Complaints

This profile includes complaints for Crate & Barrel's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Crate & Barrel

  1250 Techny Rd Northbrook, IL 60062-5419

• 

  Crate & Barrel

  250 Granite St Braintree, MA 02184

• 

  Crate & Barrel

  1045 Massachusetts Ave Cambridge, MA 02138

• 

  Crate & Barrel

  8030 Renaissance Pkwy Ste 985 Durham, NC 27713-7092

• 

  Crate & Barrel

  The Westchester Mall White Plains, NY 10601

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a section couch from Crate and Barrel on 7/19/22. I paid 50% ($2,889) and was quoted the couch would be ready mid December. On 1/25/23 I finally received notice my couch was ready for delivery and scheduled the appointment and was charged the remaining amount of $2,248. Now a month later my appointment has been cancelled and Ive been told the couch is on the way to the warehouse, parts are actually backordered or itll be ready in **** days. I now am being told the couch will not be ready until mid March. Im extremely frustrated with the lack of communication and now being told the couch will not be ready 3 months after I was originally told it would be ready.

  Business Response

  Date: 02/26/2023

  We are sorry for the delays in your sectional.  The remaining balance was refunded automatically when the order was updated that the sectional was not in the warehouse.  There is a pending balance still and that will be applied once the sectional arrives.  We realize the delays are frustrating and inconvenient.  We are doing what we can to update our customers on delays once we receive communication from the vendor.  We will have these pieces available in our ***** distribution center soon to arrange for delivery.  (TW)

  Customer Answer

  Date: 03/02/2023

   
  Complaint: 19494481
  
  I am rejecting this response because:
  

  I was originally quoted that the couch would be available by mid December, and now I'm being told mid March.  Extremely frustrated by the 3 month delay and lack of communication.  Are you able to tell where the couch currently is?  I've been told for a month now that it is "in transit to the new warehouse." At this point it feels like the couch is lost in transit.  I would appreciate someone being able to tell me where the couch currently is and a more accurate estimate other than "mid March."

  I also am worried that I was originally able to schedule delivery in January, and when I called to reschedule the date all of a sudden I'm being told the couch is in transit.  Did ********** to reschedule mess up the transit process somehow?

  
  Sincerely,
  
  ***************************

  Business Response

  Date: 03/14/2023

  We are sorry for your experience with receiving your sectional.  We understand how frustrating and inconvenient this is.  We are currently estimating that the last two remaining pieces will be unloaded at our distribution center in ****** and sent to the ****** warehouse for delivery during the last week of March.  This is being monitored closely for updates.  (TW)

  Customer Answer

  Date: 03/24/2023

   
  Complaint: 19494481
  
  I am rejecting this response because:
  

  Id like to keep this request open until next week when Ive been quoted that the couch will be ready for delivery.

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/24/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an upholstered chair from Crate and Barrel somewhere between **** years ago. I purchased it at a store in *******, ** and had it delivered to my home. The base of the swivel/glider has come apart from the chair. The screws seemed to have been stripped. I went to the store and no one can find my purchase record. I called corporate and they cant locate it. I simply want a repair technician to come to my home to fix the base or we can drop it somewhere to be fixed. I have been sent back and forth between corporate and the store location and I am told there is nothing they can do for me without an order number. It is not my fault the order number is not in the system.

  Business Response

  Date: 03/01/2023

  We sincerely apologize for the issues the customer has experienced. We were able to locate the customers' order information, and supplied this to the customer. Due to the age of the order, the order was archived, and our associates were not able to access this information. Sadly due to the age of the order, the chair is no longer eligible for service. We have reached out to the customer regarding this matter, and supplied them with the order information for their records. (AW)

• Initial Complaint

  Date:02/20/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 14th I made a purchase with CB2 , a crate and barrel company for a nightstand . Order #*********, it was delivered on Feb 1st. After they dropped it off I reached out to Cb2 to return because it was not as expected , too big and the qualify was not up to par especially for the price . Like me mentioned again . I reached back out the same day to get this returned ! They said their system has not updated that it was delivered to me so they would have to get back to me . Someone does and I rescheduled a pick up on the 15th. I then get a refund of *****. This nightstand was over 400 dollars. I reached out and they said thats all I am getting back because there was stains on the nightstand . I literally did not touch the nightstand from where they have left it waiting for it to get picked up. There also definitely was no stains and if there were , it came like that . Also, if there was any issues why was I not reached out to ? Why did I have to reach out to find out there was any sort of issue with the return. This is not acceptable and I will not accept 33 dollars for a nightstand that I paid over 400 dollars for! I buy lots of gift cards for friends and family , had I know this was the kind of service you guys provide , I would have went elsewhere. I want this resolved and I want a full refund for my return . This is not okay. I am attaching a photo of the nightstand before it was picked up

