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Business Profile

Dentist

Advanced Dentistry at Morton Grove

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/10/2022

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 10/31/22 I went to this office for the first time. I bit my jaw and it turn to a sore. I came to this office because it was an emergency center. I saw the dentist he told me that it was my wisdom tooth. I wasnt expecting him to pull my wisdom tooth. He pull my wisdom tooth the same day. 5 minutes afterwards the dentist ask me do I want to get an implant done on my missing tooth. I told him I couldnt afford it. The dentist told me I can pay monthly I said no. He said they have a care credit card. I have a carecredit card but I wasnt going to use it. While I am waiting for anesthesia to wear off. The secretary came back in with the dentist and said I have **** credit limit. I dont know how they pull my info. The dentist charge my carecredit card $5016 on 10/31/22 for a service I didnt get. I was under anesthesia I dont remember signing any contract. I have an alert setup on my credit report. The next day I receive a message stating my card was use. I call the card to dispute charges. The dentist reimbursement my card for $4500 not the full amount. The dentist sent paperwork in to my credit card. He never gave me any paperwork. I was under anesthesia when I sign. I dont remember signing. The dentist file on my insurance $485 for wisdom tooth. My insurance paid 80%. The dentist added service that I didnt have to my card to get extra money. How can the dentist charge my card for $5016 service I didnt get done. Its illegal to sign when you are mentally impaired. I want the rest of $516 put back on my card. I will pay the dentist the amount on my dental insurance bill 80% of $485. This is fraud. Why he charged my card on 10/31/22 and he didnt perform service. I havent used my credit card over 8 years. He illegally look up my credit card information and charge my card and had me to sign while I was drugged up from getting wisdom tooth pulled.

Advanced Dentistry at Morton Grove is NOT a BBB Accredited Business.

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