Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Purchased two day epic pass for ********* season, and was only able to use one of the days. I called up in Feb and was told by the *** that I could file a refund request for both myself and my fiance' and have it be processed with a Job Loss claim. I was laid off in Jan 2024, and specifically asked the *** if it mattered it had been more than a year since It was now Feb 2025, and they said it was fine, and that is why I specifically asked, nobody mentioned anything about a 30 day window. I submitted the request for both my Fiance and myself and have been going back and forth with Sedgwick about the refund approval. I was told that both would be processed within 10 days on my initial call but it took a month to tell me it was denied. From there I called and spoke with multiple ***s and supervisors who told me that there is a 30 day timeframe, but nobody ever told me this and now it was way too late to use the pass. So I not even notified about this until late March when the Season was over and the pass was no longer usable. I have since been in contact with a supervisor but every time I call they are not available, or take 15 minutes on hold and never come on the line. Someone just left me another voicemail stating the same thing that they did about the ************************************************************************************** else I would have used the ticket and not have wasted it.

  Business Response

  Date: 06/12/2025

  We are unable to locate a claim matching the customer's name using the information provided. We need additional information (ex: claim number) in order to respond.

• Initial Complaint

  Date:05/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hit by a bus driver in my 2019 **** f150 that was repaired by crash champions, a in network body shop for sedgwick, the only reason I agreed to this body shop was because the agent ****** ****** said it would be alot more trouble and take longer to take it to a body shop of my choice, so I gave them a chance and expressed my concerns and what I expected and it turned out horrible when the truck was returned to me because the rear door would not latch when I got home, so I couldn't drive it safely after they replaced the passenger rear door, front door and fender, so I contacted the body shop right away and they acted like is was now my issue and didn't offer any solution for over an hour, so I then reached out to ****** with sedgwick and she said if I wasn't happy that I could take it to the bodyshop of my choice and I said Okay and picked a **** bodyshop and after she setup another rental I dropped it off the following morning and they said I had to sign paper work to get the process started to figure out what needed to be fixed to send a list to ****** with the insurance company and she then said that they aren't approving anything at this bodyshop because it has to go back to crash champions which I refused because of the major safety risk they left me and my family with after the repairs were done horribly, so now I owe the **** bodyshop money because ****** was untuthful about what she initially said, none of this is my fault and they need to make this right and pay **** make the right repairs.

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sedgewick is the insurance handler for our ************* policy. We have an open claim on our unit at *********************After repeated phone calls and emails from myself and my wife, ****** ******, we have been told not to call them or speak to them, but they have failed to appropriately handle our HOA's claim that is specific to our unit and provide coverage or a letter of denial on two issues: mitigation and plumbing work. Additionally, they have not provided the depreciation monies despite us providing all requested information to recoup these amounts. It's been over 6 months and the handling time and inability to work on our claim effectively is terrible. We are out over 13k right now... not including the plumbing issues.

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  04/28/2025 BBBcomplaint- Hello, my name is ******* ******* I want to file a Complaint against ******************************** on: April 11th 2025 I receive a text from, text number: ***** that reads: Sedgwick has received your claim on behalf of The **************; you will be receiving text messages throughout your claim with important details.%u00a0 To access additional information about your claim, log into ****************************. Reply STOP to unsubscribe The first thought in my head was who opened a claim for me and for what and why,... I then later on this same day called into: **************************** to ask them who opened a claim for me?... They were silent and would not give me a straightforward answer on who the Individual was that Opened the claim or what this claim is for or why???.....They then,.. Gave me a: Claim number: 4A25048P2Q20001 created my own password and Logged into my account inside my account it said a claim was open for me called a: General Liability Claim and that I needed to contact a claim Examiner named: ****** ****-******,... So I contacted ****** ****-******,... and asked her what this claim is for? No direct Answer. My second question to her was who was the individual that opened up this policy/ account in my name?..... She also would not give me a straightforward answer,....So Because, ****** ****-******,... was not able to give me a straightforward answer,....To the questions I asked, that's why I am trying to file a complaint with BBB to figure out what this account is for,..... So, my first question is: What is this Policy for, a General Liability Claim used for?... and what is its Purpose behind it?.....Who is the Individual that opened this Insurance Policy?Why was it opened for me without my permission?....Please see attched documents for full complaint,....

• Initial Complaint

  Date:04/08/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  want to escalate my concerns regarding the negligent handling of my claim (#4A2410G30TY-0001) a semi-truck accident on October 10, 2024. Despite my cooperation and adherence to Sedgwicks requirements, the prolonged delays, lack of communication, and inadequate settlement offer have caused catastrophic financial and operational harm to my business.### Summary of Key Issues 1. Unjust Delays:- Despite submitting all requested documentation (photos, video evidence, invoices, and trailer plate details) promptly after the incident, Sedgwick took six months to issue a settlement decision. This delay directly prevented me from covering critical business expenses, including a $2,500 deductible, and forced me to secure a Penske rental unit at significant personal cost after 15 days of waiting for liability confirmation.2. Failure to Honor Commitments:- Sedgwick representatives repeatedly assured me that rental expenses and lost income would be reimbursed upon claim resolution. However, the $10,000 settlement offer grossly disregards documented losses exceeding $50,000, including:- Lost contracts due to canceled broker agreements.- Penske rental fees incurred to mitigate operational disruptions.- Income shortfalls from business closure.3. Bad Faith Claims Handling by ** ******:- Mr. ******* the Liability Claims Team Lead, has consistently ignored submitted evidence, failed to communicate updates, and refused to acknowledge the financial impact of Sedgwicks delays. This conduct violates basic standards of good faith claims processing under Florida insurance regulations.

