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Business Profile

Dentist

Smile Obsession Naperville

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/20/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have had ongoing scheduling issues with Naperville location. Often, when they would suggest date/time we would check our schedule to accept, we would hear back it's no longer available. They even made appointments for us WITHOUT our knowledge or consent, including in ******* office. Only twice were we responsible for not being able to keep appointments, both times it was due to Covid exposure They take ******************** insurance but not *******************, He needs to use their finance company for his care. We had already paid off a loan, on time and in full with the finance company Smile Obsession chose for us SUNBIT. We went to use them again because Smile Obsession NEVER told us they had 2 other finance company options available. We both had an appointment for 5/15 for cleaning exam. ********************* were both approved for several hundred dollars at ******. **************** was trying to make his down payment at Sunbit which requires a phone number. Our cell phone had broken same day. New phone arrived next day but to get over night delivery, we had to change cell carrier, get new number. We updated new number at ****** but then they refused to take down pay and held up financing until *************** sent in photos holding his driver's license. ****** could not process this in time for the 5/15 appt. We contacted dentist via text, (we are both hard of hearing, and always have communicated with them via text ) PRIOR TO 24 hours before the appt to reset. They claim to not have received THIS text, we have PROOF from phone they indeed opened the text. There was no image sent with the text, as they claim was reason they didn't get it. We got email from Pres of Ops, ********************** (We thought this was a made up title), insisting we pay ***** cancel fee, when it is their finance company that caused this and we DID inform them before 24 hours of appt time need to reschedule. We r disabled seniors on fixed income. ***************** has rare serious neurological condition and needed this appt.

Smile Obsession Naperville is NOT a BBB Accredited Business.

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