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Business Profile

Pest Control Services

Smithereen Pest Management Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pest Control Services.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/29/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The company reached out to renew my service agreement. I signed a one yr agreement for $600 last yr. It was cost prohibitive for me this yr, so I reached out to cancel by voice message and text message( I have proof of both). Instead they renewed my contract at $600 and sent someone to my home, without my knowledge or consent, and treated my property. I was very happy with their product and service last year; however, ignoring my requests to cancel and not responding to my voicemail or my text message is just flat out shady business practices. Its unfortunate because I would have continued to use their services when I could afford them.

  • Initial Complaint

    Date:04/16/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    i have been w/company since ********************* 2021 i opened up 1 2nd account at another location . in the meantime i had been paying my monthly account via chase as usual however in jan ******************************************************************************************************************************************* fen=b and march an additional letter so i reached out in feb and march about the notice no response to email until i finally called and had rep to secure the email and respond to it . she attend she will look into it and get back and she did ******************* i told her let me get to chase because the money had been deducated from my business checking account in the meantone i i have a service date every 1st wed which was cancelled without notice , call , courtesy nothing the pest control did not happen i reached out to see why and was told due to the overdue balance which infact they had the money its just the moirs was going to all one account and not the other showing a deficient in one and a credit on the other account . I told ******* same lady that was not how you do business u can not interrupt services without a notice not only that the bill i just received i was even billed for April 2024 which did not occur . the customer service lack thereof , the notice there was none , i recachout to management no response , i called manager lwtc no call back , i never was told this even though i hav3e had almost weekly contact w/rep via email

Smithereen Pest Management Services is NOT a BBB Accredited Business.

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