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Business Profile

Credit Card Processing Services

BluePay Processing, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Card Processing Services.

Complaints

This profile includes complaints for BluePay Processing, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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BluePay Processing, Inc. has 2 locations, listed below.

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    Customer Complaints Summary

    • 5 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:06/12/2025

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am writing to be assisted with a return check fee $35. No transaction was charged to my bank account. I spoke to my bank. The money is in the account. I reached out to club wine to see if the fee could be reversed and they told me no because blue paid charged them and theres nothing theycan do about it.

    • Initial Complaint

      Date:06/14/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jan 23, 2024, we issued a forced credit through your software as we were instructed to do via phone by your company (aka cardpointe/cardconnect/bluepay) for a customer that needed a refund. Following this month, we continued to get chargeback paperwork for you all for this customers amount of ******. We faxed you paperwork of YOUR website showing were we initiated 2 different forced credits on this day. One of them being this customer. Finally, on our April 2024 billing statement there was a "lost case fee" of ****** associated with this customer. We had already supplied proof multiple times of where we issued the customer their refund due and our complaint is NOT that the customer wasn't due their money, because they were! Hints the reason why we gave him a refund on Jan 23, 2024. You can not hold us responsible for something your computer or computer software DID NOT do! We have been inconvenience and harrassed since January with several faxes to you regarding that this shouldn't be a chargeback and that the customer was due this refund and your company didn't issued it as shown on your website. When trying to contact you all by phone June 12, 2024 we were passed from person to person to person to person (7 people to be exact, with many hangups on your part) with NO one having the "actual ability" to issue a refund or credit. Just passed back and forth for SEVERAL HOURS! Well, SOMEONE has to. You can obviously CHARGE people! Short story is YOU all did not issue the refund and are now blaming us and charging us for your mistake!

    • Initial Complaint

      Date:06/12/2024

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Jan 23, 2024, we issued a forced credit through software as we were instructed to do via phone by your company (aka cardpointe/cardconnect/bluepay) for a customer that needed a refund. Following this month, we continued to get chargeback paperwork from you all for this customers amount of $179.68. We faxed you paperwork of YOUR website showing where we initiated 2 different forced credits on this day. One of them being this customer. Finally, on our April 2024 billing statement there was a "lost case fee" of $575.00 associated with this customer. We supplied proof of where we issued the customer their credit due, and our complaint is NOT that the customer wasn't due their money, because they were! Hints the reason why we gave him a refund on Jan 23, 2024. You can not hold US responsible for something your computer or computer software DID NOT do! We have been inconvenienced and harrassed since January with several faxes to you regarding that this shouldn't be a chargeback and that customer was due his money. Again, we initiated this on January 23 and you can directly see on your own software. Please issue us back $575. If you have fees YOU incurred with mastercard or the cardholders bank, its the fault of your own for not completing the refund to the customer, who is also LIVID by the way. I am attaching documents of the call placed on only 1 day on June 12, 2024 of where it took us all day to NOT get a resolution, but just passed from person to person to person to person to person, (7 people to be exact, w/many hangups on your part) with NO one having the "actual ability" to issue a refund or credit. Well, SOMEONE has to. You can obviously CHARGE people!

    • Initial Complaint

      Date:03/07/2024

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company frauded me by debiting over $500 from my account after I attempted multiple times to cancel services. They are purposefully impossible to contact. After months of attempting to call them, I eventually was connected with a call center based in ********. The $500+ charges to my account were without explanation and for no services provided. Do not do business with this company!! They will steal your money!

    • Initial Complaint

      Date:05/26/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Failed to process and deposit my credit card transactions for an entire month. Withholding deposit of 50k going on day 12. Will not give contact information or direct line to supervisors/customer service. Place on hold for hours at a time.

    BluePay Processing, Inc. is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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