Complaints

This profile includes complaints for Crate & Barrel's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Crate & Barrel

  1250 Techny Rd Northbrook, IL 60062-5419

• 

  Crate & Barrel

  4999 Old Orchard Ctr Skokie, IL 60077-1450

• 

  Crate & Barrel

  4006 Westheimer Houston, TX 77027

• 

  Crate & Barrel

  460 Wildwood Ave Woburn, MA 01801

• 

  Crate & Barrel

  199 Boylston St Chestnut Hill, MA 02467

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a piece Outline Storage Entryway Cabinet from the *********** of the hardware pieces on the inside was broken and they ran out of hardware. They said to call Crate and Barrel customer service and they would be able to help. I called and even offered to buy the specific hardware and they said they couldnt help me. Meanwhile this piece has had multiple complaints on their website and theyve helped everyone else. I went to write a review on my experience and they moderated it so I couldnt give the feedback about the broken hardware or my experience. This is terrible customer service to help some people but not others, all for a little piece of hardware. I wasnt asking for a replacement on the entire cabinet itself.

  Business Response

  Date: 04/05/2023

  We are sorry that the cabinet purchased at our outlet is not able to be serviced for parts.  The outlets clearly mark items as FINAL SALE, as well as inform you at check out, a sign at the door upon entering, and printed on the receipt.  When furniture is purchased at the outlets, it is sold as is. (TW)

  Customer Answer

  Date: 04/11/2023

   
  Complaint: 19883695
  
  I am rejecting this response because:

  They are still not able to resolve it yet and I cant make a decision to accept it yet. 

  
  Sincerely,
  
  *************************

  Business Response

  Date: 04/12/2023

  We are sorry that there is no resolution to this situation.  We have explained the policy of purchases from outlets.  A manager did attempt to get information on the type of pin needed for the unit as well as check on inventory for the hardware.  We do not have any hardware to send out even though this is against the policy of outlet purchases.  No information has been located for the type of the pin.  It has been suggested to take one of the pins they do have in their possession to a local hardware store for assistance.  The team at the hardware store can assist with options to use in place of the pin missing.  (TW)

• Initial Complaint

  Date:04/01/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 16, 2023 I ordered a couch (order number: *********) with a backorder date of early April. Each week the backorder date keeps getting pushed back (mid April, late April, early May). Its frustrating because it seems there is no accurate backorder date. Had I known it would keep getting pushed back I would have purchased different furniture. I am now concerned the furniture will continue to be delayed. Without knowing the true timeframe for this product Im not sure if I should cancel the order or just wait it out in hopes that itll soon be available.

  Business Response

  Date: 04/05/2023

  We have been in contact with the customer by phone and discussed the nature of the delay on her order.  We have offered to cancel the order if she would like, or to watch the order closely and follow up with appropriate compensation after a successful delivery of the order.  (ED) 

  Customer Answer

  Date: 04/10/2023

   
  Complaint: 19883591
  
  I am rejecting this response at this time. I appreciate the phone call I received from the business and at this time I have not asked to cancel my order. I would like to note that part of the order shows it is ready to be picked up as of April 6th. However, upon reaching out to the warehouse to ensure I can pick up those pieces, they stated those pieces are not in fact ready to be picked up yet. They (the warehouse) stated I should be receiving a call later that day (April 6) to schedule a pickup window. As of right now the online portal with my order summary still says some pieces are ready to be picked up while the rest remains on backorder. However, I still have not received a call from the warehouse to let me know I can pick up certain pieces of the couch.  I did already send an email (just this morning) to the representative I spoke with on the phone but wanted to document it here as well. 