• Initial Complaint

  Date:03/20/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The motherboard went out on my washer, and I contacted ***** to replace it. What I discovered once a repair man were gone, was that they had cracked a part of the washer. I contacted ***** and discovered that they use Sedgwick for claims against their business. I contacted Sedgwick and ***** ******, as I was told, to discuss the issues. She asked me to send her photographs of the cracks which I did. After going back-and-forth quite a few times, ***** informed me that she would have to get in contact with the technicians from ***** to discussthe issues from their point of view. This entire process has been going on for close to a year. With ***** specifically, its been going on for more than six months. She is extremely hard to get hold of I discovered that it would be easier contact her if I left her an email which I have on many many occasions. She has chosen not to respond to me My machine still has cracks in it from the technicians that were here to repair the motherboard and nothing is being done. What I expect is either the part be replaced or they provide me compensation for that part. As I stated previously, they already have pictures.The claim number is L ************** ***** ****** is the contact. Her phone number is ************. Her email is ***** ***********************************

• Initial Complaint

  Date:02/06/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sedgwick represents a company that ran me off the road that caused damages. They accepted responsibility, but now unless I accept their low ball offer, they are going to rescind liability. I feel like Im being threatened when Im the victim here. ****** ******* is the culprit. Claim number 4A2405QTSYG-0001

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Absolutely horrifying experience. I was doing their job calling the doctor offices and confirming faxes of paperwork sent to Sedgwick. The doctors did what they needed to do, Sedgwick did not. Got to a point where I was legitimately doing their job, with no correspondence from them at all. There was no guidance, help emails or calls or even communication center message responses from the Examiner. Complete catastrophe. I got abdominal surgery, my whole abdominal wall was reconstructed and they wouldnt even give me 6 weeks for recovery. Complete failure. I wish more companies would handle everything in house and not venture out to Sedgwick as a third party. Such a failure, and the sad part is I cant even heal and recover properly running the risk of the same medical issue recurring because of their negligence and complete disregard for care.

• Initial Complaint

  Date:01/31/2025

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They are supposed to be a workers comp claim insurance company to my understanding, the way they operate should not be legal though.. I've been waiting 2-3 weeks since my first comp check arrived (i broke my leg at work and have been unable to perform my job as a delivery driver, for obvious reasons. There was no way for me to get in contact with anybody until a few days ago besides their online chat, which they are supposed to reply to in one business day (i went at least 3-4+ days between getting responses from them every time i sent a message.) Apparently they are unable to direct deposit my checks to me, for what reason i still have beyond no idea and the company is treating me as if its my fault no one ever replied to me/i never had contact info for my examiner to report i wasn't being paid, now with all my bills due i have to wait who knows how long to actually receive any of the money this company **** me. I have been doing literally everything in my power to get in contact with them. As i explained to every single person i talked to on the phone i would love to be able to deal with this myself and set up direct deposit and not make their jobs harder; unfortunately its not an option for anyone. my examiner changed halfway through my case and neither one of them have had any interest in talking to me, i cant even get one of them on the phone; only other people from the company.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sedgwick is very slow and not responsive to process Mastercard claim from 10/01/2024 3.5 months have passes and they did not complete it yet.

  Business Response

  Date: 02/14/2025

  We are unable to locate a claim matching the customer's name using the information provided. We need additional information in order to respond.

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22878421
  
  I am rejecting this response because: 

  Claim Number: ********* from 10/01/2024 was clearly provided.

  Mastercard is very slow and not responsive to process Mastercard claim Number: ********* from 10/01/2024 4.5+ months have passes and they did not complete it yet.
   Poor service may be related to outsourced to 3rd party poor customer service in order to cause suffering to card holders.
  

  Customer Answer

  Date: 02/24/2025

  Complaint: 22878421
  
  I am rejecting this response because: ************ and 4+ months of delays of Sedgwick and ******* ****/Sedgwick Claims Associate

  Claim Number: *********
  Date of Incident: 10/01/2024
  ******* **** Claims Associate Consumer Sedgwick Claims ************************* 
  
  Sincerely,
  
  ***** Husne 

  Business Response

  Date: 03/10/2025

  As previously stated,Sedgwick is a third party claims administrator. Sedgwick CMS respectfully maintains that the Better Business Bureau online complaint resolution system is not the proper forum to respond to CLAIMANTs allegations.  The COMPLAINING PARTY should contact the assigned adjuster on the claim to discuss.