Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Better Business Bureau
®
Powered by data. Driven by trust.
For Businesses
Powered by data. Driven by trust.
Share
Business Profile

Towing Company

Contract Towing

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Contract Towing's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Contract Towing has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 33 total complaints in the last 3 years.
    • 18 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:03/22/2023

      Type:Order Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 4, 2023, I legally parked my ***** CRV in my apartments parking lot, my car is registered to my apartment via Contract Towing with the appropriate tags. On 3/04/2023, I traveled out of state and when I returned on 03/20/2023 I could not find my car in the same spot where I left it. On 3/20/23, I called Contract Towing to inquire if they had my car, they denied it. I called the police who informed me that the car was with Contract Towing. I called Contract Towing a second time, they said that they towed my vehicle on 3/09/23 at 4:03am for taking up too much space," and that they released my car on 3/09/23 to a man named ***********************. They said he picked my car up from Contract Towing with his Drivers License and a key, and that I should go file a police report. Ive never heard that name before and no one else has access to my car. I immediately filed a police report for stolen vehicle and filed a claim with my insurance. Then on 03/21/2023 my insurance called Contract Towing, and after being transferred 3 different times even to the Contract Towings headquarters, they eventually admitted to my insurance that my car was with them. Contract towing illegally towed my car, but made me pay $216 and $540.00 ($45.00 x 12 days) total of $758.50 before I could get my car out of their parking lot. I believe someone else drove my car, because the seat and steering settings were changed, and I could not conveniently drive my car out of their parking lot until I brought the steering down and readjusted the seat to fit my height. The police detective I spoke to stated that Contract Towing stole my car out of my parking lot and made me pay for it. Contract Towing on 3/21/23 denied that someone else stole my car from them and insisted that I could only get my car back after paying. They said conversations I had with their representative were recorded, I have a witness too. I will like to receive a refund and compensation for stealing and driving my car.

    • Initial Complaint

      Date:03/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have lived at my current location for three years where contract towing is our parking management contractor. Ive never had an issue with my annual registration so it stands to reason that I am familiar with the process. I logged online to their website, located my information and clicked renew. I entered all of my credit card info, clicked submit and was given a receipt of the transaction detailing a new expiry in **** as well as a $25 charge. At this point I think Im good but on the 9th I find my vehicle has been towed. I called and they said I should not be able to accomplish this on the website, that instead I need to call to renew which has not been the case in the past. I was not issued a refund for the tow and was made to pay the full amount inspire of the obvious oversight. The subsequent three days following the tow I personally attempted to recover the vehicle, but the impound lot was not staffed. Luckily the storage fees were waived. I had also emailed their ceo to no avail. He ignored three emails on the subject. I have now recovered the vehicle today on the fourth day and paid the full tow fee. Receipt attached for annual registration and tow fee

    Contract Towing is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.