Complaints
Customer Complaints Summary
- 81 total complaints in the last 3 years.
- 35 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had an advertising contract with Terraboost and per the contract I paid my fee in full on July 15th 2024 and the campaign was closed. They are now billing me again $600 for no reason as I do not have an active campaign with them. They are not responding to email inquires. I have filed a dispute with my credit card company
Business Response
Date: 07/28/2025
We apologize for the frustration and have been attempting to contact the client. In the meantime, we are processing a refund for the requested amount of $600.Customer Answer
Date: 07/29/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** *****Initial Complaint
Date:07/08/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We were contacted in March of 2025 by Terraboost Media, to advertise in *******, **, new HEB store that is supposed to open in September 2025. We signed a contract to advertise on the hand sanitation wipe display by the entrance. We paid the deposit and the monthly fees were supposed to start when the store opened. We noticed we were being charged monthly even though the store has not opened up yet. We called Terraboost, they said it was a mistake and they will send an email to us confirming the mistake and credit the account. A week later, they called and said they will no longer be putting our advertisement up and canceling the contract after taking a bunch of money from us. I wish I would have seen all the complaints and scams they have been doing before. I have contacted HEB Corporate to let them know how Systemized Media is using their name, image, and likeness to scam local companies. They are looking into the matter and getting back to me. Stay far away from this company.Business Response
Date: 07/10/2025
We sincerely apologize for an inadvertent overbooking at the client's desired advertising location. We idenfified and resolved the issues in our database. We have been in touch with the client regarding a full refund owed to him.Customer Answer
Date: 07/15/2025
Complaint: 23570703
I am rejecting this response because:
Sincerely,
***** **********Initial Complaint
Date:06/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Re: Complaint Against TerraBoost Media Failure to **************** and Unjustified Billing I am writing to formally file a complaint against **TerraBoost Media** regarding a deeply unsatisfactory business transaction that began approximately two years ago.I paid TerraBoost Media in advance for an advertising campaign that was never delivered. I spent a significant amount of time**hours upon hours**attempting to collaborate with their account provider and art department to create an ad design that met my specifications. Despite my efforts and communication, TerraBoost Media failed to provide anything usable or aligned with what was initially promised.Eventually, all communication from the company ceased entirely. My emails and voicemails went unanswered. I made **multiple attempts** to cancel the agreement and request a refund, but **no one ever responded**. For two years, I heard ***********, out of the blue, I have received a bill from their ********************************** in the amount of **/$2,700**, sent by ******** ************ ([****************************************************************](mailto:****************************************************************) | ***************). I have called and left a voicemail for Mr. ********** and also sent a follow-up email, but again, I received **no response**.To summarize:* TerraBoost Media was **paid in advance**.* They **failed to produce** the agreed-upon advertising material.* **All communication stopped** despite repeated outreach.* **No refund** was issued.* I am now being **billed for services never rendered**.This behavior is unacceptable, unethical, and may warrant further legal review. I am requesting your assistance in resolving this matter, ideally through a full investigation into TerraBoost Medias business practices. At the very least, I expect the erroneous /$2,700 charge to be canceled and my original payment refunded.Please feel free to contact me for any additional documentation or information.Sincerely,******* ******Business Response
Date: 07/03/2025
We have been in touch with the client working though a resolution. Client is appeased.Initial Complaint
Date:05/12/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We are writing to express our serious concerns regarding the unauthorized use of our companys name, logos, and artwork in a campaign at HEB, and to formally notify you that we consider this a breach of trust and potential ******** December 2024, we submitted all requested materials including logo drafts, photos, and a QR code to ******, following her confirmation that we were good to go. After that, we received no further communication.On January 26, 2025, we were contacted again requesting the same information, to which we responded by informing TerraBoost that we had already submitted everything and, given the lack of follow-up or ability to reach anyone, requested that our participation in the campaign be canceled.Despite multiple follow-up emails in which we made it explicitly clear that if we did not receive responses, we did not wish to move forward we later discovered that a campaign featuring our company name and artwork we never approved was launched at HEB.This was never authorized by us. This is not the agreement we entered into. This conduct is deceptive, constitutes unauthorized use of intellectual property, and we believe it rises to the level of theft and fraud.412.00 monthlyBusiness Response
Date: 05/15/2025
We sincerly apologize for a mixup in the advertising creative process. We have been in touch with the client to reset and restart their advertising campiagn to ensure full media value and flight time is received. We are expediting the process and will have resolution within a week.Customer Answer
Date: 05/20/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I will no longer be doing business with Terraboost marketing.The extended duration it has taken to address the issues, stretching back to December of last year, has led me to this decision. While I appreciate the recent attention to resolving the ad design process, the lack of direct engagement prior to my contacting the Better Business Bureau has unfortunately altered my perspective. Had there been a more proactive and personal response earlier in the process, my feelings might have been different.
