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Find a Location

German Auto Repair, LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforGerman Auto Repair, LLC

    Foreign Auto Repair

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 1 Customer Reviews

    Customer Complaints

    1 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    2088 S Elmhurst Rd, Mount Prospect, IL 60056
    BBB File Opened:
    3/24/2020
    Years in Business:
    6
    Business Started:
    11/15/2017
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Sam Suffet Jr., General Manager
    Contact Information

    Principal

    • Sam Suffet Jr., General Manager

    Customer Contact

    • Sam Suffet Jr., General Manager

    Customer Complaints

    1 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    11/09/2021

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    Complaint Details Unavailable

    Customer Reviews

    1 Customer Reviews

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    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dennis V

    1 star

    01/02/2024

    I would not recommend this auto repair shop to my worst enemy. I took my classic **** Porsche 911 to them back in October of 2020 to have the engine rebuilt along with any other problem that was found to make the car almost new again. That included brakes, electrical, clutch, transmission etc. I was given an estimate of $12,000, and I had to give them $4000 upfront. I told them I wanted my car back by June of 2021 so I can drive it during the summer. When **** arrived, I contacted them to ask is my car really? They said no because of Covid, it was difficult to get parts from Germany. They said so for the inconvenience but they would call me when ready. I called them several months later since I didn't hear from them, and I was told they are still working on it, and they will contact me. Now, June of 2022 has arrived, and I called again, and still the car wasn't ready. They sent me a text message with photos of the car in the air and the engine, transmission, brake rotors, and all type of parts were on the garage floor. They said they were still working on it, and to be patient. Now, June of 2023 has arrived and I called again to see was my care ready. They told me the car is almost ready, but they are having a small problem keeping the engine running. It would cut-off after a few minutes. They did not call me until September of 2023 to let me know my car was ready for pick-up and the total price was $24934.80 minus the $4000 we paid upfront. I said this is ridiculous because we only owed you a little over $8000. They told me they had to do more labor and get more parts. We went to the bank and got a cashier check for the amount of $20,834.80. We paid them, they gave us the keys, we started the car and it was back firing. We put it into gear to drive, and we moved the car a few feet and couldn't stop. No brakes. The car was undriveable. They told me they couldn't fine a brake part but as long as we stay under 40 MPH you can stop. WTF! This is crazy!

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