Complaints

This profile includes complaints for Banner Property Management LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Banner Property Management LLC

  40 Shuman Blvd., Suite 240 Naperville, IL 60563

• 

  Banner Property Management LLC

  1000 Applerock Dr O Fallon, MO 63368-3990

• 

  Banner Real Estate Group

  10311 Falls Mill Dr Raleigh, NC 27614-6421

• 

  Banner Real Estate Group

  1920 E Indian School Rd Phoenix, AZ 85016-6023

• 

  The Greenway

  136 Greenway Trl Carol Stream, IL 60188-1623

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/24/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This complaint concerns the recent actions of Statesman Way Apartments regarding my former tenancy and their mishandling of my security deposit and credit reporting.On July 2, 2025, Statesman Way issued a security deposit return letter that misrepresented key facts about my tenancy and payment history. The letter included a balance of $4,735 with no proper itemization of deductions and no explanation for the original amount listed as $6,040. These figures were inflated, unsupported, and appear to be arbitrary.The letter also failed to comply with Wisconsin Administrative Code ATCP ******, which requires landlords to provide an itemized list of deductions from the security deposit within 21 days of the tenant vacating the unit. In my case, the unit was surrendered on August 12, 2023, but this return letter was issued nearly a year laterraising serious concerns about compliance and intent.What is even more troubling is that this amount$4,735was reported to the credit bureaus, harming my credit score and affecting my ability to secure stable housing and employment. This was done without a legal judgment or clear basis for the ******** addition, their legal representative provided false and misleading statements to a government oversight agency during the mediation process, further complicating efforts to resolve the issue amicably.Requested Resolution:Immediate retraction of the $4,735 from all credit bureaus,A corrected deposit return letter with accurate, itemized deductions,Compensation or acknowledgment for the negative credit impact caused by their false reporting.These deceptive and harmful practices have caused unnecessary hardship and must be addressed.

  Business Response

  Date: 07/29/2025

  The balance referenced in the residents complaint is accurate. This matter is currently being addressed by our legal team, who has been in direct communication with the resident regarding the matter. We are committed to handling this situation in accordance with all applicable laws and lease terms.  If further documentation is needed, we are happy to provide it through the appropriate legal channels.

  Customer Answer

  Date: 08/01/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
  
  I am submitting this formal rebuttal in response to the statement issued by Statesman Way regarding my recent complaint.
  Statesman Way claims the reported balance is accurate and that the matter is being handled by their legal team. This is both misleading and factually untrue. At present, there is no active effort by their legal counsel to resolve this matter, and prior communication has consisted solely of incomplete or inaccurate statements issued in response to my ***** complaint.
  Key Contradictions and Misrepresentations:
  I legally vacated the unit on August 12, 2023, and I have dated photographic evidence to support this.
  
  
  In written correspondence, Statesman Ways attorney (Attorney Plum) falsely claimed I moved out on or around August 14, 2023 which is inaccurate, though slightly closer to the truth.
  
  
  However, in the security deposit return letter, the landlord lists a move-out date of September 19, 2023, which is an outright falsehood and directly contradicts their attorneys statement.
  
  
  The move-out statement also references a lump-sum previous balance of $6,040 with no explanation or itemized breakdown.
  
  
  My $500 security deposit was never returned, nor was a legally compliant itemized list of deductions provided within 21 days, in violation of Wis. Admin. Code ATCP 134.06(2).
  
  
  Rent was unlawfully charged after my legal surrender date, in violation of Wis. Stat. ******, and these charges have been reported to credit bureaus, causing material harm to my credit and housing prospects.
  
  
  Due to these ongoing misrepresentations, I have submitted a grievance to the ************************************* (OLR) concerning Statesman Ways attorney. I have also filed a complaint with the ************************************************ (HUD) due to concerns involving potential fair housing violations and retaliatory conduct.
  Requested Resolution:
  To resolve this matter, I am requesting that Statesman Way:
  Immediately correct the inaccurate balance reported to the credit bureaus;
  
  
  Refund the $500 security deposit that was unlawfully withheld;
  
  
  Acknowledge August 12, 2023, as my legal move-out date and update all records accordingly;
  
  
  Cease all collection and credit activity related to the disputed balance until a full legal review is completed and documented.
  
  
  If the business fails to take corrective action, I will continue pursuing all available legal and regulatory avenues to ensure proper redress. I respectfully ask that this letter be added to the public record of my BBB complaint.
  