  Business Response

  Date: 02/26/2023

  I have looked into the matter of the refund and have informed our financial team the that the full refund did not process correctly.  The order does show that we were to be refunding the amount paid for the nightstand.  It can take 24 to 48 hours to have this resolved.  Customer has been updated. (TW)

  Customer Answer

  Date: 03/03/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/18/2023

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over several months in 2022, I ordered tens of thousands of dollars of furniture from Crate & Barrel. Most of the pieces did not come on time (meaning, the pieces were advertised in the system as arriving in X months, but nearly every piece was late). I contacted the *** via letter. I called customer service. I dealt with the designer in the store. I called the manager in the store. Nearly a year later, we are still missing one piece of a couch that was deemed "lost" but no one called us to tell us until I called the store manager again. Last week, already in February 2023, I called the store manager again in ******* mall. He had already promised to take care of a credit for two chairs that we no longer wanted (after waiting 6 months) and a missing piece of a couch. He said, "Oh right, I'll do that right now." A few weeks later, nothing has happened. I see no transactions on my credit cards. Per usual, nothing has been done. He had promised last time to "close out this account" if I had agreed not to as for any discounts or credits as it was "better for the store" if we just finished everything now. It's almost March 2023 and we are still in the same place. I have so little faith in this company and will never order with them again. They have a terrible communication system. No accountability. No follow-through. I feel like they bait and switch people to buy furniture that will be available on a certain date, when they probably know it will be late. Then when you ask them about it, they say, all delivery times are "estimates." I think that's false advertising and misleading customers. I have never had such a negative experience with a company in all of my history of buying things.

  Business Response

  Date: 02/27/2023

  Crate and Barrel contacted customer 2/27 with apologies for entire experience with order. Offered to delivery the custom chairs that were ordered or cancel them like requested.  The customer wanted them canceled so we took care of that today for the customer. We offered *************************** shop card to customer that we are applying to the order as an additional gesture and will partner with customer until last item is delivered to customer.-KM

  Customer Answer

  Date: 02/28/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:02/18/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Very disappointed with our experience ordering furniture from Crate & Barrel. Ordered the **** bed in October which was listed as "in stock" but took over 2 months to deliver. When it was finally delivered, it came with a missing part. We would not have known a part was missing had we not enquired, as the delivery men tried to hide it. We were then told it would take an extra month to deliver the missing part (we received it sooner - after ~2 weeks - but it still took nearly 3 months for an "in stock" item to be delivered). We are now waiting on a custom Gather chair. After getting different information on our delivery each time we were contacted by Crate (some stating it was ready for at-home delivery, others saying we had to come pick it up - which was never an option - the chair is far too big to fit in a car), we still haven't received it. Crate tried to tell us that we needed to get a 3rd party to pick up the chair from their store - essentially paying extra for their mistake. After we objected to this, they corrected it; however, it's been over two weeks and still no follow up.They said the chair was being picked up by their delivery partner and that they would contact us to schedule a delivery. However, we have not received any calls. Crate's "schedule your delivery/your furniture is out for delivery" emails were misleading as they were canceled in the past, so without speaking to an actual delivery rep we don't know if we'll just end up going in circles again. We were already considering not taking delivery due to how frustrating this whole experience has been. There are vendors outside of Crate offering a much better customer experience. We would cancel outright just to be done with it, but Crate's policy of a 50% restocking fee is outrageous and we feel we were ripped off through this whole experience. Hoping someone can make this right asap.

  Business Response

  Date: 02/27/2023

  Crate and Barrel reached out to customer 2/27 with apologies for frustrations with order. Shared that we can deliver the chair as soon as this weekend (3/4, 3/5). Offered to discuss compensation and partner with customer until delivery completed to their satisfaction. Waiting to hear back.-KM

• Initial Complaint

  Date:02/16/2023

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered an ottoman from Crate and Barrel to match a couch I had previously purchased from them a few months prior. After several months of waiting, the ottoman was delivered, but the two pieces do not match. When I called to return the item, I was told that I cannot because the item is "custom" and that I should have known to give a "dye code" to match the color code of the couch when ordering the ottoman. There is no where on the website that says anything about this, and Crate and Barrel refuses to return or exchange the ottoman. So I am now stuck with an $1100 ottoman that doesn't match.

