Complaints

This profile includes complaints for DeVry University's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  DeVry University

  1200 E Diehl Rd Naperville, IL 60563-9347

• 

  DeVry College of New York - Manhattan

  180 Madison Ave Ste 1200 New York, NY 10016-5267

• 

  Devry University- Decatur

  1 W Court Sq Ste 600 Decatur, GA 30030-2545

• 

  DeVry University -Atlanta/Cobb

  3225 Cumberland Blvd SE Ste 100 Sandy Springs, GA 30339-6408

• 

  DeVry University

  2015 Ayrsley Town Blvd Ste 109 Charlotte, NC 28273-4068

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:12/06/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Devry is not releasing my refund. I had called multiple times in the month of November because my tuition was not showing paid. On 11/23/2022 I called again and was told that my package was not built out correctly and a ticket had to be submitted. Now I am being told that because it took so long to build they are applying the refund to the upcoming payment even though the issue was on their side.

  Business Response

  Date: 12/22/2022

  December 22, 2022
  
  Better Business Bureau of ******* & Northern ********, ****
  330 *******************, Suite ****
  *******,******** *****
  **********************************************************************************************
  
  Re:*********************
  File No.: 18531866
  
  Dear Sir or Madam:
  
  This letter is in response to the December 6, 2022 complaint ************************************ submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands ************ concern to be that DeVry has not released his credit balance for the November 2022 session and that DeVry is applying it to ************ January 2023 session charges. Additionally, ********** alleges that his financial aid award was not packaged correctly, which caused the delay in issuing ********** his refund.
  
  On October 27, 2022, ********** signed an enrollment agreement for the Undergraduate Certificate in Medical Billing and Coding program starting in the January 2023 session that will begin on January 2, 2023. On October 27, 2022, a request was made to change ************ intended start session to the November 2022 session, which began on October 24,2022. DeVry records show ********** used Federal Student Aid and institutional aid to pay tuition and fees during his enrollment.
  
  DeVrys 16-week semesters consist of two consecutive 8-week sessions. Students are awarded financial aid on a semester basis, and DeVry voluntarily disburses financial aid equally between both sessions to assist students in managing their funds. DeVry disburses Federal student loans for first-time borrowers 30 days after the start of their enrollment period. As a first-time borrower, ************ Federal Direct Loans for the Fall 2022 semester (comprised of the November 2022 and January 2023 sessions) disbursed on November 28, 2022. Tuition charges for upcoming sessions post to student accounts on Monday of Week 6 of the prior session. ************ January 2023 tuition charges posted to his account on November 28, 2022. Since Federal Direct Loans are semester based and his January 2023 session charges posted to his account, the loan proceeds from the November 2022 session applied to his January 2023 charges.
  
  
  
  DeVry has a process where a student can request a credit balance that was applied to their next session tuition charges. ********** spoke with DeVry on December 6, 2022 and requested that the November 2022 session credit be issued to him rather than applied to his January 2023 session charges. DeVry processed ************ request and issued an electronic credit of $770.00 to ********** on December 7, 2022.  
  
  
  If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************
  
  Sincerely,
  
  
  ***************************
  Office of Ombudsman
  P: ************
  E: ***************************************

• Initial Complaint

  Date:11/17/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing this letter because Ive been a college student for this college since May of 2022 and so far Ive been very disappointed in this school. I understand that timing is everything being a student at this school but I dont like being harassed by them ****. *** told the Student Advisor that my internet service was shut off for awhile and I couldnt get to my studies and I was told to just do the best that you can. There was no way to do the best that I can because I didnt have any internet service!! Now Im being harassed with Admission Withdrawal and Im getting harassing phone calls saying that I NEED to get my stuff done in order to pass my classes with an attitude! Ive NEVER been so disappointed in a disrespectful school and Im embarrassed to say that I even go here.