  
  Sincerely,
  
  *********************************

  Business Response

  Date: 04/13/2023

  We have responded to this rejection by phone and email with the customer.  The items in question are available for pickup at the local warehouse, and the customer is aware of the pickup hours.  She has until Saturday, April 15 to pickup the furniture, and if she is unable to make the pickup in this time frame, we will be happy to assist her in rescheduling.  (ED) 

   

  Customer Answer

  Date: 04/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:03/31/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased a piece of furniture from Crate & Barrel on January 8th, 2023 for $2,108.82 via online store, order number: *********. At the time of purchase I was told I would receive a phone call to set up a delivery date in 2 weeks from purchase date, which I never received. After contacting Crate & Barrel regarding setting up the delivery date they refunded the shipping fee of $356.14 and promised a follow up phone call to schedule delivery which also never occurred. Due to Crate & Barrel not being able to supply me with the furniture I had purchased, on March 20th, I cancelled my order and requested a full refund. At that time I was told I would receive the refund in 3-5 business days. I had not yet received the refund by March 26th and emailed the Crate & Barrel and was told I would receive it in another 3-5 business days. I am still waiting for my refund.

  Business Response

  Date: 04/05/2023

  We apologize for the delay in processing the cancellation and refund in full. The remaining refund was processed today and should post to the customers account in the next 3-5 business days. As an apology a gratis card was issued to the customer on 4/2/2023. 

• Initial Complaint

  Date:03/30/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi to whom it may concern,Usually I am a very understanding person, but this time is the first time ever I am so furious with the customer service, rewards program and the overall support ofCB2. nearly to none customer support in everything else except for the times that we are paying.We purchased the new home in August of 2022 and are under going renovations. We lovedCB2furniture, the style and design is just what we wanted. Also, at that time when we are in the store in SOHO, we were told that opening theCB2credit card will get reward points to redeem for gift cards which later on we can redeemed in store. We ended up purchased 15k of the furnitures withCB2in the upper east side instead of SOHO. The problem being with theCB2s credit card system or or employees lack of training with the rewards program maybe. we were in the store 7:30pm and checking out for one furniture with the newly openCB2credit card. Took 2 staff and one manager and 1 hour to figure out how to use the credit card and the program. The manager was not very happy with us because we held everyone from leaving at 8pm. I think it is understandable that no one wants to stay overtime, but not our fault that no one knows how to use the system. That leaves a bad taste in my mouth, so we decided to go to another location.Uppereast side location was great, the employee ***** that worked with us was very friendly. We ordered the furnitureswith her and was very happy with her. Had some issues with the system at the time of the purchase but were dealt with by *****. Were happy with her all the way. She was very knowledgeable about dealing with these issues. When she was no longer with the upper east side location, that is where all the things went down. Like I mentioned earlier, since we purchased withCB2credit cards we got points that we can redeem to buy furniture, since we brought the major item before, we are looking into buying some vase, and sconce and small items to decorate the home. Before we can call to make the order about something that we wanted to order, now when we phoned the store, it is either no one answer or someone answer and said will get back to us shortly which never did. And if we call a few times, someone finally be able to get on the line, we learned that ***** no longer with the company. If we asked a few more question, staff got irritated and said they can find someone who can answer and the phone went on hold again.So we decided to drop by to upper-east side store on the weekends to talk to sales rep in person so we can use the rewards since phone service inCB2doesnt make you feel good as a customer. Staff are friendly in store, We went and redeem the $140 credit given by theCB2credit card. We selected 2 items which comes out to be $147.79. Staff, and yet again, do not know how to use the reward program. And charge full amount of $147.79. We got the supervisor involve in charging the purchase with the gift reward that we carry for theCB2card. Supervisor told us that they cancelled the transaction that charge us the full amount, and charge the $7.79 instead. Which everything goes well that day.Until recently I saw the card was being charged both transactions. I first tried to contact the synchrony bank, which is the company for theCB2card. ********************* said they cannot do anything about it, we have to contact the store that does the transactions. **************** also questioned whether we are trying to scam or not, asked us to promise that everything is the truth. We actually have the physical receipt provided by the supervisor that does the transaction with the reward points, but they cannot do anything about it. They said we can look for the store and do a dispute. So we did, once we dispute, nothing happened until we saw theres an email sent to us. I faxed and mail with tracking number to the ** Box and fax number given by the bank at the same time. Theres no response whether or it was received or not since its a one way closed door communication. We called customer service to check in whether it was accepted, customer support does not have access to these information. The only thing they can tell us is to wait within 60 days for a result. Or to check in with the store to speed up the process.I decided to give it one last try and call the store. Staff took the call after 30 mins of calling, and ask about the order number, which we gave them the order number. And they said that its fully charged on the card and nothing is wrong with it. Yet I have the receipt from the store. And under the bank app,that it was charged 2 times. one with the credit given and one without. Staff told me that is real receipt and they cannot do anything about it. Had to wait for credit card company.After the call, someone in the store contact us in regards to the issue, now, the store admitted that we were double charged, but since we filed a dispute on the card becauseno one wants to provide solution then, we need to call in and have the dispute dropped before they can do anything to fix the mistake that they make. meanwhile, my order will be in an indefinitehold for now, can't cancel, refund or exchange. That is not right!I am very silly, going in circle over something small. Yet it was the whole service experience that made me put in the extra mile and decided to write about it. I felt like I got played. We loved theCB2furniture still, but being offered to get the credit card with the rewards program turned the whole experience into a nightmare. HopefullyCB2can make some changes towards CS and the program being offered to the customers. Its really not a very pleasant experience.

