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Find a Location

Integra Residential Designs, LLC has 1 locations, listed below.

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    Business ProfileforIntegra Residential Designs, LLC

    Home Improvement

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    1 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    810 Fair Ln, Northbrook, IL 60062-3530
    BBB File Opened:
    12/15/2020
    Business Management
    • Michael Casserly
    Contact Information

    Principal

    • Michael Casserly

    Customer Contact

    • Michael Casserly

    Industry Tip

    BBB Tip: How to make your next home improvement project a success

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    09/01/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    On July 12, 2023 I contracted with *************************, owner of Integra Residential Designs to repair a crawl space footing as well as repair and/or replace various areas of our cedar sided home. The agreed upon price was approximately $5,200 including materials. I provided a down payment of $2988.00 that was to cover the cost of a lift and materials as well as approximately $600 in labor. The work was supposed to start on Wednesday, July 14 but it didn't start until July 16. The lift was delivered around 8:30 and ******** and one additional worker showed up around 9:30. I had to read the manual to them in order to get the lift started. Work began around 10:00 am and ******** left the site around 11:00, returning around 3:00 PM. In the hour he was here, he and the helper trimmed two trees. Little to no work was done on the house. At 3:30 they began working on the front balcony and completed the work around 5:00. Upon inspection, I noticed that the wood was not cedar and that the craftsmanship was horrible. He used the wrong size lumber as well, requiring him to add in additional 2 foot pieces in order to cover the area. Upon inspecting the work the next day, I noticed that the 2 foot sections were not nailed to two of the floor stringers but rather, were floating in space on one side. ******** promised to return on Saturday and Sunday to complete the work using the lift that I paid for. ******** did not show up as promised and I fired him Monday around 11:00 am when he arrived alone on the site. I subsequently had the balcony work ripped out and re-done by another contractor using the proper materials and carpentry.
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    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

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    Most Recent Customer Review

    Jj F

    1 star

    09/29/2022

    They did not finish the job as contracted we ended up settling on a final payment because both parties couldnt come to a resolution. All rooms have unfinished paint and paint overspray and drips all over our new floors, cabinets drippy, rough and unfinished. Attic ladder door not finished. They used 2-3 different brands of paint making it now very difficult to touch up. We have had 6 properties painted and weve never had an end result like this ever. We are just so heartbroken over the result and now we are left to clean up the mess and finish the work.

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    BBB of Chicago & Northern Illinois

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