Reviews

This profile includes reviews for Allstate Motor Club, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Allstate Motor Club, Inc. has 4 locations, listed below.

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  Allstate Motor Club, Inc.

  2775 Sanders Rd Northbrook, IL 60062-6110

• 

  Allstate Motor Club, Inc.

  PO Box 660021 Dallas, TX 75266-0021

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  Allstate Motor Club, Inc.

  51 W Higgins Rd Ste 2 S Barrington, IL 60010-9350

• 

  Allstate Motor Club, Inc.

  PO Box 660021 Dallas, TX 75266-0021

Review Details

• Review fromang f

  Date: 08/21/2023

  1 star
  Cancelling after today. Have waited two days for a tow. First day they said 160 mins. We got someone to get the car home. Today I called. They cancelled my first two that was on the way because I complained it was late. The 2nd tow company was another 2 hours. Then I called back and they sent a 3rd. I will never used them again. After this two I will go back to AAA. Still waiting on the 3rd tow aget 5 hours.

• Review fromAnne O

  Date: 08/04/2023

  1 star
  I have been a member since 11/2011 with no problems until now. After a problem with billing I discontinued for a year. After rejoining I needed a tow and was quoted $154 for it even though I have ************** We called the number listed but no one answered, it only directed you to the app. The next morning I called and was placed on hold 11 times only to hold for 10 to 15 minutes then be disconnected. When I did get through I was told it was an error with the app. No one had an acceptable answer for why I was told to pay for a service that is covered.

• Review fromMichelle G

  Date: 08/03/2023

  1 star
  Today I call Allstate motor club for a battery jump. I use the mobile app and was told I had to pay $199 for service. I ask why when I paid $13.42 per month for roadside service. I talked to several motor club employees and was never able to get a resolve. However three different technicians showed up to jump the battery. In the meantime, I thought they said it would be $199 service charge my husband took the battery to OReillys auto parts and they charge the battery.Allstate motor club said that there was a glitch in the mobile app. I wish that someone would fix that and not charge me $199 for A service for which I am already paying $13.42 for. Please help!!!

• Review fromMaria S

  Date: 07/16/2023

  1 star
  Started calling at 7:30am for tow. It took over 3 hrs to just begin to get results. I was referred to 6 different phone numbers. One was even a fax! It's 100 outside and Allstate Roadside is carelessly unprofessionally wasting my time! Terminating service. "Download the app to get service ". What if I'd been in a no internet service zone?? What if I hadn't had water?? What if the first number called actually managed to help me?? What if the 3rd number i was referred to wasn't a FAX!? There's more details that I could get into... but what I've written is sufficient to make the point. The only rep that gave me results was Kisseann. When I gave her the member # she processed it through. Earlier when I spoke with ******, he couldn't process anything. Told me I'd have to get the number from some pprwrk. I said so I should WALK home to get this info?? So yeah, i hit one wall after another until the skilled tow service arrived and smoothly took care of everything for our tow. Five hours later, no fault to the tow service, and all the fault to Allstate Roadside. Boo!!!

• Review fromJames W

  Date: 07/13/2023

  2 stars
  ************** 07/12/23 around 7:00P.M I was needing a tow after over 45 minutes on hold I called my Allstate agent and thanks to ****** he got me to Allstate motor club and three-way calling we got a hold of Allstate motor club lady took information name address where the vehicle was what kind of vehicle etc etc she's in 15 minutes I'll call you text you with the confirmation to a tow truck after about two and a half hours later I decided it wasn't coming then someone from the tow company said well we'll come tow it but you got to pay $320 up front cash I said no thank you I wouldn't use Allstate motor club for the last people on earth

• Review fromRichard G

  Date: 07/07/2023

  1 star
  Been with paying this company for 14 years and used the just a few times. Now they don't even have someone to call. Just look at the reviews below mine. Same experience.

• Review fromBarbara B

  Date: 06/25/2023

  1 star
  Worst app ever!!This app doesn't work. I have deleted the app and reinstalled it twice. There is no account information on policy or billing. Says there's no phone number for an account. I keep getting notices that my payment is declined. I updated my payment info.. it shows payment was made through my bank. Still no information on the app. when I call customer service they find my account just fine. I thought the reason for the app, was so I didn't have to deal with the LONG wait on the telephone, and limited hours

• Review fromRC R

  Date: 06/20/2023

  1 star
  Terrible service! I waited for two and a half hours to get my car battery charged in the east bay! When the guy arrived in his car he pulled out a battery charger and said one of his trucks was broken and the traffic was bad!! What is It was an emergency? Worse roadside service Ive ever had! The man was apologetic. Looking for a new roadside service tomorrow.

• Review fromJason J

  Date: 06/18/2023

  1 star
  Left me stranded in a HORRIBLE part of town for over 4 hours before I started to walk the 2 miles back to the Motel. AAA has NEVER left me stranded for more than 45 minutes.... Seriously looking at going back to AAA...

• Review fromWilliam B

  Date: 06/10/2023

  1 star
  They left me and my Family stranded on the side of a highway for 4 hours and told me that they wouldn't send a tow truck unless I paid an extra $50 after I've been a member for over 20 years