  Business Response

  Date: 04/06/2023

  We apologize for the poor store experience and for the problem with the refund. As the customer filed a dispute with their credit card company, the money was refunded to the customer by their bank. We are unable to provide any refunds until the dispute has been dropped by the customer or reaches its natural conclusion from the bank which can be up to 90 days. 
  
  
  

• Initial Complaint

  Date:03/28/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Crate & Barrel uses really shady delivery companies. Their agent, Direct Impact Logistics damaged my floors by dragging furniture across the floor. The delivery company they used tried to cover it up! they would email one thing trying to say the claim was denied BEFORE I even put in a claim and over the phone said oh we are looking at lawn damage - which no one ever complained of! They did this to try to document that some moving company did the damage instead except I had no moving company there and I have cameras showing that only they delivered that day! Now they ignore my emails since they see that their driver caused the damage to my home and they do not want to pay the high estimates. They even had their own contractor come to see if he could repair it but the damage is so extensive it cannot be repaired! This is so horrible and caused me and my family such anguish. My brand new build is now destroyed by them and they do not want to come out of pocket and the fact they covered it up shows they did this before.

  Business Response

  Date: 04/10/2023

  ****************** brought this matter to the attention of our executive customer service office. That office has reached out directly to the property claims manager for the US regarding this matter. The property claims manager is currently working on the situation, and has recently communicated with the customer. The claim is currently still under review at this time. TP

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I will start off by saying I selected the first Crate and Barrel address on file (the issue I have is an online order so I couldnt pick a specific address). On Nov 4, 2022 I purchased the Pacific Sectional and it didnt arrive till Feb 21,2023. When I purchased the couch I understood my order was considered custom because I didnt go with the one fabric they had in stock. So automatically this made my item non refundable. However; come end of January when I would check the order status of my couch and continue to see they had yet to take the other half of my deposit and that my couch didnt even have an estimated delivery date I realized it wasnt even made and I began contacting the company to try to cancel my order because I really needed a couch. They wouldnt agree to it and somehow within that week they were magically able to give me a delivery date. ***** arrives and I immediately notice that the legs are not the color I ordered. I ordered bleached rubber wood and got the natural color. And one of the cushions is faulty because its lined and the others arent. The couch is hard as a rock and horrible but thats beside the point. I paid over 5k for this (including delivery/ tax etc) and think its completely ridiculous that on top of everything they got the legs wrong & and the cushions are faulty. I know they did not have this couch made when I tried to get my deposit back. Extremely disappointed and need a cushion sent to me ASAP that matches the others and would like some money back for the legs being the wrong color!