  Business Response

  Date: 11/29/2022

  November 22, 2022
  
  Better Business Bureau of ******* & Northern ********, ****
  330 *******************, Suite ****
  *******,******** *****
  **********************************************************************************************
  
  Re:*****************************
  File No.: 18417162
  
  Dear Sir or Madam:
  
  This letter is in response to the November 17, 2022 complaint ********************************* submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands that ****************** is concerned that she has received multiple phone calls and emails reminding her to log into class or be at risk for being withdrawn. ****************** also alleges that she has previously notified DeVry that she has internet issues preventing her from logging into class on a regular basis.
  
  On March 2, 2022, ****************** signed an enrollment agreement for the Bachelors in ******************** Systems program starting in the May 2022 session that began on May 2,2022.  DeVry records show that ***************** utilized federal aid to pay for her tuition and fees.
  
  On October 24, 2022, ****************** began her enrollment in her November 2022 session courses. Students are expected to actively participate in all courses. As noted on pages ******* of DeVrys catalog (Attachment 1):
  
  Academic Events
  Academic events are recorded for the purpose of determining academic engagement status. Academic engagement is monitored via academic events as defined below. 
  In an online course, an academic event is the submission of a class assignment, participation in a discussion and/or activity, or completion of an assessment. 
  In a blended course, inclusive of connected classrooms, an academic event is the submission of a class assignment, participation in a discussion and/or activity, completion of an assessment or attendance/participation in the scheduled onsite class meeting. 
  In an onsite course, an academic event is attending/participating in the scheduled onsite class meeting.
  
  Academic Engagement Warning
  Students who do not complete an academic event for seven consecutive calendar days are sent an academic engagement warning notifying them that they will be withdrawn if they do not complete an academic event for 14 consecutive calendar days.
  
  In order to support student success, DeVry notifies students who are at risk of being unsuccessful in their courses, either due to lack of engagement or low grades. On November 15, 2022, November 16, 2022 and November 18, 2022, DeVry contacted ****************** to inform her that she had not completed an academic event in her COLL148 course since November 9,2022 or in her SOCS185 class since November 4, 2022 and the risk of being withdrawn if ****************** did not participate. On November 16, 2022, ****************** replied to one of the emails sent by DeVry and stated that she already informed someone about her internet connectivity issues. DeVry could not locate any record of ****************** reporting any internet issues prior to this date. On November 18, 2022, ****************** completed an academic event in both of her enrolled courses.
  
  If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************
  
  Sincerely,
  
  
  ***************************
  Office of Ombudsman
  P: ************
  E: ***************************************

• Initial Complaint

  Date:10/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

   What was listed isnt a clear cut picture of anything the 5grand that appeared and disappeared the $400 one time charge Ive been charged twice even through Ive never unenrolled the ***** charge on my account now that says from 2017 when I wasnt with them until 2021, the fact that 6 days before this they told me they had a s**** up and fixed my account and when I asked about the second semester money they told me I couldnt have it until two weeks into the second semester, and I was getting **** there is a lot to it and when you try and talk to a hire up they lie and throw you around, like I said there is a lot more to it.
  Complaint: 18315943
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

  Business Response

  Date: 11/08/2022

  Dear Sir or Madam:
  
  This letter is in response to the October 26, 2022 complaint **************** ******* submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands that ****************** is concerned that DeVry has erroneously charged her $600 and made previous errors on her financial account.
  
  On August 26, 2022, ****************** signed an enrollment agreement for the Associates in Health Information Technology program starting in the September 2022 session that began on August 29, 2022. DeVry records show ****************** used Federal Student Aid and institutional aid to pay tuition and fees during her enrollment.
  
  DeVrys 16-week semesters consist of two consecutive 8-week sessions. Students are awarded financial aid on a semester basis, and DeVry voluntarily disburses financial aid equally between both sessions to assist students in managing their funds.
  
