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Business Profile

Fence Contractors

Bob Jaacks Rustic Wood Fencing
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/28/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just got off the phone with Rustic Wood with regards to my gate that is opening by itself. The latch no longer works, and I have to tie it with wire in order for it to stay closed. The fence was installed in April of 2022 for over $7,000 so it is not a year old. I was told that I would have to pay $350 to have the gate repaired. I am a senior citizen and need to get the garbage and snow blower out to the alley. From the beginning it has been a terrible experience. My gate in front was fraying at the bottom and I had to use wood glue to repair it. There are full length splits in many of the posts. Nails were used instead of screws and many of the nails are exposed. The wood is very thin and there are no supporting boards on the 6' area. The gates also use the 1/2" wood as well and are not very sturdy. I'm no expert, but I feel that 1/2" wood should not have been used on the gates. Any help you can give me would be greatly appreciated.Thank you,***************************

    Customer Answer

    Date: 01/20/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

Bob Jaacks Rustic Wood Fencing is BBB Accredited.

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