Reviews

This profile includes reviews for Crate & Barrel's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Crate & Barrel has 85 locations, listed below.

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  Crate & Barrel

  1250 Techny Rd Northbrook, IL 60062-5419

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  Crate & Barrel

  250 Granite St Braintree, MA 02184

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  Crate & Barrel

  1045 Massachusetts Ave Cambridge, MA 02138

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  Crate & Barrel

  8030 Renaissance Pkwy Ste 985 Durham, NC 27713-7092

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  Crate & Barrel

  The Westchester Mall White Plains, NY 10601

Review Details

• Review fromNiraj T

  Date: 10/15/2022

  1 star
  I had an in-home consultancy with Crate and Barre scheduled for 6:00 PM on October 14, 2022. It was through their ****************************** location (the "Store"), located in ****************. Day before, I received a message reminding that I have an appointment. So, today, I drove from ***** to Hollywood, where the consultant was supposed to meet me. It took me 1.3 hours to drive there. At 5:30 PM on October 14, 30 mins before the interview, I get a call from the store Saying they cant do the appointment. The employee who called informed me that the manager forgot to tell him about the appointment until early that day and he couldn't make it and had to cancel the appointment. I told him I cant reschedule because I have work during the week and on Saturday my movers were moving everything in the home. Moreover, I couldn't do Sunday because I took some time off work today to make the meeting and had to make up for it on Sunday. He said, cant do today. In short, 30 mins before the meeting I was told "too bad, so sad. Then, around 545, I call the Store to speak with the manager, because it was his fault and to try and get him to send somebody. I was told the manager was busy and to stay on the line. I was on the line for 2 hrs and the manager did not answer.After 1 hr into waiting, I started a chat with the company, informing them of my predicament. They tried to contact the Store, but the Store wouldn't answer them. Roughly 2 hrs after my call to the store, the company convinced the Store to pick up, around *******. I was informed that the manager is busy and he tried to call me earlier and I didn't answer. That was a lie because the person who finally answered the phone repeated the number to call me and it wasn't my number. The manager called at 755, and said cant do anything today cause they close in 5 mins. So, they canceled the meeting 30 mins before the meeting, made me stay on the line for 2 hrs, and shortly before closing called back.

• Review fromKate C

  Date: 10/11/2022

  1 star
  This company is clueless. I ordered a chair to be picked up at the local warehouse. I received an email saying it was ready to be picked up and called to arrange pick up. After this, I received a follow-up email saying they don't have it after all and it won't be ready for another two and a half months - which is over a month after the date it was supposed to be ready. I wouldn't mind if it was actually ready by the date I was originally given but am annoyed that not only did they give me inaccurate information twice, but the date it will be ready has already shifted out significantly from the one I was given at the time of purchase. Hopefully this isn't going to be the start of repeated delays as others have described.

• Review fromJimmy F

  Date: 10/08/2022

  5 stars
  My wife and I love this store. The staff is always friendly and eager to help. Our whole family shops here and we have always had *** amazing experience. Highly recommend!!!!