  On August 26, 2022, DeVry spoke with ****************** regarding funding for the Health Information Technology program and the $****** balance on ******************** account from a prior program.DeVry confirmed that ****************** was eligible to use DeVrys Prior Balance Amnesty Award (***) to pay for that prior balance (******) and submitted a request on ******************** behalf that same day. The *** was processed for ***************** on September 29, 2022. That same day, an additional *** for $5,624.61 was processed in error on ******************** account. The error was discovered and reversed from ******************** account on October 17, 2022. That reversal recalculated previously applied awards on ******************** account. This recalculation resulted in an erroneous credit balance, as the prior awards had already been applied and issued directly to ******************.  On October 19, 2022, ****************** was issued a $600.20 credit balance in error that resulted in a student account balance in the same amount.
  
  On October 26, 2022, ****************** called DeVry regarding the balance on her account. DeVry explained the error that occurred and that ****************** would not have to return the credit. Instead,the $600.20 would be deducted from her November 2022 session credit balance. According to DeVrys records, during the call, ****************** insisted that she receive the full anticipated credit balance for the November 2022 session and not have the $600.20 deducted since it was a DeVry error. ****************** will still receive the total credit balance that she would have otherwise received if the error did not occur. In other words, ****************** received $600.20 of her November 2022 session credit balance early.
  
  DeVry acknowledges the processing errors that resulted in ****************** receiving the $600.20 credit balance. Currently,****************** has a $746.20 credit balance that will be issued to her this week.  
  DeVry could not find record of any other errors on ******************** account. If ****************** provides additional information on when the errors occurred and the context, DeVry would be happy to research it further. 
  
  If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************
  
  Sincerely,
  
  ***************************
  Office of Ombudsman
  P: ************
  E: ***************************************

  Business Response

  Date: 11/15/2022

  November 11, 2022
  
  Better Business Bureau of ******* & Northern ********, ****
  330 *******************, Suite ****
  *******,******** *****
  **********************************************************************************************
  
  Re:***************************
  File No.: 18315943
  
  Dear Sir or Madam:
  
  This letter is in response to *************** ******* s November 10, 2022 reply to DeVry Universitys (DeVry) November 8, 2022 response letter. DeVry understands that ****************** provided additional concerns about errors on her student account. These concerns include a $5,000 amount that was included and then removed from her account, a $400 one-time charge that ****************** has been charged twice, a $40 charge that appears to be from 2017 and a delay in the $1,300 credit balance. Additionally, ****************** alleges that she has been lied to when asking to speak with management.
  
  As mentioned in DeVrys November 8,2022 response, DeVry erroneously processed a $5,624.61 Prior Balance Amnesty (PBA) award to ******************** account. The error was discovered and reversed from ******************** account on October 17, 2022.
  
  DeVry welcomes the opportunity to explain the concerns ****************** has about the fees on her account. Included for reference are page 230 and 232 of DeVrys 2021-2022 catalog that was in effect at the time of ******************** enrollment that outline fees (Attachment 1).Page 230 states:
  
  Learning Management
  New and readmitted students are subject to a one-time per enrollment Learning Management System (***) access fee of $400. The *** is a virtual classroom environment designed to elevate the DeVry learning experience. Whether courses are taken online or onsite, students can easily access course materials, complete assignments and collaborate with faculty and classmates. If a student withdraws from all courses during the session in which the *** fee was assessed, the *** fee will be refunded. In such cases, the *** fee will be assessed in the next session in which the student registers.
  
  ****************** was charged the $400 *** fee on September 3, 2021 and August 31, 2022. The fee is charged per program enrollment. ****************** was charged the fee the second time after completing the Medical Billing and Coding Undergraduate Certificate program and enrolling in the **** program. Additionally, page 232 of the academic catalog describes the ******* Services fee as:
  
  A nonrefundable charge of $40 per session is assessed to cover expenses such as those associated with computer hardware and software upgrades; library enhancements;use of and enhancements to labs, printers, mobile applications, student portal and email services; student activities and services; and graduation.
  
  The ******* Services charge posted to ******************** account as $40 ******* Service Charge July 2017. The 2017 is at the end of the description because DeVry updated the fee in 2017, so this distinguishes it from the prior charge.
  
