhere. Someone emailed back and said that they are waiting on the manufacturer to send it to them. When I place my order, it said same day shipping and it did not say it was out of stock. I would not have ordered had I known that. I do not want another color or style of the wigs. I want my money back so I can order from another company.

  Business Response

  Date: 07/21/2025

  Hello, 

   

  This is on the policy that certain items must be ordered from the supplier and this process can take 5-7 working days. If you wish not to wait all you had to request was to cancel the entire order. 

  I went ahead and canceled for you and this order will not ship.

• Initial Complaint

  Date:06/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 items from this company. I only received 1. I've contacted the business several times regarding the issue and they refuse to not only handle the situation but now are refusing to communicate with me at all.

  Business Response

  Date: 06/05/2025

  Thank you for reaching out. 

   

  We do apologize for any misunderstanding and rest assured we will be reviewing your communication to review your complaint.  

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23420548
  
  I am rejecting this response because: It doesn't resolve my issue.
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 06/05/2025

  We do apologize however we do require time to initiate an investigation. 

   

  Thank you for your patience.

  Customer Answer

  Date: 06/05/2025

   
  Complaint: 23420548
  
  I am rejecting this response because: It doesn't resolve the issue. I am requesting a full refund of the item I ordered, was charged for yet never received 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:05/15/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 10, 2024, I placed an order for three wigs through the Ebonyline.com website. According to *** tracking information, the package was marked as delivered; however, I never received it.I promptly contacted *** and initiated an investigation into the missing package. The investigation concluded on April 23, 2025, ruling in favor of the sender, Ebonyline.Since then, I have made multiple attempts to resolve this issue directly with Ebonylineeither by requesting a refund or a reshipment of the items. Unfortunately, I have received inconsistent responses and no meaningful resolution. The company has yet to take accountability or offer a viable solution.This continued lack of action is highly concerning and suggests a pattern of behavior that aligns with other customer complaints I have seen. I am extremely disappointed with the handling of this matter and expect immediate corrective action.

  Business Response

  Date: 05/15/2025

  Hello,

   

  We are sorry to hear that.

   

  It appears that *** did use real time GPS SCAN for your delivery confirming the  package was delivered to the correct address.

   

  - Tracking Number
  1Z36T77TYW96831672
  
  Weight
  3.00 LBS
  
  Service
  *** Ground Saver
  
  Shipped / Billed On
  04/10/2025
  
  Delivered On
  04/16/2025 6:52 P.M.
  
  Ship To
  ********, **, **
  
  
  Received By
  *****
  
  Left At
  Residential
  
  Please print for your records as photo and details are only available for a limited time.
  
  Sincerely,
  
  ***
  
  Tracking results provided by ***: 04/17/2025 11:35 A.M. EST
  
  
  6:52 P.M. Delivered
  DELIVERED
  ********, **, **

  
  

  Customer Answer

  Date: 05/15/2025

   
  Complaint: 23334543
  
  I am rejecting this response because:

  Although *** initially stated that the package was delivered, after filing a claim, it was discovered that the package was not actually delivered to me. I provided Ring camera footage to *** to support this claim. The investigation was completed, and the findings were in favor of the sender on April 23, 2025, as outlined in the complaint. To receive reimbursement, the sender is required to submit the necessary paperwork.
  
  I have remained patient and understanding throughout this process. However, it has been confirmed that I did not receive my package, and the issue was due to an error on ***'s part. As the sender's chosen shipping provider, it is your responsibility to ensure the proper documentation is submitted for reimbursement. As a customer, I did not receive the product I paid for, and I expect a full refund.
  

  
  
  ****** *****

  Business Response

  Date: 05/16/2025

  Unfortunately they have a device scan that pinpoints the delivery. Ring Cameras cannot be used since footage can be deleted, altered or Ring may not pick up on movement. 

  Customer Answer

  Date: 05/16/2025

   
  Complaint: 23334543
  
  I am rejecting this response 

   

  As mentioned in my previous response, I did not receive my item, and *** has issued a claim. I am expecting a refund.
  

