ComplaintsforAdvanced Radiology
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/17/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
My husband went to the hospital for a hand injury. We received a bill for the hospital but not the radiology bill. I called the hospital to ask why I had not received a bill for the radiology services and they told me that they were sure I would receive one soon. That was in June 2023. I received notice from a Debt collector today for a bill that they had never sent me. I called Advanced Radiology and she would not speak to me since my husband was the patient even though I am the guarantor on the account. This is a hit against my credit when they are at fault for not sending me a bill.Business response
07/26/2023
Hello,
We apologize for the inconvenience this misunderstanding regarding our husband's billing has caused, Advance Radiology ** doesn't have a HIPPA complaint release for you on file which is why you weren't provided any details on your husband's account.
I will have your husband account updated and a statement send, a customer service representative will be reaching out to your husband once the account has been updated.
We value our patients; their time and we strive to provide excellent customer service promptly.
Please let us know if you have any additional questions, concerns, or comments, feel free to reach to me directly.Thank you,
*********************
Client ************************************************************************ **************Customer response
07/28/2023
Complaint: 20324064
I am rejecting this response because: the ******* collection Was for myself, not my husband. You have the wrong information on file and need to get this corrected. I have paid the bill but learned in the process that you were sending the bills to the wrong address. You need to make sure you have correct information on file.
Sincerely,
*************************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.