Complaints

This profile includes complaints for DeVry University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  DeVry University

  1200 E Diehl Rd Naperville, IL 60563-9347

• 

  DeVry University

  200 W Adams St Ste 1950 Chicago, IL 60606-5261

• 

  DeVry College of New York - Manhattan

  180 Madison Ave Ste 1200 New York, NY 10016-5267

• 

  DeVry College of New York - Queens

  9921 Queens Blvd Flushing, NY 11374-4512

• 

  DeVry University

  4887 Belfort Rd Ste 400 Jacksonville, FL 32256-6036

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing this letter because Ive been a college student for this college since May of 2022 and so far Ive been very disappointed in this school. I understand that timing is everything being a student at this school but I dont like being harassed by them ****. *** told the Student Advisor that my internet service was shut off for awhile and I couldnt get to my studies and I was told to just do the best that you can. There was no way to do the best that I can because I didnt have any internet service!! Now Im being harassed with Admission Withdrawal and Im getting harassing phone calls saying that I NEED to get my stuff done in order to pass my classes with an attitude! Ive NEVER been so disappointed in a disrespectful school and Im embarrassed to say that I even go here.

  Business Response

  Date: 11/29/2022

  November 22, 2022
  
  Better Business Bureau of ******* & Northern ********, ****
  330 *******************, Suite ****
  *******,******** *****
  **********************************************************************************************
  
  Re:*****************************
  File No.: 18417162
  
  Dear Sir or Madam:
  
  This letter is in response to the November 17, 2022 complaint ********************************* submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands that ****************** is concerned that she has received multiple phone calls and emails reminding her to log into class or be at risk for being withdrawn. ****************** also alleges that she has previously notified DeVry that she has internet issues preventing her from logging into class on a regular basis.
  
  On March 2, 2022, ****************** signed an enrollment agreement for the Bachelors in ******************** Systems program starting in the May 2022 session that began on May 2,2022.  DeVry records show that ***************** utilized federal aid to pay for her tuition and fees.
  
  On October 24, 2022, ****************** began her enrollment in her November 2022 session courses. Students are expected to actively participate in all courses. As noted on pages ******* of DeVrys catalog (Attachment 1):
  
  Academic Events
  Academic events are recorded for the purpose of determining academic engagement status. Academic engagement is monitored via academic events as defined below. 
  In an online course, an academic event is the submission of a class assignment, participation in a discussion and/or activity, or completion of an assessment. 
  In a blended course, inclusive of connected classrooms, an academic event is the submission of a class assignment, participation in a discussion and/or activity, completion of an assessment or attendance/participation in the scheduled onsite class meeting. 
  In an onsite course, an academic event is attending/participating in the scheduled onsite class meeting.
  
  Academic Engagement Warning
  Students who do not complete an academic event for seven consecutive calendar days are sent an academic engagement warning notifying them that they will be withdrawn if they do not complete an academic event for 14 consecutive calendar days.
  
  In order to support student success, DeVry notifies students who are at risk of being unsuccessful in their courses, either due to lack of engagement or low grades. On November 15, 2022, November 16, 2022 and November 18, 2022, DeVry contacted ****************** to inform her that she had not completed an academic event in her COLL148 course since November 9,2022 or in her SOCS185 class since November 4, 2022 and the risk of being withdrawn if ****************** did not participate. On November 16, 2022, ****************** replied to one of the emails sent by DeVry and stated that she already informed someone about her internet connectivity issues. DeVry could not locate any record of ****************** reporting any internet issues prior to this date. On November 18, 2022, ****************** completed an academic event in both of her enrolled courses.
  
  If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************
  
  Sincerely,
  
  
  ***************************
  Office of Ombudsman
  P: ************
  E: ***************************************

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Devry University has continually taken extra money from me as well as there being several posts claiming the same from others, but they messed up my account for the 4th time in under a year and when I call over the $600 they talk in circles and won't get anywhere all while contradicting their own coworkers and their selves. It is beyond ridiculous and apparently switching names of hire *** didn't stop the fraud going on. My advisor's "manager" was just as useless as her and when you ask to speak to someone who is actually intelligent in the situation, he claims there is nobody else we are allowed to talk to. I have not wavered from a 4.0 completed one undergrad program, was working on my associate degree am and willing to walk away from it all over this pathetic school.

  Business Response

  Date: 11/08/2022

  Dear Sir or Madam:
  
  This letter is in response to the October 26, 2022 complaint **************** ******* submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands that ****************** is concerned that DeVry has erroneously charged her $600 and made previous errors on her financial account.
  
