Business ProfileforUbiFi LLC

I purchased a service plan from Ubifi on January 7, 2023 for a Bring Your Own Device Wifi Internet plan. The purchase was for $175.88 and the recurring price was for $129.99 a month. The company asked for information regarding your Wifi Router in order to verify that it would be compatible with the *** cards they offered to get internet. The information I provided was accepted and a *** card was sent to me. I was under the impression that there would be a 14 day trial period to make sure the service would work, but was told at a later date that the trial period only applied if the customer purchased one of their routers. Once we received the *** card, approximately 2 weeks later, we attempted to use it and was not able to get Wifi to work at our home. I contacted the company and received 2 different answers for my issue. The first representative told me to check certain settings in my router and attempt a factory reset, which I did and it still would not connect. The second representative told me that they could not help me due to the plan I purchased. I contacted the company again asking that the $305.87 ($129.99 payment came out 2/8/23) I had already paid them for a service I was unable to use, to be credited towards purchasing a new router so that I could still use their company. I have received 2 vague emails from the company, neither of which have answered any of my questions and now they have quit responding to my inquiries. At this point I would like a refund of the money I have spent for a service I have not been able to use, so that I may find a company that I can hopefully get internet from.