• Initial Complaint

  Date:04/28/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint due to receiving a product from Ebonyline.com that was not consistent with the quality standards expected based on the product description and brand reputation. I purchased a ***** Boss unit that was severely different in appearance, quality, and construction compared to prior purchases of the same product.Upon contacting Ebonylines customer service, I was informed that there could be slight variations depending on the manufacturers batch. However, the discrepancies were beyond slight the unit I received was of significantly inferior quality, bearing little resemblance to the product advertised. Their response minimized the issue and failed to acknowledge the extent of the problem.Despite being a loyal customer of ********************** for over a decade, I was only offered a 10% discount toward a future purchase, which I find completely unacceptable given the circumstances. I clearly communicated that I was not seeking a refund, but rather expected the company to make things right by standing behind the quality of the products they sell.Ebonylines response has been dismissive and inadequate, offering no real resolution to the matter. Therefore, I am filing this complaint to document this business practice and to request BBBs assistance in addressing this issue. This is not the first time that I have received subpar products. I have also contacted ************************ and file a complaint.Resolution Sought:I am seeking acknowledgment from Ebonyline that the product I received did not meet the expected quality standard, and a proper resolution beyond a token discount such as a replacement with a proper-quality unit or a fair credit for the amount spent. I am not asking for a refund, but I do expect them to uphold accountability for what they sell. Supporting Documents:Order Confirmation ********* Correspondence with Ebonyline customer service (#****************** of the received product vs. expected product

  Business Response

  Date: 04/29/2025

  Hello, 
  
  We are sorry to hear your unit has been ripped. Unfortunately we do not offer replacement or returns on lace items that have been 
  worn, tempered with or lace has been cut, detached or ripped. It is under our return policy, these items are very sensitive and require to be handled with extra care. I can offer 10% off another unit on a future order as a one time courtesy to help out. 
  
  Again we do apologize. 
  

  Customer Answer

  Date: 04/29/2025

  Complaint: 23261601
  
  I am rejecting this response because:

  After conducting thorough research including information available through the Better Business Bureau, ****** reviews, Ripoff Report, and other consumer review platforms I have come to understand that Ebonyline has a long-standing pattern of subpar business practices. Many consumers have reported issues consistent with fraudulent activity, including the sale of counterfeit or imitation products.
  
  Let me be clear: the unit I received was not torn, not broken, and there was no issue related to damage during shipment. The core of this dispute is that ********* sold me a counterfeit product one that was marketed as a premium ***** Boss unit but lacked the quality, construction, and authenticity of the brands official products. This is not a matter of slight variation, as the company claimed. It is a matter of deception and fraud.
  
  I have already contacted *************************, the official distributor of ***** Boss, and their sales team confirmed they would escalate my complaint. I have also filed a complaint with the ************************, as this issue is part of a larger pattern of consumer deception that must be addressed at a legal level.
  
  Having been a long-time customer, *** now experienced firsthand what many others have also reported: this company has a history of misleading practices and selling fake products at premium prices. I am moving forward with legal action and working to organize other affected consumers who have shared similar experiences. It is my goal to ensure that this company is fully investigated and held accountable. Ultimately, I am committed to pursuing every available option to stop these fraudulent practices including working toward the companys closure if necessary.
  
  This is not just about one bad purchase. This is about holding a company accountable for years of deceptive business.
  
  Sincerely,
  
  ***** ********

  Business Response

  Date: 04/29/2025

  We are an authorized retailer, and you are more than welcome to confirm our account status directly with the manufacturer.

  We receive shipments from them on a weekly basis and do not use any third parties for our purchases.

  If you ever have concerns about the authenticity of products being sold, we encourage you to contact the manufacturer directly. They can verify whether a company is an authorized retailer.

  We kindly ask that you seek verification before making any unfounded allegations.

   

  Customer Answer

  Date: 04/29/2025

   
  Complaint: 23261601
  
  I am rejecting this response because:

  I needed you to see the trend. And just in case you were unaware, there are countless reviews some of which Ive linked below that clearly outline your companys unethical practices and repeated complaints from customers.
  As we speak, my attorney is leaving no stone unturned. We are in the process of contacting every individual who has left a public review, and we will be moving forward collectively with a lawsuit. I had previously warned you that if I received another counterfeit unit, I would take decisive action. I paid for this product with my hard-earned money, and I am beyond tired of receiving fake units ones Ive had to give away, throw out, or simply let sit unused because they are not what was advertised.
  Youve had every opportunity to make this right. Now I intend to hold you fully accountable.
  
  ******************************************************
  
  ************************************************************************************************************************************
  
  *********************************************************

  *************************************************************
  

  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:04/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello , Im reaching out Because I paid $50 for a wig ****** I never received * They said they delivered it but I never received my package and Im going to event I need for tomorrow* And I paid my $50 hard working money for them to give me a rude a** customer service rep * Not trying to help or anything* If you didnt leave the chat I would be reporting his a** too * Its unfair that you report a problem or anything while you spending your money and they giving you hard time *

  Business Response

  Date: 04/04/2025

  Thank you for reaching out. 