  Business Response

  Date: 02/26/2023

  We understand how this situation can be upsetting with the pieces not matching.  There could be a number of reasons besides ***********.  We do not have the original order to see when that piece was purchased.  Over time, the coloring does tend to fade especially if exposed to sunlight on a daily basis.  We have requested photos of the ottoman with the previous purchased piece so we can see the difference in coloring as well as the order number for the previous order.  Custom pieces are created specially for each customer and does have a policy of no returns, refunds, or cancelations.  In order for the customer to make the purchase online, there are three times that a warning box pops up to inform the customer of the policy on custom pieces.  This box needs to be accepted each time prior to purchase or the purchase will not process.  (TW)

• Initial Complaint

  Date:02/15/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a few desks and bookcases online (CB2) through my designer (order number: *********). My order was initially delivered last November, but with two issues:1) one bookcase was missing 2) another bookcase was damaged 2) requires a replacement, which has always been targeted to deliver in April or May.1) has a more complex (or ridiculous) history, which is what I am complaining about.Since November, CB has tried to deliver it to me at least 3 times. Every time, the "system" thinks it has the item and goes ahead and schedules it, only for me to get a call from the delivery company one day before and told that the warehouse does not have the item. When I call back, it's always a different person I talk to, and she normally just tells me that they have the item ready to ship, and have it scheduled again (then cancelled again).At least twice, when I called back and complained, the customer rep would tell me that she would get confirmation from the warehouse that they did have the item and notify me, but never followed up to the end, and I had to go back to the endless cycle of calling support -> get scheduled -> get cancelled. One agent would tell me she would leave me her email and be my contact for this issue, whom I never heard back from.The status of this item has been changing continuously. Most of the time it was "preparing to deliver" and ready to schedule (but they didn't have the item), but most recently it's "order placed" and coming in March. I don't know what this means. If CB found out what was happening with my item and fixed it, I need someone to explain it to me and assure me that this time it's different, or I'd have no faith in continuing this endless cycle. Every time I have to arrange to work with the delivery schedule and actually go and wait for it (we haven't even moved into the house yet).

  Business Response

  Date: 02/26/2023

  I have looked into the order in question.  I see that several pieces are available to complete delivery for the customer.  I have emailed the customer letting them know that I would be happy to have these delivered now and make sure that they are actually in the warehouse for delivery.  The remaining pieces that are delayed, I would watch and get them scheduled as soon as they come in. (TW)

• Initial Complaint

  Date:02/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An order from CB2 which is owned by crate&barrel.Transaction date: Dec 06 2021.Total amount: $2208.19cad Paid: $1489.89cad Order number: ********* Account email: **************** Ship to: Ship **** (******************* is my girlfriend and we are as the same household.)The initial estimated delivery date is Feb 2022. The delivery date has been pushed off several time endlessly. Also, we have contacted with CB2 customer service many times and no solution from them. The proof are attached. The new delivery time is early March 2023.It is ridiculous for pushing off delivery time of a bed for 1 year and no sign of end. During last 1 year, my girlfriend and I have got lower back and shoulder pain for sleeping only on a mattress without a bed, which is uncomfortable and very low for us to sleep. I can show the proof of our treatment for the last year. Endless push-off delivery date and no positive solutions make us super disappointed. We are not going to have conversation with CB2 again. It wastes a lot of our time to contact them back and forth, even prepare this claim.What we request is that:1. Deliver what we ordered before mid of April ******. Refund all payment and no other payment required upon delivery.3. If the order is not delivered by requested date(15/April/2023), CB2 compensates $240cad per week for our treatment until the order is delivered.

  Business Response

  Date: 02/26/2023

  I have adjusted the customers order for the delays and refunded part of the remaining balance.  I have also booked a delivery spot to have a date prior to the requested April 15th time frame given by customer.  I will be watching the order to schedule the remaining part of the bed as well.  I have updated the customer on this. (TW)

  Customer Answer

  Date: 03/01/2023

   
  Complaint: 19392171
  
  I am rejecting this response because:

  CB2 only provides a delivery date, which is the same way they fooled us for whole last year. We have received several delivery date from CB2 during last year and they provied the same solution after got reached out by BBB. Please see the email screenshots between CB2 and us. (Please note ******************* is my girl friend and we are at the same household.) They still can not gurantee the delivery on time and refuse to provide the solution if the order is not delivered on the date they provided. 

  Also, what we require from CB2 that mentioned in previous complaint are not accepted by CB2. The free shipping was guranteed by them before we sent the complaint via BBB. After reached out by BBB, they only provided 15% off on remaining payment balance which is not even on the full payment. so what about the payment that we have already paid? We have paid $1489.89 1+year ago and now they only give us 15% off on remaining amount $718.30, which is not acceptable and far away from what we asked for.
  

  so, from my understanding is that they can pushed off the delivery date 100+ times indefinitely, and perhaps the item is delivered in 10 years, and we only get 15% off on $718.30. I am wondering can we buy the same item by using the same amount money at that time? 

  To conclude up, we are rejecting because: they did nothing(15% off on $718.30 is nothing compared to our body pain caused by sleeping on the floor) after got our complaint and can not gurantee the delivery date and can not gurantee a solution if it is pushed off again.