  Regarding ******************** credit balance from the November 2022 session, DeVry found no delays in issuing her the credit balance. ******************** Federal Pell ***** and Federal Direct Loans disbursed on November 4, 2022 and ****************** was issued a $786.20 credit balance on November 9, 2022. Federal regulations require institutions to issue credit balances resulting from Federal Aid within 14 days. ****************** received her credit balance within 5 days.
  
  As mentioned in DeVrys November 8,2022 response, the $600.20 credit ****************** received would be deducted from the credit balance created from her November 2022 session financial aid,instead of repaying the funds. The combination of the $600.20 and $786.20 credit balances that ****************** received totals $1,386.40, which is the amount she anticipated to receive for the session. Included for reference is ******************* ledge reflecting the two credit balances (Attachment 2).
  
  On October 26, 2022, a DeVry manager spoke to ****************** at her request. The manager attempted to explain the $600.20 charge and the resolution. ******************** husband then took over the call and began being disrespectful to both ****************** and DeVry. DeVrys manager advised that the tone needed to remain respectful or the call would be disconnected. ******************** husband continued to be combative, so DeVry ended the call. DeVry was unable to locate any instance of ****************** being provided incorrect information to by DeVry.
  
  If you should require further information regarding this matter or other DeVry matters, please feel free to reach out to ***********************************
  
  Sincerely,
  
  
  ***************************
  Office of Ombudsman
  P: ************
  E: ***************************************

• Initial Complaint

  Date:09/29/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have reached out to DEVRY UNIVERSITY **** They have failed to provide proof of validation regarding a debt that does not belong to me. They have furnished this alleged debt on my consumer report and have failed to validate the alleged claim pursuant to Sec. 809(b)of the Fair Debt Collection Practices Act and according 609(a)(1)(A), you are required by federal law to verify, through the physical verification of the original signed consumer contract, any and all accounts that you post on a credit report. I demand this item be removed from my credit report immediately. DEVRY UNIVERSITY *** you are furnishing inaccurate and incorrect information to the consumer reporting agencies.The reporting of such inaccurate information has caused severe damage to my character, my reputation, my general mode of living and my ability to obtain credit for personal and house purposes.You and your inaccurate reporting have damaged my livelihood.15 U.S. Code 1681s2 - Responsibilities of furnishers of information to consumer reporting agencies (a)Duty of furnishers of information to provide accurate information 1) Prohibition (A)Reporting information with actual knowledge of errors A person shall not furnish any information relating to a consumer to any consumer reporting agency if the person knows or has reasonable cause to believe that the information is inaccurate.Duty: a moral or legal obligation; a responsibility Accurate: correct in all details; exact.Prohibition: a law or regulation forbidding something As Defined by The *** Even if you didn't receive a Form 1099-C, you must report canceled debt as gross income on your tax return.The *** Clearly defines a charge off as Gross or Ordinary income, ***OME DOES NOT GET REPORTED ON THE CONSUMER REPORT which in fact makes your reporting of this account inaccurate!Account Number: ************

  Business Response

  Date: 10/13/2022

  October 13, 2022
  
  Better Business Bureau
  330 ************,Suite 3120
  *******, ** 60611
  
  Re:                  ***********************
  Case ID:          18140692
  
  Dear Sir or Madam,
  
  This letter is in response to the September 29, 2022 complaint Mr. *********************** submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands **************** concerns to be that DeVry failed to provide proof of debt and reported the debt on his consumer report. He is seeking that DeVry address the questions attached to his BBB complaint (Attachment 1). Please note that DeVry received **************** request for information via **** on September 26, 2022.
  
  During **************** enrollment, he received two $600.00 Federal ******* (*******) Loans that applied to his student account in two, equal disbursements. Below is a chart of the disbursements and included for reference is his student account ledger (Attachment 2).
  