  Business Response

  Date: 03/28/2023

  We are sorry to hear that you are having this experience with both your online order and your Pacific sectional.  Arrival dates are always estimates as there are many factors that can cause delays. A 50% deposit on the merchandise, the tax, and delivery fees are charged at the time of order to send the order to the vendor.  The remaining balance is not applied until the piece has arrived into our warehouse.  The piece would have been in transit at the time you contacted us.  We will be happy to assist in remaking the defective cushion for you and look into compensation upon the successful resolution.  (TW)

• Initial Complaint

  Date:03/26/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a 3pc Oceanside Sectional with custom fabric from the Northbrook C&B store on March 23, 2022. Order #***********. The delivery *** was July 2022 and $2200+ was taken by C&B as a deposit for the oder. Since this time the delivery date moved to late Oct 2022, early Dec 2022, early Jan 2023 and late Jan 2023, always blaming global supply chain issues as the cause for the delay. We were notified of these delivery changes via an automated email. Additionally on Sept 24, 2022 we received an automated email "just checking in" to inform us our custom order "is still on track" with a Jan 2023 delivery.On Jan 30, 2023 I reached out to the sales associate who sold us the furniture for a delivery update and was told the *** was now pushed to late March 2023 ... a full year since I originally placed the order and C&B accepted $2200+ for furniture that clearly wasn't yet manufactured or delivered!Since this time I have been in communication with the Northbrook furniture manager and store manager. Most recently a Feb 17, *********************************************************************************************** late March 2023 because she had spoken with the manufacturer. On March 23, 2023 (the one year anniversary of my original order date), I reached out to the Northbrook store manager again for a delivery update. The Northbrook store manager nor furniture manager were working that day so I spoke with another associate who told me 2 of the 3 sectional pieces were in the warehouse but the 3rd piece had now been pushed to late April 2023 ***!! I requested the Northbrook store manager call me and until this moment (2 days later) have not received a call.This morning I received an automated email from C&B stating the late April *** for the 3rd sectional piece AND inaccurately documenting it's original order date as January 13, 2023 when it was actually March 23, 2022!C&B's business practices are deceptive and customer service is non-existent.

  Business Response

  Date: 03/28/2023

  We are sorry for the experience you are having with your order for the ********* and our store.  We have reached out to you via email and will looking into the delays and updating you.  You have been given a direct contact person who will be working with you on this order for your *********. (TW)

  Customer Answer

  Date: 03/29/2023

   
  Complaint: 19854366
  
  I am rejecting this response because there is no resolution to my complaint. I was contacted separately via email by C&B customer service yesterday stating they are looking into my issue ... however, no update was provided as to why my order has been delayed for over a year ... why throughout this entire experience, C&B continued to hold $2200+ of my deposit knowing they were not delivering my furniture by the July 22, October 22, December 22, January,23 March23 and now April 23 dates indicated on their delivery automated emails ... why no one ever took the initiative to reach out to me with updated delivery information ... and most importantly when will my order be delivered.

  A call to the C&B head of merchandising, product sourcing manager or directly to the furniture manufacturer should quickly provide these answers.

  
  *****************

  Business Response

  Date: 03/31/2023

  We have reached out to the customer more than once.  There has been continued communication to respond to their questions and concerns.  It has been explained to the customer that due to delays, we made the decision to change the vendor producing the ********* collection.  The customers order was updated in January 2023 to reflect the order to the new vendor.  There was an email sent out to the customer at that time.  We are sorry this email was missed.  As is the policy, a deposit is taken to put the furniture pieces into production.  This is common practice among furniture companies.  It protects both the purchaser and company.  All of the customers pieces are produced by the new vendor using the new production codes, so each piece comes from the same dye lot.  The final piece is waiting to be unloaded from the trailers sent to the warehouse. (TW)

  Customer Answer

  Date: 04/04/2023

   
  Complaint: 19854366
  
  I am rejecting this response because C&B has not yet delivered my 3pc sectional as originally ordered over ONE YEAR ago. In their world of acceptable customer service the reason for the delay is that the 3rd piece of my 3 pc grouping is sitting on a trailer at their warehouse waiting to be unloaded ..... but that trailer is not scheduled to be unloaded until ONE MONTH after the first two pieces were received at their warehouse  ... ! 