  
  
  Regards,
  
  ******* ******

• Initial Complaint

  Date:02/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Business Information:************************* ************************************************ Phone: ************** Nature of Dispute:Unauthorized transactions, refusal to remove credit card information, and failure to honor buyout agreement.Details:On January 13th, 2025, I exercised my right to a buyout agreement, paying $2,898.00 to eliminate all further leasing obligations, except for repayment of concessions. However, on February 2nd, 2025, ************** Apartments deducted an additional $1,453.95 from my account without authorization.Furthermore, they are attempting to withhold an additional $515.65, bringing the total amount to $1,969.60. I have disputed these charges, but they refuse to remove my credit card information from their system, preventing me from deleting my payment method.Attempts to Accommodate:Despite my repeated emails and requests, **** Hills Apartments has failed to provide a satisfactory response or resolution. They have acknowledged my concerns but continue to insist that the charges are valid.I believe **** Hills Apartments has engaged in unfair business practices, and I request the BBB's assistance in resolving this matter. I would appreciate it if you could help me obtain a refund for the unauthorized charges and ensure that my credit card information is removed from their system.

  Business Response

  Date: 04/02/2025

  ****** is a member of the Glendale Chamber of Commerce which ************** belongs to. He called me looking for an apartment back in October. At the time, we were offering 1 month free on all apartments. ****** came in, liked the apartment and applied. The Chamber of Commerce is part of our preferred employer program so ****** was approved at the standard deposit so therefore, we gave him the security deposit at $150 and, ****** received 1 month free which was November. ****** came in the office on January 13th and said that he needed to break the lease. On January 28th, he came into the office to hand in his keys and he said that he would be back with a money order. The Manager told him to pay it online but he said that he was not able to pay because the amount that was on the ledger had the $1449 list which was for repaying the free month and he had no plans on paying that. He was also told that the lease requires a 30 day notice and that he is still rent responsible for those 30 days and he said he will not pay for that either. 

  
  

  Because ****** had set up automatic payments and did not cancel the automatic payment, and he was not moved out of the system until 2/13 when his 30 day notice date was set to end, $1449 payment was made on 2/2. He had a balance of $515.65 which was sent him to collections. All the paperwork is attached. 

  
  

  ******* *****

  Vice President of Operations & Marketing

  *************************************;

  **********, IL 60563

  ************ Direct

  

  Customer Answer

  Date: 04/02/2025

  BBB and *************************,
  
  
  I appreciate the response from *************************, but I still dispute the unauthorized charges made to my account. As stated in the buyout agreement, I satisfied the terms by paying $2,898, which covered the two months' rent required to buy out the lease. Additionally, I acknowledged owing $1,449 for the "free rent" concession, which was not clearly disclosed to me when I accepted the apartment.
  
  The buyout agreement requires a 30-day written notice prior to the termination date, but it does not specify any penalties or prorated amounts due if this requirement is not met. Despite this, I had informed *****, the manager, of my intention to vacate the premises before she left for vacation in early January, prior to signing the buyout agreement on January 13th.
  
  The buyout agreement states that it "shall release Resident from any further liability under the Lease, except for the repayment of any concessions received." I believe this clause indicates that my obligations under the lease were fulfilled, and no further rent-related charges should have been made.
  
  However, **** Hills Apartments made a charge of $1,453.95 on February 2nd. While I acknowledge owing $1,449 for the concession, I dispute the additional amount and any further charges. Furthermore, I also dispute the additional $515.65 that **** Hills Apartments claims I owe, as I believe this amount is not justified under the terms of the buyout agreement.
  
  I request that **** Hills Apartments:
  
  Refund the excess amount charged beyond the $1,449 owed for the concession.
  Remove my credit card information from their system.
  Cancel the collection of the disputed $515.65 amount.
  
  I hope we can resolve this matter amicably.
  
  
  Sincerely,

  
  ****** ******
  

  Business Response

  Date: 04/28/2025

  "The following is a breakdown of charges and payments for ****** ******.
  