  Disbursement Date Amount
  February 22, 2011 $300.00
  March 16, 2011 $300.00
  May 20, 2015 $300.00
  May 20, 2015 $300.00
  
  University ********** Services, LLC (UAS) is DeVrys loan servicer for ******* loans. Both of **************** ******* Loans were in default due to no payment and were reported to the credit bureaus as such. Currently,UAS is only servicing one of the ******* Loans as the other loan was assigned back to the ********** of ********** Upon receipt of **************** request for information, DeVry identified that the wrong ******* Loan was assigned to the ********** of ********* and DeVry has since corrected the error. Please note that this did not have an adverse impact on ************** because both loans were in default. As requested by **************, included with this response are the answers to **************** questions (Attachment 3). Also included is **************** ******* Loan Master Promissory Note (MPN) outlining the Terms and Conditions of the loans, which include repayment and authorizations (Attachment 4). ************** may obtain all notices and statements that were issued to him by accessing https://******************/.
  
  If you should require further information regarding this matter, please feel free to reach out to ***********************************
  
  
  
  Sincerely,
  
  
  *********************
  Office of Ombudsman
  P: **************
  **********************************************

• Initial Complaint

  Date:09/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been attending this college since May of this year and have had no problems. I have been getting emails and phone calls harassing me about getting some papers filled out on my portal. I have filled out everything that I can and I'm still getting harassed that I need proof of residence. On my driver's license, I have my address on it that I have lived at this address for 5 years and I was told that they need proof of residence before my driver's license was issued. This is absolutely ridiculous!!! I told them that I have lived at my residence for 5 years but I'm not getting anywhere with them.

  Business Response

  Date: 09/23/2022

  September 23, 2022
  
  Better Business Bureau
  330 ************,Suite 3120
  *******, ** 60611
  
  Re:                  *****************************
  Case ID:          18015882
  
  
  Dear Sir or Madam,
  
  This letter is in response to the September 12, 2022 complaint ********************************* submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands Ms. ******** concerns to be that she was receiving phone calls and emails to complete paperwork on her student portal.****************** completed everything that she could but is being notified that she needs to provide proof of residency. She provided her drivers license that has her home address that she has lived at for the last five years, but DeVry informed her that she needed to submit proof of residency prior to when her drivers license was issued.
  
  On March 2, 2022, ****************** signed an enrollment agreement for the Bachelors in ******************** Systems degree program and began enrollment in the May 2022 session that started on May 2, 2022. The ******** Monetary Award Program (***) ***** is available to ******** residents that demonstrate financial need based on information provided on the Free Application for Federal Student Aid (FAFSA). As the *** ***** is for ******** residents, recipients must provide proof they have been an ******** resident for at least one year.
  
  Students can provide a variety of documents to show proof of residency that include, but are not limited to, an ** drivers license, ** identification card issued by the Secretary of State, a residential lease, or a utility bill.The documentation must include dates to show residency within the year. ***************** was required to provide proof of residency between August 30, 2021 and August 31, 2022. On July 21, 2022, ****************** provided a copy of her ** drivers license. However, the drivers license was issued to ****************** on October 27,2021. DeVry does not dispute that ****************** may have lived at the address for the last five years, the drivers license only covered the timeframe of October 27, 2021 through August 31, 2022. Proof of ** residency for August 30, 2021 through October 26, 2021 was still required for her to receive the *** *****.
  
  On August 23, 2022, ****************** provided utility bills to show proof of residency for the missing timeframe. However, the utility bills only had the issuance date and did not show the timeframe covered. DeVry could not accept the utility bills to show proof of residency for August 30, 2021 through October 26, 2021. On September 14, 2022, ****************** provided additional utility bills that included the dates of service.
  
  As ****************** recently submitted the documentation, DeVry still in the process of reviewing to ensure all required paperwork is on file.DeVry is disappointed to hear that ****************** felt harassed in DeVrys outreaches. DeVrys goal is to ensure she received the student financial assistance that she was entitled to, especially when the *** ***** does not need to be repaid by the student.
  
