Business ProfileforWe Mean Clean

On 2/23/23 I hired We Mean Clean to deep clean my house. I have used them before with no concerns. The company sent two women to clean the house at an agreed upon rate of $50/hr/person. I was not present for the cleaning but my childrens caregiver was. The caregiver stated that the cleaning crew spent 4 hours on our second floor, most of the time spent chatting and not cleaning. Additionally she said they took a half an hour break. When I called the company after being alerted by my caregiver, they called the women and told them to finish quickly because I was upset and they left about an hour and a half later. They were there for a total of 6 hours, but the company told me to pay the normal rate of $40/hr for 5 hours (since they took the break) for the service issues for a total of $440. I paid the company through Zelle. When I arrived home after work, I was appalled and disgusted because it was clear that minimal if any cleaning had actually been done. The upstairs that the company said had been deep cleaned was definitely not deep cleaned. There was dog hair and filth on the carpet, there was dust on a lot of the surfaces, the baseboards were still dirty. I reached out to the company letting them know that I did not receive anywhere close to the service I paid for and they made excuses saying the women were rushed. The women were there for 6 hours and I still dont know what they accomplished during that time. I have video footage from my kids bedroom monitors that shows that the women were in each of their rooms for less than 10 minutes. Again when I shared this with the company they again said it was my fault for not understanding what a deep clean meant and that it takes longer than a normal cleaning. When I asked for a refund for the service I didnt receive, they said they already gave me a discount and that a refund isnt possible.