  Additionally I am waiting for confirmation from C&B that the dimensions of my 3 pc sectional were made to the dimensions I originally ordered. Most notably the 3rd missing piece is currently offered on the C&B website with dramatically smaller dimensions than my original order.

  Finally, I refute the statement made by C&B that they sent me an email in January 2023 reflecting the new order by the new vendor with a new delivery date and that I somehow missed this email. I'm confident this email was never sent as I did not receive it .. nor is it anywhere in my spam file. What actually occurred is that end January I contacted the Northbrook store and was verbally told of the updated March delivery date for my 3 pieces ... I then reached out to the Northbrook store again in late March to follow up ... it was at this time that I was verbally told one of my 3 pieces was pushed to a late April delivery. During my February verbal communications with the Northbrook store manager I informed her  I never received any written documentation from C&B updating my delivery to end March. It was only after reaching out to the Northbrook store on 3/23 that I received an automated email from C&B on 3/25 notifying me the delivery of the 3rd piece was pushed to end April.

  This experience has given me no confidence in any information I verbally receive from C&B.

  
  Sincerely,
  
  *****************

• Initial Complaint

  Date:03/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have spent lots of money purchasing, what I believe to be, high quality household items from Crate & Barrel over the years. Among many other things, I bought two expensive Black ****** Desk Chairs ($500+/chair = $1000) and the base and wheels have been issues/problems for over three years. The wheels are cheap plastic and continually need replaced and now the female-end where the wheels s**** into the base are completely stripped. Any and all options to replace the cheap plastic wheels is now not an option. Outside of the base and wheels, this is a high quality leather chair with a solid metal frame and arm rests. This is a great chair, which ai love, but I feel completely disgusted that I basically spent over $1000 for the desk chairs and now I have to throw them away. This is not the type of product I would expect to get from Crate & Barrel and I feel compelled to complain because of the frustration I have had in dealing with them since this purchase. Im not a complaint type person but this is unacceptable and it makes me want to never spend another dollar in their store.

  Business Response

  Date: 03/21/2023

  We are sorry to hear about the issues with the ****** desk chairs.  The original order was located and it appears that one chair has already been refunded with one chair still showing in the order.  The amount paid is different than the amount mentioned by customer.  We are happy to assist the customer is a resolution.  We have reached out to the customer to assist in resolving this matter. (TW)

• Initial Complaint

  Date:03/20/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a Dunewood Table and matching bench on 02/20/23. It was stated that I would receive it in March, which is true. I was able to schedule an appointment for delivery for March 21, 2023. In preparation to receive the delivery, I have requested the day off from work. Just received a call on March 20th that the delivery date cannot be executed due to shipping delays on their end. Weve rescheduled for another time. Im beyond frustrated that I had to call off work and utilize my PTO for nothing and had to call another resource in to cover for me and my projects. Receiving a call from Crate and Barrel literally a day before an expected delivery date is unacceptable.

  Business Response

  Date: 03/21/2023

  We sincerely apologize for the delay on the customer's order, as we know how frustrating these delays can be. Sadly the merchandise did not arrive in time to the local delivery warehouse from the reserve warehouse in time for their original scheduled delivery due to shipping delays, and we have rescheduled the delivery for later this week. We reached out to the customer regarding this matter, and as a gesture of apology we have refunded the cost of delivery to the customer. (AW)  

• Initial Complaint

  Date:03/15/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 3 items on 9/8/22 totaling $3266.16. One item was bit back ordered, one was to be delivered in December 2022 and the other in November 2022. It is now mid March, and I have yet to receive my items. Im starting to worry that I will never receive them and it will be too late to get my money back. **************** hasnt been much help

  Business Response

  Date: 03/16/2023

  We apologize for the delay on the customer's order, as we know how frustrating these delays can be. These delays are due to raw material and production delays due to global supply chain issues. We have reached out to the customer regarding this matter and are working to get them the most up to date information regarding the anticipated arrival of their order. The customer's delivery fee has previously been waived as a customer service gesture for the delays. We are also more than happy to discuss further compensation following the successful delivery of the merchandise as an apology for all the delays and frustrations which the customer has experienced. (AW)