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GT Express

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for GT Express's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

GT Express has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • GT Express

      8500 West 191st Street Mokena, IL 60448

    • GT Express

      1781 E Risser St 8500 W 191st St Kankakee, IL 60901

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:07/21/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      One of their trucks drove through my front yard causing $2,700 worth of damage to my yard and sprinkler system. I have been contacting them for over 6 weeks. They choose to completely ignore me. I have contacted the president, the vp, and their safety director. They acknowledge my messages, but they take no action nor do they imply they will. I am preparing to file a lawsuit, but naturally would rather just have good old fashioned honesty step in and have them take responsibility for their mistakes. I know they are not BBB accredited, so I don't know what you can do if anything for me.

    GT Express is NOT a BBB Accredited Business.

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