  Upon investigation it appears the carrier has confirmed the delivery. After review the carrier has determined the image they provided of the delivery does match the image you sent us 

  as well as the images listed on ****** for the property. Since the delivery was made to the correct property it has been deemed successfully delivered. 

   

  Your shipment
  1Z36T77T0398626568
  
  
    Delivered On
  Thursday, April 03 at 11:28 A.M. See Delivery Photo
  Delivered To
  *******, *******;**
  
  Proof of Delivery Open the link in a new window
  View on a Map
  
  
  
  Past Event
  Label Created
  *************
  04/02/2025, 3:26 P.M.
  Past Event
  We Have Your Package
  **********, **, *************
  04/02/2025, 6:06 P.M.
  Past Event
  On the Way
  *******, **, *************
  04/03/2025, 8:30 A.M.
  Past Event
  Out for Delivery
  *******, **, *************
  04/03/2025, 9:42 A.M.
  Current Event
  Delivered
  *******, **, **
  04/03/2025, 11:28 A.M.

   

   

  Customer Answer

  Date: 04/07/2025

   
  Complaint: 23156281
  
  I am rejecting this response because: because I never received my wig . Its okay if you dont give me a refund Im my bank will . If not I will be sueing and I will put you on blast to all my 20k followers to be warn about this scammer business. 
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:03/09/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I order from this company and never got the package and it said delivered 2 hrs ago even the next day. I have yet to hear back I just want my money back.

  Business Response

  Date: 03/10/2025

  Hello, 

   

  You can certainly reach out to us directly. I see the item you ordered states it is 3-5 days for processing. I have canceled the order for you. 

   

  If you have any questions please feel free to reach out to us directly.

• Initial Complaint

  Date:02/24/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ebonyline refuses to refund my money for items they never shipped. I purchased on Feb. 15th. Paid for **** ground shipping. I received an email from Ebonyline with a **** tracking number Feb. 17th that they created the shipping label. The tracking number has not been updated and it's now over a week later. Tracking on **** site states "A shipping label has been prepared for your item. A delivery date will be provided when **** receives the package; contact the shipper or shipping partner with any inquiries."I asked they cancel the order and refund me since it has not shipped. They refuse to refund me because they say the order has shipped and is being processed. I have no idea what they are talking about. They have not shipped the items and stolen my money. I demand a refund asap...NO ONE SHOULD SHOP HERE. They also said **** picked up package on Feb 17th Presidents Day. **** is not open on that day. I called **** and confirmed that and that they do not have the ************* from *********:"New reply for the ticket #EBO01568166 The shipment was picked up by **** on 17th which was Presidents Day, they bring those pallets to their hib not post office since they are shipped in bulk. Once they process those pallets they update in their system. Tracking number is below, you can sign up for alerts via the carriers website to be alerted of updates once they become available. We will not be issuing any refunds on orders that shipped. You can however refuse the delivery so that it is returned to sender if you no longer need it."

  Business Response

  Date: 02/24/2025

  Thank you for reaching out. 

  Upon review.

  The shipment was picked up by **** on 17th which was Presidents Day, they bring those pallets to their hub not post office since they are shipped in bulk. Once they process those pallets they will update in their system.

  You can sign up for alerts via the carriers website to be alerted of updates once they become available.

   

  Thank you for your patience.

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22982365
  
  I am rejecting this response because: there is no evidence **** is in possession of the package. ********* should provide proof that the package has shipped or **** at least has possession of the package. 
  
  Sincerely,
  
  Tinishia Jombla

  Business Response

  Date: 02/24/2025

  We provided the link via email which allows you to sign up via the carriers website for alerts for your order. 

  Please visit the link on ******** for updates.

  Customer Answer

  Date: 02/24/2025

   
  Complaint: 22982365
  
  I am rejecting this response because: Ebonyline is providing a nonsensical response and resolution to this complaint.  **** site says they do not have the package and when I call **** they advise to contact Ebonyline. It's absurd. I have no proof that they shipped the package and neither does ****. I want a refund for the time while the package is limbo and can't be confirmed from my end where it is. Once the package ships they can then take the funds.
  