  On August 26, 2022, ****************** signed an enrollment agreement for the Associates in Health Information Technology program starting in the September 2022 session that began on August 29, 2022. DeVry records show ****************** used Federal Student Aid and institutional aid to pay tuition and fees during her enrollment.
  
  DeVrys 16-week semesters consist of two consecutive 8-week sessions. Students are awarded financial aid on a semester basis, and DeVry voluntarily disburses financial aid equally between both sessions to assist students in managing their funds.
  
  On August 26, 2022, DeVry spoke with ****************** regarding funding for the Health Information Technology program and the $****** balance on ******************** account from a prior program.DeVry confirmed that ****************** was eligible to use DeVrys Prior Balance Amnesty Award (***) to pay for that prior balance (******) and submitted a request on ******************** behalf that same day. The *** was processed for ***************** on September 29, 2022. That same day, an additional *** for $5,624.61 was processed in error on ******************** account. The error was discovered and reversed from ******************** account on October 17, 2022. That reversal recalculated previously applied awards on ******************** account. This recalculation resulted in an erroneous credit balance, as the prior awards had already been applied and issued directly to ******************.  On October 19, 2022, ****************** was issued a $600.20 credit balance in error that resulted in a student account balance in the same amount.
  
  On October 26, 2022, ****************** called DeVry regarding the balance on her account. DeVry explained the error that occurred and that ****************** would not have to return the credit. Instead,the $600.20 would be deducted from her November 2022 session credit balance. According to DeVrys records, during the call, ****************** insisted that she receive the full anticipated credit balance for the November 2022 session and not have the $600.20 deducted since it was a DeVry error. ****************** will still receive the total credit balance that she would have otherwise received if the error did not occur. In other words, ****************** received $600.20 of her November 2022 session credit balance early.
  
  DeVry acknowledges the processing errors that resulted in ****************** receiving the $600.20 credit balance. Currently,****************** has a $746.20 credit balance that will be issued to her this week.  
  DeVry could not find record of any other errors on ******************** account. If ****************** provides additional information on when the errors occurred and the context, DeVry would be happy to research it further. 
  
  If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************
  
  Sincerely,
  
  ***************************
  Office of Ombudsman
  P: ************
  E: ***************************************

  Customer Answer

  Date: 11/09/2022

   What was listed isnt a clear cut picture of anything the 5grand that appeared and disappeared the $400 one time charge Ive been charged twice even through Ive never unenrolled the ***** charge on my account now that says from 2017 when I wasnt with them until 2021, the fact that 6 days before this they told me they had a s**** up and fixed my account and when I asked about the second semester money they told me I couldnt have it until two weeks into the second semester, and I was getting **** there is a lot to it and when you try and talk to a hire up they lie and throw you around, like I said there is a lot more to it.
  Complaint: 18315943
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/15/2022

  November 11, 2022
  
  Better Business Bureau of ******* & Northern ********, ****
  330 *******************, Suite ****
  *******,******** *****
  **********************************************************************************************
  
  Re:***************************
  File No.: 18315943
  
  Dear Sir or Madam:
  
  This letter is in response to *************** ******* s November 10, 2022 reply to DeVry Universitys (DeVry) November 8, 2022 response letter. DeVry understands that ****************** provided additional concerns about errors on her student account. These concerns include a $5,000 amount that was included and then removed from her account, a $400 one-time charge that ****************** has been charged twice, a $40 charge that appears to be from 2017 and a delay in the $1,300 credit balance. Additionally, ****************** alleges that she has been lied to when asking to speak with management.
  
  As mentioned in DeVrys November 8,2022 response, DeVry erroneously processed a $5,624.61 Prior Balance Amnesty (PBA) award to ******************** account. The error was discovered and reversed from ******************** account on October 17, 2022.
  
  DeVry welcomes the opportunity to explain the concerns ****************** has about the fees on her account. Included for reference are page 230 and 232 of DeVrys 2021-2022 catalog that was in effect at the time of ******************** enrollment that outline fees (Attachment 1).Page 230 states:
  
  Learning Management
  New and readmitted students are subject to a one-time per enrollment Learning Management System (***) access fee of $400. The *** is a virtual classroom environment designed to elevate the DeVry learning experience. Whether courses are taken online or onsite, students can easily access course materials, complete assignments and collaborate with faculty and classmates. If a student withdraws from all courses during the session in which the *** fee was assessed, the *** fee will be refunded. In such cases, the *** fee will be assessed in the next session in which the student registers.
  
  ****************** was charged the $400 *** fee on September 3, 2021 and August 31, 2022. The fee is charged per program enrollment. ****************** was charged the fee the second time after completing the Medical Billing and Coding Undergraduate Certificate program and enrolling in the **** program. Additionally, page 232 of the academic catalog describes the ******* Services fee as:
  
  A nonrefundable charge of $40 per session is assessed to cover expenses such as those associated with computer hardware and software upgrades; library enhancements;use of and enhancements to labs, printers, mobile applications, student portal and email services; student activities and services; and graduation.
  
