Complaints

This profile includes complaints for Endurance Warranty Services, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Endurance Warranty Services, L.L.C. has 14 locations, listed below.

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• 

  Endurance Warranty Services, L.L.C.

  400 Skokie Blvd Northbrook, IL 60062-2816

  
• 

  Endurance Automotive Services Department

  6400 Pinecrest Dr Ste 400 Plano, TX 75024-2963

• 

  Endurance Automotive Services Department

  6860 Dallas Pkwy Ste 200 Plano, TX 75024-4242

• 

  Endurance Automotive Services Department

  6400 Pine Crest Dr Ste 400 Plano, TX 75024-2959

• 

  Endurance Automotive Services Department

  6400 Pinecrest Drive, Suite 400 Plano, TX 75024

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/28/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have requested that this company refrain from soliciting me for auto warranty coverage. I have an old vehicle that has ******* miles and I am not going to pay for any warranty. I have called then and emailed them to put me on a do not contact list yet thet persist in harrassing me. I want them to stop contacting me ever again via any mail, email, calls or texts. I want them to lose my number and information. If they continue I will seek legal councel for filing harrassment charges.

  

  Business Response

  Date: 07/28/2025

  Please note, Endurance does not make "cold calls" or any outbound sales call unless specifically requested by a consumer via our online portal. Endurance has made no outbound calls to this consumer. Any other solicitation calls that the consumer received were not made by Endurance. 
  Please be advised Endurance vehicle service contracts are offered in over ***** automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions. The consumer received a mailed advertisement for products sold by Endurance.
  We are sorry for the frustration that Endurance's mail piece caused Mr. ****** and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail",  "Do not Call" and "Do Not Email" database to ensure that they do not receive any future direct advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional emails/mail pieces sent during the processing time.

  Customer Answer

  Date: 07/31/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that while i dont find they response to be honest as long as i never hear from them again, this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:07/28/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Filed a claimed with Endurance for our 2017 **** Edge. We had taken our car in for oil change and tire rotation and to have the check engine light checked as it came on the night before our appointment at the **** dealerships service department. Was told by **** that they had contacted Endurance with a suspicion of a problem within the engine. They were told by endurance to contact us and to notify us that they would be sending out a person to inspect the problem.This was done as they stated and claim was denied by Endurance. At time we filed a reconsideration request as per our warranty contract. Since vehicle had been in shop since early part of June and it was now June 23 2025. After multiple attempts to speak with a supervisor about this claim we were able to speak with supervisor ***** on July 16, 2025. He stated that they were unable to cover this claim. When asked to speak with his supervisor was told by him that he would pass this claim to his supervisor and we have not heard another word from Endurance. All the while we have been with our vehicle and Endurance has continued taking our payments for coverage we have not received. This was our first and only claim with this company. Also the customer ********************** is very poor as they hold you on line for apps a hour before speaking with you only to say that the supervisor will return your call and they never do.

  

  Business Response

  Date: 07/31/2025

  Upon receipt of this complaint, an Endurance Specialist contacted the consumer. Endurance and the consumer are currently working towards an appropriate resolution.  

  Best Regards,

  Endurance

  Customer Answer

  Date: 08/01/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Billyz *******

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase warranty from this company since August 2024 for car repairs I very good remember I asked the sales lady I would like to have warranty it would cover everything except wear and tear and she told me that's the one the everything is covered but my ************* $100 but since 3 months ago my car needed some electrical work or components.They didn't cover anything I would like for them to go and bring the recording of my conversation with the sales lady it proof that was exact conversation I had with her which I asked her for full coverage she could have told me my car it's oder mold and I have more than ****** miles not everything is covered but she didn't there for Iwould like refund

  

  Business Response

  Date: 07/30/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer and resolved the situation. We appreciate you bringing this matter to our attention. 
  
  Best regards,

  Endurance
  
  

  
  

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Shoeleh ****** ******

• Initial Complaint

  Date:07/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company contacted me through mail I received this mail and contacted them on Wednesday, July 23rd. They phrase their warranty service in a way that makes it sound like you are already a member and signed up with them.They don't know anything about your vehicle or you. Their phrasing makes it sound like you owe them money and when you call them they will tell you that you owe money to them and that you need to apply their "warranty". They rush through questions to quickly get you to pay for their service. They will argue with you and say that because of the age of your car you NEED (yes they tell you that you NEED their service) to pay. Over the phone, the arguing is persistent and they really won't let up. This is very predatory to certain people especially those who are unaware as their services rarely provide anything of value but what they do is coerce people into purchasing their "service".

  

  Business Response

  Date: 07/23/2025

  Please be advised Endurance vehicle service contracts are offered in over ***** automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions. The consumer received a mailed advertisement for products sold by Endurance.
  We are sorry for the frustration that Endurance's mail piece caused Mr. ***** and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" and "Do Not Call" databases to ensure that they do not receive any future direct mail/call advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Endurance Warranty on my older vehicle. The sales ***resentative mentioned what is covered and what is not covered. I did mention things like my AC being covered and the sales ***resentative did say it was all covered. I asked about all other electronics such as windows, buttons, etc and he said yes. Both of these issues did occur after the 30 days and ***** miles of usage on the vehicle from when I bought the contract and upon taking it to a ****** Dealership, I paid 269 for two diagnostics. When ****** called Endurance, they said we dont cover any of those issues. I was very disappointed and called Endurance to find a solution. They finally put me to a supervisor who was no help at all. He said we dont cover those parts, just specific parts in the contract. I was very upset because I was misled with what the sales *** told me. ****** said, they have called many insurance companies, and the issue is covered. I even turned down CarShield who in fact, cover the same issue. Endurance said we cover more than CarShield, and are cheaper. I asked the supervisor, will the sales ***resentative be held accountable for this misleading information, he simply said no. I asked to get my payments back from the start, and all offices are closed. Simply horrible service and very misleading.