  Sincerely,
  
  ******** Jombla

• Initial Complaint

  Date:02/07/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased on 1/19/25 a wig from this company. I paid $44 for this wig. When it came it was the wrong color, which turned out to be my mistake so I paid $11 to ship it back to the company and received a $27 refund which makes my total refund $17. I shouldve read the reviews first. They stole my money and received the wig back as well. This is awful business practices. I want the rest of my refund.

  Business Response

  Date: 02/10/2025

  Hello, 

  We do apologize for any misunderstanding. To clarify the company did not  "steal"  your money.

  Did you not review our return policy ? I will list here below for you to review. 

   

  *********************************************************

   

  Refunds
  Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund.
  Returns are subject to restocking fees of 20% of the purchase price.
  Promotional free items of the product being returned must also be sent back; otherwise, retail value will be charged.
  Discounts from promotions and carriers shipping cost will be deducted from the returned item(s). If you return any items from an order that received FREE SHIPPING, FLAT RATE SHIPPING the carrier cost that Ebonyline.com covered will be reversed and deducted from your return.

• Initial Complaint

  Date:01/04/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I placed an order on December 23, 2024, and paid for delivery through ***. I specifically chose *** because **** won't deliver to the 3rd floor where I live and it takes too long. There were a few hiccups with the order causing a delay, so on Monday, 12/30/24, I told them to send me the replacement because I needed my order to arrive before January 6th. I was told that my order would ship within 24 hours. I later got a shipping notification for *** with a delivery of 01/04/25. Later, I went back to check the status and saw that the *** had been canceled. Ebonyonline did not notify me that they were changing the shipping that I chose and paid for to **** priority, I just received another email with a tracking number. When I asked they told me per their shipping policy they have the right to do so. But not according to the ************************. This is what they said on their website: By law, you must have a reasonable basis for stating that a product can be shipped within a certain time. If your advertising doesn't clearly and prominently state the shipment period, you must have a reasonable basis for believing that you can ship within 30 days.If you can't ship within the promised time (or within 30 days if you made no promise), you must notify the customer of the delay, provide a revised shipment date, and explain his right to cancel and get a full and prompt refund. ************************************************************************************************************* As seen in the screenshot, I was not contacted about the change and ebonyoline refuses to refund my shipping. How can you change something that I requested and paid for? Now, I have a delivery date from **** for 01/06, with **** now lying to me about the location of my package. I have already reported to the *** and if they refuse to give me my refund, I'll have my bank open an investigation and refund me. That's after it's settled with Klarna.

  Business Response

  Date: 01/06/2025

  Hello, 

  ****************************************************

   

  For both *** and **** ground shipping options, we will sometimes be required to change the shipping from one to another to the most efficient shipping method depending on various factors such as what kind of address you are shipping your items to and what is in your order.

   

  Customer Answer

  Date: 01/06/2025

   
  Complaint: 22767576
  
  I am rejecting this response because: I am aware of what your so-called shipping policy requires.  Its the fact that I made a choice and paid for the shipping that I wanted to use.  You, instead decided to change it without notifying me-you didnt ask if that would be okay to do.  You took away the option for me to decide if I wanted to use *****  Who are you to play with my money like that?
  
  Sincerely,
  
  ****** ***********

  Business Response

  Date: 01/06/2025

  Hello,

  You paid for the shipping method, and we provided the service. You selected ground shipping, and the order was shipped via priority mail which is actually a faster shipping method. Although it is customary, it is not required that we notify you if we are changing the shipping method since it is written on our shipping policy. We do reserve the right to change the shipping method. The order is currently out for delivery. In accordance to the ***, we did ship within 30 days. 

  Customer Answer

  Date: 01/06/2025

   
  Complaint: 22767576
  
  I am rejecting this response because:

  *****, you are missing the point here. I chose ground shipping **** not ground shipping or priority usps.  As I told you before and as I have stated in my complaint, I chose *** because of issues with usps.  I live on the 3rd floor of an apartment complex and they refuse to deliver to me here.  **** priority was not a wise choice that you made because as of now at 5:17 pm, my package has been marked as undeliverable.  Go look at the status of what **** has said.  How is what any of what I am going through quick and convenient?  Don't you get tired of the complaints and explaining your shoddy practices over and over?  When will you come to the realization that the problem isn't US it's YOU?!  If I pay my money for a service I DO have a right to know what happens with my order!   Once again, you don't have to respond.  I said what I said and I'm also sending your response to the FTC.  Thanks for nothing, thief!
  
  Sincerely,
  
  ****** ***********