Best regards,
****** *******Initial Complaint
Date:03/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I was contact in December by the company about doing some local advertising. On January 9th, the advertising proof was approved, and I was informed the advertising would be in place within 2-3 weeks, up to 30 days. Mid-February I went to the store where the advertising was to be in place, there was nothing. I call and emailed the representative there, **** ****. He stated that he would check into things. No response. March, I contacted them again, was told that someone from management would be in touch. No contact made. I have since emailed, and called numerous times over the past 3 weeks, with no response. There is still no response from **** **** the representative, nor any management. I have now been billed a total of $1425 for an advertising campaign that never has had any advertising in place. I have emailed, to cancel, and asked for a refund. I have called and asked to cancel and a refund. There has been no response from anyone at the company in form of phone or email. I simply want my money back for services not provided by the company.Business Response
Date: 04/13/2025
We are in contact with the client and working through a resolutionInitial Complaint
Date:03/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally file a complaint regarding a kiosk placement agreement that was misrepresented by Terraboost Media at a CVS location. We were led to believe that our kiosk would be placed at the front entrance of the store, ensuring high foot traffic and visibility. However, after finalizing our payment, we discovered that the kiosk was instead placed in a secluded corner near the vaccination roomfar from any significant customer traffic.When we inquired about the "pending location approval" status on 3/8/25 before installation, we were assured by ***** *******, our ****************** Manager that this simply referred to the shipping and installation process, not a potential change in placement. However, it is now clear that a new location was being approved without our knowledge or consent. Had we been informed of the actual placement, we would never have agreed to move forward.After further research, we have found multiple similar complaints regarding misrepresentation of kiosk placements, indicating a pattern of deceptive business practices. We have attempted to resolve this issue directly with Terraboost Media, requesting a refund due to their failure to deliver on the location, but they have refused to take responsibility.We believe this to be a clear case of misrepresentation and are seeking assistance from the BBB in resolving this matter. If the company is unwilling to issue a refund or an appropriate credit, we are prepared to take further legal action.Customer Answer
Date: 04/12/2025
Better Business Bureau:
The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed.
Sincerely,
******* *********Initial Complaint
Date:03/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am writing to formally file a complaint regarding a kiosk placement agreement that was misrepresented by Terraboost Media at a CVS location. We were led to believe that our kiosk would be placed at the front entrance of the store, ensuring high foot traffic and visibility. However, after finalizing our payment, we discovered that the kiosk was instead placed in a secluded corner near the vaccination roomfar from any significant customer traffic.When we inquired about the "pending location approval" status on 3/8/25 via email to ***** *******, our ****************** Manager before installation, we were assured that this simply referred to the shipping and installation process, not a potential change in placement. However, it is now clear that a new location was being approved without our knowledge or consent. Had we been informed of the actual placement, we would never have agreed to move forward.After further research, we have found multiple similar complaints regarding misrepresentation of kiosk placements, indicating a pattern of deceptive business practices. We have attempted to resolve this issue directly with Terraboost Media, requesting a refund due to their failure to deliver on the promised location, but they have refused to take responsibility.We believe this to be a clear case of misrepresentation and are seeking assistance from the BBB in resolving this matter. Thank you for your time and assistance. Please let us know the next steps in pursuing this complaint.Customer Answer
Date: 04/12/2025
Better Business Bureau:
The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed.
Sincerely,
**** ******Initial Complaint
Date:03/21/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
This is a ************* Look at their bad reviews!!! We wish we had! They sell you time on a kiosk which is not visible to shopping center clients entering or exiting the store. The shopping center clients haves to go in search of sanitizing wipes to even find the kiosk. Then the adds cycle for 10 or 20 seconds followed by 90 seconds of Terraboost Media adds for the Kiosk. On 3 of our 4 kiosks, they never even loaded our adds. Then, when you call this to their attention, they go through months of pretending to be fixing the issues and promise that the kiosks are being relocated. The Grocery Store managers say that we are not the only ones who complained. ?then the keep charging your credit card without authorization and refuse to cancel the ~$3,000 contracts. ******!Business Response
Date: 04/13/2025
We are in touch with the client attempting to actively resolveInitial Complaint
Date:03/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have an advertising contract with Terraboost and per the contract I paid my fee in full. They are now billing me again for now reason. They are not responding to email inquires. I have filed a dispute with my credit card companyBusiness Response
Date: 04/13/2025
We have been in contact with the client and have processed the inadvertent charges on 4.10.25Initial Complaint
Date:02/27/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Hello,I hired an advertising media company for one year and they are autocharging me into year two and say I owe 1200 remaining for a contract of 2700. I never ever would have entered into a contract for 2700 as we are in our third year of practice as a group and could never afford that. It was expressly told to me that this was a one year contract for 225 annually. I am a psychotherapy practice owner and understand that one year is the implied term by law. This company swindled me and others into a longer contract by adding a very small tiny print clause allowing them to continue to deduct from my business account for services we do not use not did we agree to use past the one year contract date. If you could please investigate this I would greatly appreciate it. I now have to close my business checking account due to the fraudulent business practices of Terraboost Media. Please help me . I greatly appreciate your assistance in this matter. Thank you, ****** M *****, ** LCSWBusiness Response
Date: 04/14/2025
We have connected and closed with the client and have released the renewal campaign.
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.