  If there are additional questions, please contact me ***********************************
  
  
  Sincerely,
  
  
  *********************
  Office of Ombudsman
  P: **************
  **********************************************

• Initial Complaint

  Date:08/28/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  i attended devry university for one class. i found out that their school wasn't accredit and had a lawsuit out. i contacted my advisor and told them that i wasn't going to be attending next semester and to withdraw me . he said he could do so without a problem. but when i looked on my account for next semester they say i owe **** and i didn't even take classes for September of 2022. i need this handled so i won't have the same problem with the other school i attended and withdrew from.

  Business Response

  Date: 09/06/2022

  September 6, 2022
  
  Better Business Bureau
  330 ************,Suite 3120
  *******, ** 60611
  
  Re:                  *************************
  Case ID:          17788395
  
  
  Dear Sir or Madam,
  
  This letter is in response to the August 28, 2022 complaint ***************************** submitted to the Better Business Bureau (BBB). DeVry University (DeVry) understands ****************** has concerns about her -$431.00 student account balance after she withdrew from her only enrolled course. ***************** states that she withdrew after determining that DeVry is not accredited and has a pending lawsuit.
  
  On December 29, 2021, ****************** signed an enrollment agreement for the Bachelors in Engineering Technology degree program (BET) and began her enrollment in the January 2022 session that began January 3, 2022.While ****************** was enrolled in the January ********************************************************** the course and was subsequently dropped due to the lack of attendance. All tuition and fees associated with the session were reversed off her student account. On May 19, 2022, ****************** signed another enrollment agreement for the Associate in Engineering Technology program (AET) and began her DeVry enrollment in the July 2022 session that began on July 4, 2022. ****************** utilized the Federal Pell *****,institutional aid, and cash to pay her tuition and fee charges.
  
  DeVrys 16-week semesters are comprised of two eight-week sessions. Students are awarded financial aid on a semester basis based on enrolled hours for the semester, and DeVry disburses financial aid equally between both sessions. Ms. ******** summer 2022 semester was comprised of the July 2022 and September 2022 sessions. On August 17, 2022, ****************** spoke with a Student Support Advisor (SSA) about her July 2022 course. During the call, ****************** shared that she wanted to drop all future courses as she lost her job. She also reached her federal aggregate loan limit, preventing her from receiving Federal Loans. ****************** did not have additional funding sources to continue her enrollment.
  
  ****************** received $862.00 in Federal Pell ***** for the July 2022 session. As the amount of Federal Aid a student receives is based on semester enrollment, $431.00 of the Federal Pell ***** was returned to the ********** of ********** This resulted in a $31.00 student account a balance that ****************** paid via credit card on August 31, 2022 (Attachment 1).
  
  DeVrys website provides information related to its institutional and programmatic accreditation. This information can be found at https://www.devry.edu/about/accreditation.html and states the following:
  
  DeVry University is accredited by The ************************** (HLC), www.hlcommission.org.
  
  And
  
  HLC is a national agency that accredits U.S. colleges and universities at the institutional level; and is recognized by both the U.S. ********** of ********* and the Council for Higher ********* Accreditation.
  
  And
  The following online program is accredited by the Engineering *********************************** of ABET (ETAC of ABET), www.abet.org:
  Baccalaureate Engineering Technology
  As noted on DeVrys website, DeVry is institutionally accredited by the **** While Ms.******** most recent program, AET, does not have programmatic accreditation, her initial program, BET, is programmatically accredited by ETAC of ABET. DeVry was unable to locate record ****************** raised her concern with DeVry related to accreditation.
  