  

  Business Response

  Date: 07/25/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer and reached a mutually beneficial resolution. We appreciate you bringing this matter to our attention.

• Initial Complaint

  Date:07/18/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been receiving multiple letters weekly from Endurance, and have NEVER done any form of business with them. I want NOTHING to do with them, and they will not stop sending these letters. I want to be completely removed from their database effective IMMEDIATELY, WITH NO FURTHER CONTACT. If this does not immediately cease, I will move forward with legal action against them.

  

  Business Response

  Date: 07/21/2025

  Please be advised Endurance vehicle service contracts are offered in over ***** automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions. The consumer received a mailed advertisement for products sold by Endurance.
  We are sorry for the frustration that Endurance's mail piece caused Ms. ****** and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  February 25 2025 was when policy went into effect,i had 0 claims till June 2025 which was denied even though the coverage i added was verified by the agent who wrote the contract at least 3 times during 1 1/2 hour conversation.I talk to many agents and 2 account managers who said they will review the call to verify that the agent forgot to check that box for the coverage she sold me and assured me i had,it was the only way i agreed to the higher premium that i was paying.They will not return any calls or emails after 3 weeks to give me a resolution.I had to call today 7/18/2025 to cancel.I was told because the box was not checked that they will not go back an honor what i was told without redoing my contract and adding additional cost to my ****** and of course then i start the 30 day waiting period,saying i am lying or they never reviewed the phone call.I want my premium back i paid since they lied to me.

  

  Business Response

  Date: 07/25/2025

  Upon receipt of this complaint, an Endurance Manager attempted to contact the consumer to address their concerns. At this time, we are requesting that the consumer reach out to Manager Jasmine at ************. 
  Regards, 
  Endurance Resolutions 

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have two (2) policies with Endurance. One is for my 2017 ******* MKX, the second is for a 2012 Jeep Wrangler that my daughter in college drives. Endurance has not covered anything significant for either vehicle -- including some prospective repairs to the Jeep that, had the parts failed, could have been life threatening. I am exceedingly unhappy with the actuality of the purported coverage as advertised extensively as it definitely does not match with what is promised. While this does not necessarily reach the level of fraud, it is very close to that line.

  

  Business Response

  Date: 07/24/2025

  Thank you for bringing this concern to our attention. A manager from Endurance has reached out to the consumer and a mutual resolution has been reached. We appreciate the consumer for the opportunity to resolve this concern. 

  
  Best Regards, 
  Endurance 

  
  

• Initial Complaint

  Date:07/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Re: *************************** On Wednesday, July 2nd, 2025 at 10:45 am, I called Endurance and requested to Cancel my warranty. I spoke to a customer ********************** representative, ****** *****, who processed my cancellation, and emailed me a Cancellation form to sign and have notarized. (to start the auto warranty there was nothing to sign nor to have notarized, but they immediately started charging my account) ****** ***** advised a prorated refund will be sent, and to return the Notarized cancellation form directly to him by email at ***************************************** On July 3rd, I returned the notarized cancellation form directly to ***********************, and sent a copy to the Endurance cancellation email address listed on the form (************************************************************)On 07/10/25, I called Endurance to check on my refund. Speaking to another representative, I was advised that they have NOT received my Notarized Cancellation Form.Later that day, 07/10/25 I resent the cancellation by Fax to ************.Today 07/17/25 I called Endurance to check on my refund. The representative stated, the cancellation form was received on 07/14/25. A refund can take 4 - 6 weeks to receive, and at this time a refund calculation has not yet been determined, but 07/14/25 is listed as the cancellation date.Speaking with ****** ***** to cancel, I was advised that my warranty is cancelled today, 07/02/25 and I was not able to submit any claims at this point. With this said, my cancellation date should be made effective 07/02/25 as stated by Endurances ***************** a consolation, Im expecting a pro-rated refund effective July 3rd, 2025, the day I requested to cancel the warranty, if not the date of the attached email confirmation of my notarized cancellation forms.

  

  Business Response

  Date: 07/22/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer and reached a mutually beneficial resolution. We appreciate you bringing this matter to our attention.

• Initial Complaint

  Date:07/17/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My car has been at the shop awaiting endurance. A file was filed on May 7, 2025 was not inspected until May 28, 2025. Myself and my mechanic have called to try to get Endurance to go to the next stage but to no avail. Endurance alleges they have tried to contact the shop and has closed the claim. When I went to talk to the mechanic about what Endurance had told me he pulled out the business phone from his shirt pocket and said he had not missed any calls and also has a second line so when he's on the phone, an incoming call can still be made

  

  Business Response

  Date: 07/23/2025

  Following this complaint, an Endurance Specialist confirmed that the consumers account was canceled at their request. A pro-rata refund is currently being processed and estimated to be mailed out next week to the address on file. If the consumer needs further assistance, we kindly ask the consumer to contact Specialist ***** at ************.

  Best regards,

  Endurance