Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've took my car to then 6 times they'll was supposed to fix the cam shift sensory and my car is worst then when I gave it to them the car completely shuts off there should be no way my car is in worst condition then when I gave it to them and the only supervisor I dealt with was ******* ***** iam a single parent I need my car

  

  Business Response

  Date: 07/26/2025

  ****** ****** came in on February 13th, 2025. The check engine light was on. Codes were P0014 and P0017 wish would pertain to a timing issue.  Found the vehicle was low on engine oil.  The first step was to do an oil change and clear codes to see if either code returns. Customer returned on March 11th.  Code P0017 returned and we advised customer we will have to start by replacing the *** solenoid.  If other code returns, then will have to replace the timing sprocket as well.  Customer returned on March 15th  with the light back on. Discussed with customer next step is to replace the sprocket.  ****** left and returned on July 9th to do repair.  We let the customer use our loaner vehicle for free.  On July 16th , we finished replacing the timing sprocket and asked the customer to come and start the vehicle, which has a breathalyzer device, so we can verify and complete the repairs.  The customer returned the following day.  She started the vehicle and proceeded to drive off. ******* stopped her and reminded her we need to verify repairs; complete service and she needed to pay the $1300.00 bill. Customer stated she was never told she was going to be charged and drove off with the vehicle.  Check engine light came back on July 18th. Customer dropped the vehicle off on July 22nd.  The breathalyzer had now been removed. She was allowed again to use the loaner vehicle.  This was the first time that we were able to inspect and verify repairs from July 16th .  Sprocket repair checked good after that repair the oil was to be changed, which did not happen because the customer drove off with the vehicle.  Completed the oil change and then test drove the vehicle for 20 miles.  Repairs are completed. ***** the store manager called the customer July 24th and explained everything is good.  Oil needed to be changed due to a low level of oil, causing the light to come on. Customer responded with her car needs a good *** whooping.  She was supposed to return our car that day or the next morning and pick hers up. The afternoon of July 25th the customer still has not returned our vehicle ***** called her and she said she works every day until 8 pm unable to get back until the following week.  ***** said that was unacceptable.  ***** returned the customers vehicle to her work.  When ***** went to get in the loaner vehicle, he realized the drivers mirror was broken.  ****** stated thats how it was. In conclusion, the customer had been informed on every visit and the majority of the time has had access to our loaner vehicle.  Customer never paid the most recent bill and denies damaging our vehicle.

• Initial Complaint

  Date:07/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my car in to fix the cracking noise & creaking sounds I was hearing. After $1500 in repair cost my car still makes the same sounds even though I was told those sounds would go away after the repairs were complete

  

  Business Response

  Date: 07/05/2025

  *** ***** has been a customer for several years. He came in on April 22nd 2025 stating that someone else inspected the vehicle and he needs front struts and outer tie rods. We confirmed that he needed those repairs but only wanted to do the struts that day. *** ***** returned on May 24th 2025 complaining of a noise from the front of the car we inspected the vehicle and found that the outer tie rods were making that noise. We did the outer tie rod ends and a wheel alignment and test drove the vehicle to confirm no more noise and *** ***** took the vehicle. A few days later we received a phone call he was stating that the driver side window switch was not working. It was unrelated to the repairs that we did, since he is a good customer we agreed and replaced the switch for free even though we did not break it. Customer returned June ********* and had the switch replaced. At that time he did not mention anything of noise from the front suspension and we have not heard from him either. We would be more than happy to inspect the vehicle for *** ***** he just needs to give us a call and schedule a time to have that done.

  Customer Answer

  Date: 07/08/2025

   
  Complaint: 23546887
  
  I am rejecting this response because: as you can see I am referring to the ***** 3 & not the *******. ******* diagnosed my concern with the attached PDF invoice. He replaced the front hub assembly after the car sat for four days in his lot. He couldn't get me in for the 2nd part of the repair, so I took it to the ********** location where ***** ******** performed a courtesy check with the information i gave him and he completed the replacement of both strut assemblies. I called him a few days later and said the same noise i originally brought the car in for remains. He inspected my vehicle a 2nd time but looked confused as to the source of the noises. I paid $1500 for what exactly? I expect this issue to be resolved.
  
  Sincerely,
  
  ***** *****

  

  Business Response

  Date: 07/14/2025

  Thank you for letting me know that the problem is with the ***** 3. I apologize for assuming it was the ******* which also was in for suspension repair. Spoke with ***** ******** he recalls you coming in on June 20th complaining of a noise from the front end of the vehicle. Technician went for a test drive and heard a noise from the rear of the vehicle. I was told it was a faint noise another employee got in the back seat for a second test drive to confirm the noise was coming from the rear. ***** said he spoke to you about this. But was unable to determine the source of the noise. At this point we're going to have to get the vehicle in and inspect it. Please let me know a date, time and which location is convenient the one in ***********, ********** on *****,********** on a ******, *************** or the ********* location.

  Customer Answer

  Date: 07/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I will contact the Midas ********** for repair needed.
  
  Sincerely,
  
  ***** *****