  30 day notice received 1/13/25
  On 1/13/25, $2898.00 was added to the ledger for the lease buyout.
  On 1/13/25, $1449.00 was added to the ledger for the 1 month free concession he received. ( November rent free)
  On 2/1/25, $37.93 for water, sewer and trash for 12/1/24 to 12/31/24 posted
  On 2/1/25, ****** ****** paid $2998.00
  On 2/2/25 ****** ****** paid $1449.00
  
  On 2/13/25, management moved ****** ****** out in our system. 
  On 2/13/25, $54.97 for water, sewer and trash for 1/1/25 to 2/13/25 posted
  
  Total amount of charges for rent, utilities, Lease Buyout, Concession repayment: $5112.65
  Total amount paid by ****** ****** including $150 security deposit: $4597.00
  Balance due $515.65"
  
  
  
  ******* *****
  Vice President of Operations & Marketing

  Customer Answer

  Date: 04/29/2025

   Subject: Formal Dispute of Outstanding Balance Lease Buyout Completed
  
  Dear [BBB Representative or Property Manager],
  
  I am writing to formally dispute the outstanding balance of $515.65 on my account for the apartment at ************************ ******************************
  
  Per the lease contract and our communications, I have satisfied the lease buyout requirements by paying:
  
  $2,898.00 for the lease buyout (two months rent),
  
  $1,449.00 to repay the concession for November (even though the lease did not explicitly require repayment of concessions upon early termination),
  
  And additional rent and utility charges through the date of my physical move-out (January 27, 2025).
  
  My total payments, including the security deposit, amount to $4,597.00.
  
  While I acknowledge that I gave notice on January 13, 2025, and not the full 30/60 days in advance, the lease does not specify any additional penalty for providing less notice beyond satisfying the lease buyout conditions. No clause in the lease imposes further financial liability or penalties based on the timing of notice, other than fulfilling the buyout terms.
  
  Further, the lease states that rent is due in advance and that utilities are billed based on occupancy. I moved out on January 27, 2025, and should not be billed for utilities beyond my occupancy date. It appears that some utility charges posted after my move-out, due to management processing my move-out on February 13, 2025. Administrative processing delays should not alter my financial responsibility under the lease.
  
  At this time, I respectfully request:
  
  A full ledger breakdown, with dates tied to actual lease terms,
  
  Identification of any lease section that supports the continued balance of $515.65 after satisfying the buyout and concession repayment.
  
  In the absence of such documentation, I request that the account balance be cleared and my account be marked as paid in full, reflecting that I fulfilled all contractual obligations in good faith.
  
  Thank you for your attention to this matter.
  
  Sincerely,
  ****** ******
  Complaint: 22958195
  

  Business Response

  Date: 05/09/2025

  We have provided the residents ledger and full signed lease to them multiple times, both inside of and outside of BBB. We are acting in accordance with the terms of the lease agreement. This resident is disputing terms and charges that they have already agreed to in their signed lease and will be held financially responsible for all unpaid charges. 

  Customer Answer

  Date: 05/09/2025

   
  Complaint: 22958195
  
  I am rejecting this response because:
  

  While they claim I am disputing charges I agreed to in the lease, the signed lease does not define the November rent promotion as a concession. The lease buyout was accepted and completed in accordance with the written agreement: I paid two full months' rent and the requested repayment for November, even though it was never disclosed as a concession in the lease.
  
  I have provided payment records and referenced the buyout terms per my notice dated January 13, 2025. My move-out date was January 27, 2025, and no further charges were authorized or agreed to.
  
  I respectfully request that this $515.65 balance be removed, as I have fulfilled all lease obligations and buyout terms in good faith.
  
  Documentation can be provided again upon request.
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:11/18/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have applied two bedroom apartment for rent at stonewood village apartments and I was approved. The landlord rental property called stonewood village apartments told me that my move in date is scheduled on November 15th, 2022. Stonewood village apartments later sent me email stating that I should pay a holding fees of $100 in order to secured this apartment for me but they never told me that if I choose not to move in,they will not refund my holding fees of $100. So since I have paid this holding fees, stonewood village apartments was ******* me to sign a lease which due to my hectic work schedule, I cannot do it. They sent me two emails telling me that by Friday, October 21st at 4:30pm, if I don't sign the lease, they will cancel my lease. Again, I cannot sign a lease because I was very busy at work . In fact ,they didn't even show me apartment that I should move in on the 15th of November but they are pressuring me to sign a lease. Now, on Friday, October 21st, they proceeded and canceled my lease and I asked my holding fees of $100, they refused to refund it. Before paying this holding fees of $100, they told me that application fee of $25 is non-refundable even if I was rejected but they told me after I was approved, holding fees of $100 will applied to my security deposit of $350 upon when I am moving in. They have never told me if I have decided not to move in or lease canceled by them I will not be refund back my holding fees of $100. Now, stonewood village apartments refused to refund my holding fees.

  Business Response

  Date: 11/21/2022

  BBB - We do not own or manage Stonewood Village. We sold on 8/30/22. Axiom is the new Property Management Company. Please remove from our BBB account as they are reporting for the wrong Business. Thank you.