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Business Profile

Colleges and Universities

DeVry University

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for DeVry University's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 43 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:11/17/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Im writing this letter because Ive been a college student for this college since May of 2022 and so far Ive been very disappointed in this school. I understand that timing is everything being a student at this school but I dont like being harassed by them ****. *** told the Student Advisor that my internet service was shut off for awhile and I couldnt get to my studies and I was told to just do the best that you can. There was no way to do the best that I can because I didnt have any internet service!! Now Im being harassed with Admission Withdrawal and Im getting harassing phone calls saying that I NEED to get my stuff done in order to pass my classes with an attitude! Ive NEVER been so disappointed in a disrespectful school and Im embarrassed to say that I even go here.

      Business Response

      Date: 11/29/2022

      November 22, 2022

      Better Business Bureau of ******* & Northern ********, ****
      330 *******************, Suite ****
      *******,******** *****
      **********************************************************************************************

      Re:*****************************
      File No.: 18417162

      Dear Sir or Madam:

      This letter is in response to the November 17, 2022 complaint ********************************* submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands that ****************** is concerned that she has received multiple phone calls and emails reminding her to log into class or be at risk for being withdrawn. ****************** also alleges that she has previously notified DeVry that she has internet issues preventing her from logging into class on a regular basis.

      On March 2, 2022, ****************** signed an enrollment agreement for the Bachelors in ******************** Systems program starting in the May 2022 session that began on May 2,2022.  DeVry records show that ***************** utilized federal aid to pay for her tuition and fees.

      On October 24, 2022, ****************** began her enrollment in her November 2022 session courses. Students are expected to actively participate in all courses. As noted on pages ******* of DeVrys catalog (Attachment 1):

      Academic Events
      Academic events are recorded for the purpose of determining academic engagement status. Academic engagement is monitored via academic events as defined below. 
      In an online course, an academic event is the submission of a class assignment, participation in a discussion and/or activity, or completion of an assessment. 
      In a blended course, inclusive of connected classrooms, an academic event is the submission of a class assignment, participation in a discussion and/or activity, completion of an assessment or attendance/participation in the scheduled onsite class meeting. 
      In an onsite course, an academic event is attending/participating in the scheduled onsite class meeting.

      Academic Engagement Warning
      Students who do not complete an academic event for seven consecutive calendar days are sent an academic engagement warning notifying them that they will be withdrawn if they do not complete an academic event for 14 consecutive calendar days.

      In order to support student success, DeVry notifies students who are at risk of being unsuccessful in their courses, either due to lack of engagement or low grades. On November 15, 2022, November 16, 2022 and November 18, 2022, DeVry contacted ****************** to inform her that she had not completed an academic event in her COLL148 course since November 9,2022 or in her SOCS185 class since November 4, 2022 and the risk of being withdrawn if ****************** did not participate. On November 16, 2022, ****************** replied to one of the emails sent by DeVry and stated that she already informed someone about her internet connectivity issues. DeVry could not locate any record of ****************** reporting any internet issues prior to this date. On November 18, 2022, ****************** completed an academic event in both of her enrolled courses.

      If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************

      Sincerely,


      ***************************
      Office of Ombudsman
      P: ************
      E: ***************************************

    DeVry University is NOT a BBB Accredited Business.

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