Business ProfileforIntegrity Heating & Cooling, Inc.

Don't trust integrity web site about no lemon guarantee They say they will replace your furnance at no cost if the heat exchanger breaks before ************************************************* by integrity 9 yrs ago heat exchanger did break. I called them about it . They said that since my furnance was made by America standard it wasn;t covered. They now have lennox products so I guess their responsibilty ends once they switch companies. Good luck maybe next week it will be carrier that they cover and not ********* will cost me five thousand dollars to replace my furnance because I got a lemon from integrity who don;t stand behind the products they sell

************************** furnace was installed by Integrity Heating & Cooling, 9 years ago, in August 2014. At ************************** furnace inspection this season it was found that the heat exchanger was cracked. ************** and general manager contacted ****************** the manufacturer of ************************** furnace. They informed us that it would be 6-9 weeks until a new heat exchanger would be available for us to replace the one in ************************** furnace. Integrity Heating and Cooling relayed this information to ********************** as well as the labor cost it would be for us to replace it, as well as an estimate for a new furnace; in the event ********************** did not want to wait that long for the heat exchanger to arrive. ********************** declined both estimates, he went on our website and saw the "No Lemon Guarantee" and proceeded to call the office and complain stating that we should replace the entire furnace free of charge. My office director and general manager both explained to ********************** that the guarantee he is referring to is only for Lennox equipment, as we have partnered with ****** since his installation 9 years ago. ********************** said, "I guess their responsibility ends once they switch companies." This is just not true; we not only are willing to replace the heat exchanger under ************************** warranty and he would only have to pay the labor cost but we also gave ********************** several additional discounts on both the labor for the install of the heat exchanger and on a new furnace install. We have gone above and beyond for this customer, and it seems there is just no satisfying this customer.