  The ******* Services charge posted to ******************** account as $40 ******* Service Charge July 2017. The 2017 is at the end of the description because DeVry updated the fee in 2017, so this distinguishes it from the prior charge.
  
  Regarding ******************** credit balance from the November 2022 session, DeVry found no delays in issuing her the credit balance. ******************** Federal Pell ***** and Federal Direct Loans disbursed on November 4, 2022 and ****************** was issued a $786.20 credit balance on November 9, 2022. Federal regulations require institutions to issue credit balances resulting from Federal Aid within 14 days. ****************** received her credit balance within 5 days.
  
  As mentioned in DeVrys November 8,2022 response, the $600.20 credit ****************** received would be deducted from the credit balance created from her November 2022 session financial aid,instead of repaying the funds. The combination of the $600.20 and $786.20 credit balances that ****************** received totals $1,386.40, which is the amount she anticipated to receive for the session. Included for reference is ******************* ledge reflecting the two credit balances (Attachment 2).
  
  On October 26, 2022, a DeVry manager spoke to ****************** at her request. The manager attempted to explain the $600.20 charge and the resolution. ******************** husband then took over the call and began being disrespectful to both ****************** and DeVry. DeVrys manager advised that the tone needed to remain respectful or the call would be disconnected. ******************** husband continued to be combative, so DeVry ended the call. DeVry was unable to locate any instance of ****************** being provided incorrect information to by DeVry.
  
  If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************
  
  Sincerely,
  
  
  ***************************
  Office of Ombudsman
  P: ************
  E: ***************************************

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to DEVRY UNIVERSITY **** They have failed to provide proof of validation regarding a debt that does not belong to me. They have furnished this alleged debt on my consumer report and have failed to validate the alleged claim pursuant to Sec. 809(b)of the Fair Debt Collection Practices Act and according 609(a)(1)(A), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. I demand this item be removed from my credit report immediately. DEVRY UNIVERSITY *** you are furnishing inaccurate and incorrect information to the consumer reporting agencies.The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and house purposes.You and your inaccurate reporting have damaged my livelihood.15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies (a)Duty of furnishers of information to provide accurate information 1) Prohibition (A)Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.Duty: a moral or legal obligation; a responsibility Accurate: correct in all details; exact.Prohibition: a law or regulation forbidding something As Defined by The *** Even if you didn't receive a Form 1099-C, you must report canceled debt as gross income on your tax return.The *** Clearly defines a charge off as Gross or Ordinary income, ***OME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate!Account Number: ************

  Business Response

  Date: 10/13/2022

  October 13, 2022
  
  Better Business Bureau
  330 ************,Suite 3120
  *******, ** 60611
  
  Re:                  ***********************
  Case ID:          18140692
  
  Dear Sir or Madam,
  
  This letter is in response to the September 29, 2022 complaint Mr. *********************** submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands **************** concerns to be that DeVry failed to provide proof of debt and reported the debt on his consumer report. He is seeking that DeVry address the questions attached to his BBB complaint (Attachment 1). Please note that DeVry received **************** request for information via **** on September 26, 2022.
  
  During **************** enrollment, he received two $600.00 Federal ******* (*******) Loans that applied to his student account in two, equal disbursements. Below is a chart of the disbursements and included for reference is his student account ledger (Attachment 2).
  
  Disbursement Date Amount
  February 22, 2011 $300.00
  March 16, 2011 $300.00
  May 20, 2015 $300.00
  May 20, 2015 $300.00
  
  University ********** Services, LLC (UAS) is DeVrys loan servicer for ******* loans. Both of **************** ******* Loans were in default due to no payment and were reported to the credit bureaus as such. Currently,UAS is only servicing one of the ******* Loans as the other loan was assigned back to the ********** of ********** Upon receipt of **************** request for information, DeVry identified that the wrong ******* Loan was assigned to the ********** of ********* and DeVry has since corrected the error. Please note that this did not have an adverse impact on ************** because both loans were in default. As requested by **************, included with this response are the answers to **************** questions (Attachment 3). Also included is **************** ******* Loan Master Promissory Note (MPN) outlining the Terms and Conditions of the loans, which include repayment and authorizations (Attachment 4). ************** may obtain all notices and statements that were issued to him by accessing https://******************/.
  
  If you should require further information regarding this matter, please feel free to reach out to ***********************************
  
  
  
  Sincerely,
  
  
  *********************
  Office of Ombudsman
  P: **************
  **********************************************