  As of the date of this letter, ****************** does not have a student account balance with DeVry. DeVry is unable to respond to Ms. ******** concern about a lawsuit without more information. If ****************** would like DeVry to address her concern about a specific lawsuit, DeVry welcomes ****************** to provide the information to my contact below to review. If there are additional questions, please contact me ***********************************
  
  
  Sincerely,
  
  
  *********************
  Office of Ombudsman
  P: **************
  **********************************************

• Initial Complaint

  Date:08/05/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5Aug2022:Miljana.Kumati, *************** Advisor 27_13_9thJy2022:1455/1900::Hello Duplicate Check for amount of $694.00 with xxxx RTN with ***** The Bank want an reissue check for 1st one ; check cashed yet was processed not TOO pay, stop check nevertheless PAID so an second check is needed for the void 1st check payment TOO be validate. I asks the Banker TOO give me ********** Address for validated Checks yet response was an second check was needed.Cc1900 *****...P.S. I have letter from Bank if U need the information TOO Validate 2nd Check: ****** at Devry:******:was call yesterday on 26Jy2022Thanks!!!./**** **************************** On Wed, Jul 27, 2022, 2:28 PM Kumati, Miljana <***************************************> wrote:Hello, Thank you for your email. I am currently out of the office. I will return on Thursday, July 28th and respond to all emails and phone calls at that time.

  Business Response

  Date: 08/11/2022

  August 11, 2022
  
  Better Business Bureau
  330 ************,Suite 3120
  *******, ** 60611
  
  Re:                  **************************
  Case ID:          17677815
  
  
  Dear Sir or Madam,
  
  This letter is in response to the August 5, 2022 complaint **************** ************* submitted to the Better Business Bureau (BBB). While ************* Jrs complaint does not specify an exact concern, he references a check in the amount $694.00. DeVry has record of inquiries by Mr. ************* about a $694.00 credit balance check and this letter will provide additional information regarding the check.
  
  On April 26, 2022, Mr. ************* ****** an enrollment agreement for the Undergraduate Certificate in Networking Essentials and began enrollment in the May 2022 session that started on May 9,2022. DeVry records show Mr. ************* utilized Federal Student Aid to pay his student account charges. DeVrys 16-week semesters are comprised of two eight-week sessions. Students are awarded financial aid on a semester basis,and DeVry disburses financial aid equally between both sessions. ************** Jrs summer 2022 semester was comprised of the May 2022 and July 2022 sessions. As such, the Federal Direct Loans and Federal Pell ***** that disbursed to ************* Jrs May 2022 session were also based on his enrollment in the July 2022 session.
  
  On June 6, 2022, DeVry mailed a $694.00 credit balance check to Mr. ************* when the amount of financial aid disbursed to his account exceeded the tuition and fees. On June 17, 2022, Mr. ************* ****** a Stop Payment Request Form (Attachment 1) that DeVry processed on June 26, 2022. Once the form is processed, the check becomes void and DeVry reissued a new $694 credit balance check to Mr. ************* on June 27, 2022. On July 22, 2022, Mr.************* ****** another Stop Payment Request Form (Attachment 2) for the reissued check. DeVry processed and voided the check on July 27, 2022. DeVry has not issued a third check to Mr. ************************** the $694 credit balance check was issued to Mr. ************** the Federal Direct Loans and Federal Pell ***** that disbursed to his student account were based on his May 2022 and July 2022 session enrollment. At the time the second Stop Payment Request Form was processed by DeVry, Mr. ************** elected to drop his enrollment in the July 2022 session. As such, he became ineligible for a portion of the Federal Direct Loans and Federal Pell ***** that disbursed to the May 2022 session. Below is a chart that reflects the return of his Federal Student Aid.
  
  Federal Student Aid Type Return Date Amount Returned
  Federal Direct Subsidized Loan July 19, 2022 $234.00
  Federal Direct Unsubsidized Loan July 19, 2022 $1,131.00
  Federal Pell ***** July 22, 2022 $335.00
  
  The partial return of the Federal Direct Loans and Federal Pell ***** also resulted in a student account balance.Currently, Mr. *************** student account balance is $393.28. Included for reference is his student account ledger (Attachment 3) that reflects his balance, the voided credit balance checks, and the partial return of Federal Direct Loans and Federal Pell *****.
  
  If there are additional questions, please contact me ***********************************
  
  
  Sincerely,
  
  
  *********************
  Office of Ombudsman
  P: **************
  **********************************************