Business ProfileforWoody Buick-GMC, Inc.

I purchased a warranty because I was explicitly told the vehicle I purchased did not come with a warranty. About two weeks after purchasing the vehicle I received a letter from GM informing me that the vehicle did in fact come with a warranty from the factory. I attempted to call the dealer for about a week with no response, so finally I went to the dealer to ask about my options. On December 21, at the dealer, I filled out the necessary paperwork to cancel this warranty. Because it was within 90 days, the refund is supposed to be the full amount, $1100. The finance employee told me the refund would be applied directly to my loan, and if I did not see it in 60 days to contact them. I consider myself patient and reasonable, so I understood that there may be delays due to all the holidays. After 70 days I began attempting to contact the dealer to ask if there was anything I needed to do. Again, no answer, no response. I left voicemails and contacted them via the electronic form on their website. After about 2 weeks of no contact at all, I contacted the warranty company directly. They were very helpful and told me the dealer never submitted the cancellation form. That day I emailed them my signed copy of the cancellation form from Dec 21, so I believe it is finally being processed. I would appreciate an expedited refund because it's probably already cost me $50 in interest. I would request the interest, but at this point I'll be happy just to receive a refund.