   

  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/02/2023

  We have reached out to the customer giving detailed information regarding the additional compensation applied to the total of amount of the order, not the remaining balance.  They have been informed that we can discuss further compensation once we can successfully deliver their item to them.  We also have a dedicated person watching the order and providing updates to the customer about the status on their item.  CB2 remains cooperative in getting this resolved for the customer.  (TW)

  Customer Answer

  Date: 03/13/2023

   
  Complaint: 19392171
  
  I am rejecting this response because:
  

  I dont understand why the further compensation will be discussed after delivery. What we need is just a "gurantee" and the solution if it is delayed again. My friend had a similar case with CB2 before, and CB2 just fulfilled a compensation of 10% off for next purchase with CB2. I dont think we will have a next purchase with CB2 anymore.

  Last update of delivery time was late March on their website. But the delivery time hold for us from their customer service email is April 8. I dont know if the item could be delivered on April 8.

   

  To conclude:

  1. We wont accept business response until we get the satisfied solutions that if the item is delayed again after April 8 2023.

  2. We will accept business response if the item is delivered on April 8 2023 and with satisfied further compensation after on time delivery.

   

  
  Sincerely,
  
  *********************

  Business Response

  Date: 03/17/2023

  Thank you for your reply.  Each order is viewed independently.  Any more compensation taken into consideration is based solely on the order at hand, not other orders placed by the customer or other customers.  Compensation as already been applied into the order in question at this time.  No further compensation can be provided until the order is successfully delivered.  We have offered to refund the order completely should the customer wish to cancel the order.  We have also offered to help choose another piece that will be available.  We understand the frustration and inconvenience the delays are causing.  We have offered solutions that have been refused.  We remain committed to a successful resolution.  All time frame are always estimates as many factors can cause the delays. (TW)

• Initial Complaint

  Date:02/11/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello, I am emailing to follow up regarding my issue with ********* , my order was supposed to arrive this coming week, but it still hasn't arrived yet. They told me that I would get a refund, only to be denied when they told me that it was my door, and my door is brown. They then told me that they would issue a refund when I gave them a police report, only for me to not get it because I didn't give a pdf, even though it was an official report from the police. Please help me regarding my issue. I also have told them that I gave them an actual report, only for them to want a pdf which they don't really make.I have attached the correspondence and the report below.

  Business Response

  Date: 02/18/2023

  We apologize for the inconvenience this customer has encountered.  According to the system notes, two packages were shipped out for this order and delivered to the address by two different carriers on different days.  There are pictures of the packages in front of a door. We have suggested the customer to dispute the charges with their bank  since the customer did not receive the packages. Again, we apologize for the inconvenience. 

  Customer Answer

  Date: 02/21/2023

   
  Complaint: 19387626
  
  I am rejecting this response because: I still have not received a refund for the issue with my order. I actually received my merchandise very late last night and it was heavily damaged. I am being forced to pay for the terrible way that ***** handled the merchandise. I am going to send back the merchandise now using the returns system that they have set up and I will update you if they refuse the refund. Once it is sent back to them. 
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 02/22/2023

  Thank you for the update that you did receive the packages and we are sorry if items arrived damage.  Once the item/items are returned to our warehouse,  a credit will be issued for item/items that were returned. 

  Customer Answer

  Date: 02/23/2023

   
  Complaint: 19387626
  
  I am rejecting this response because: I am going to wait until I receive the refund. Until then, the matter is not resolved. Thank you and have a nice day. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:02/10/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 2, 2022 I purchased a couch from Crate and Barrel in store. I chose the Gather Deep Sofa in ********** color and 88" long. I worked with a sales manager who helped process the payments and place the order. I also paid a delivery fee to a third party company which Crate and Barrel works with. A week later the delivery people brought the couch up into my apartment and once they unwrapped it, I was upset to find that Crate and Barrel delivered to me a faulty couch. They delivered a sofa with only one arm on the left side and a missing arm on the other side. I called many times to try and resolve the issue. They sent a replacement but could not get it into my apartment. They then tried another time but brought the wrong couch again-this time the 100" + couch. They tried one last time with the regular couch (not deep) and still couldn't get it in. I am now stuck with the faulty couch with one arm and it has now been 6 months. I paid a lot of money for this couch and am very displeased with Crate and Barrel for not helping me properly with this issue.

  Business Response

  Date: 02/17/2023

  Crate and Barrel has been working with customer since August 2022 concerning this order.  The piece that the customer would like to have delivered will not fit into customer's building/home.  Customer has been advised of this but is not satisfied.  Delivery will not be able to damage building or home in order to get the furniture delivered.  We need for the customer to work with their designer to select a piece of furniture that will fit all paths leading into the customer's home.  Fit and measurements are the customer's responsibility.  ********************** has tried various times to make this work but unfortunately the piece will not fit.  On 2/7/2023, the designer who placed the order was contacted and designer stated they would partner back up with the customer, as well as the store in NY to make a new selection. -KM

  Customer Answer

  Date: 02/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************