Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/26/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Subject: Urgent Warranty Issue Tag #******Dear Nissan AL Piemonte,I am writing to express my deep dissatisfaction regarding a recent service experience tied to extended warranty ticket #******, dated June 2, 2025.Despite holding an extended warranty, I was charged $1,648.86 for a CVT malfunction, reportedly caused by liquid intrusion through the cupholdera design flaw that should be covered under warranty.I am writing to express my deep dissatisfaction regarding a recent service experience tied to extended warranty ticket #******, dated June 2, 2025.Despite holding an extended warranty, I was charged **$1,648.86** for a CVT malfunction, reportedly caused by liquid intrusion through the cupholder. As you know, cupholders are meant to accommodate beverages, and condensation is inevitable. If this design flaw causes damage, it should be covered under warranty.Your invoice emphasizes a commitment to customer satisfaction and exceptional workmanship. Yet, when I sought a resolution, my claim was refused with no clear path for recourse.This response is both disappointing and unacceptable. I urge you to review the situation and honor the obligations outlined in your warranty.I look forward to your prompt attention and a fair resolution.Sincerely, [***** *****]

  Business Response

  Date: 07/01/2025

  Dear Mr ************ are sorry that you are disappointed with your experience, but I do believe clarification is necessary: the liquid intrusion was not through the cupholders it was through the bezel around the shifter and the shifter assembly.  We never said the condensation in the cupholder caused the problem.  We succinctly stated that the liquid intrusion was on the center console in and around the shifter to such a degree the shifter assembly had to be replaced. We consulted with Nissan TechLine during the repair.  They stated it was not covered by warranty.  We spoke with Nissan Service Contract, and they denied your claim, as this was not a mechanical malfunction or breakdown.  The damage to the shifter was caused by the liquid spilling into the center console. 

  We opened a case with Nissan on your behalf, and they denied coverage.  You can contact Nissan Consumer Affairs directly, as they can assist with the Warranty and Service Contract coverages. But please remember: the damage was not a design flaw.  It is a result of a liquid spilling/being poured/entering the shifter area to such an extent that it caused damage to the shifter assembly.  As a dealer, we will honor whatever Nissan decides to do.  Al Piemonte Nissan does not decide what is covered by Warranties or Service Contracts.  That is controlled by Nissan.
  

  Thank you for your understanding,

  ****** **********

  Controller

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23523070
  
  I am rejecting this response because:  

  My wife and I are offended by the notion that Nissan is insisting that two middle aged individuals who are allowed to drive this vehicle are being told that LIQUID was poured somewhere, somehow in the ****** So we dont know what you are referring to because I was simply shown a picture of a rusted s**** in the cup holder area. Im not sure why such a powerful company would basically go out of there way to not help its consumer. 
  
  
  Sincerely,
  
  ***** *****

  Business Response

  Date: 07/02/2025

  I am sorry that you feel offended that was not my intention.  I must reiterate that the damage was not caused by condensation in the cupholder.  The picture that was sent to you was to show you the liquids residue around the shifter, the center console, and under the rubber cupholder covers.  At the time of service, you were advised by the Service Advisor and the Manger that the repairs were declined by Nissan Service Contract.  If you are stating that you did not spill anything, then you have to explain that to Nissan *************.  Only Nissan ************* and/or Nissan Consumer Affairs can overturn their decision to decline to pay for the repairs.  I followed up with Nissan Consumer Affairs and saw that you contacted them, and they declined to pay for the repairs.  I cannot stress enough that dealers do not decide what repairs are covered by the manufacturer or the service contract provider.  Only Nissan ************* can authorize payment to cover the repairs.  Any further questions concerning this matter should be taken up with Nissan Consumer Affairs.
  
  Thank you for your understanding,
  ****** **********
  Controller
  

  Customer Answer

  Date: 07/16/2025

  Complaint: 23523070
  
  I am rejecting this response because: I currently have a case #******** with Nissan Consumer Affairs, and I'm waiting to hear back from the arbitration department. I would like to add that my wife and I take this entire experience seriously, and we are trying to help ourselves, but we can't control Nissan and their turnaround time to respond. Very disappointed and not sure what to do now.
  
  Sincerely,
  
  ***** *****

• Initial Complaint

  Date:02/14/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Saturday February 3, **** I went to Al Piemonte Nissan to purchase a Nissan Rogue (certified pre-owned) or used. I didnt want a brand new car. The sales person alleged that the finance company only approved $18,000 so she showed me a Nissan Kicks. I test drove the Kicks and thought ok I will pay $300 and have a dependable car not bad. Instead the dealer filled out the bill of sale for a car value of $24,000 for that amount I should have the Rogue. That is not the price I was given. Then the finance Manager *********************** added ************* without asking me if I wanted it and added a prepaid maintenance plan without asking if I wanted it. By the time everything was done the payment turned out to be almost $700. For that car payment I should have a Nissan Pathfinder not even the Rogue. This is ridiculous that I cant get my money back, give the car back and have to pay for stuff I didnt ask for and things I didnt approve. I paid $3, 000 out of my pocket with my debit card. I want to cancel the entire thing. I regret ever walking into Al Piemonte Nissan what they do is fraudulent and should be outlawed. I have never met a bigger bunch of thieves and hooligans.

  Business Response

  Date: 02/15/2024

  PLEASE SEE THE ATTACHEMENTS

   

  THANK YOU!

  Customer Answer

  Date: 02/15/2024

   
  Complaint: 21295081
  
  I am rejecting this response because the sales person told me I was getting an $18,000 car.  I thought ok smaller car smaller payment.  I'll take a $300 payment.  Look at the paperwork, I never requested a prepaid maintenance and I never requested GAP insurance.  As I stated earlier.  Al Piemonte Nissan makes their money by fraudulently adding charges to their paperwork so that they can continue padding their pockets all the while ripping off consumers.  The sales people lie, their finance "managers" or crooks lie and they are all supported by the biggest crooks their managers.  See the attached valuation of the vehicle they claim is worth "$24,000".  The car doesn't even have remote start.
  
  Sincerely,
  
  ********************************

  Business Response

  Date: 02/22/2024

  Good Morning,
  
  Again I will reiterate, ***************** purchased a 2022 Nissan Kicks, serial number ************************************************.  At that time, she signed the (previously attached) Bill ** Sale, Used Vehicle Rider,Retail Installment Contract, Prepaid Maintenance Agreement, Gap Policy, and Certified Pre-Owned Warranty, just to name the pertinent documents. All of those forms have her signature acknowledging her agreement to the terms of her purchase, including the statement (highlighted) that she has had all of her questions answered regarding her purchase and the terms thereof. The duty to read body of law is clear and well established in ********.  ***************** agreed to purchase the Kicks, and accepted the purchase terms. After speaking with ***************** recently, she feels she holds no responsibility to read what she is signing.  She was clearly told what the terms of the Kicks purchase was, and we disclosed every price for every item purchased -- her signature on each form attests to that fact.  I understand that ***************** feels she should be driving a Rogue, as she referred to the Kicks in her complaint as a "some toy".  The facts remain that she agreed to purchase the Kicks, and despite our attempts, her low credit score would not allow her to purchase a Rogue she wanted.  
  
  Ms ******** desired settlement cannot be accommodated.  The purchase has been completed, and we cannot cancel a transaction as if it never happened.
  
  Thank you for your time and attention to this matter.
  
  Sincerely,
  
  ***********************************
  Controller
  ***************************************...

  Customer Answer

  Date: 02/22/2024

   
  Complaint: 21295081
  
  I am rejecting this response because again, please see the attached value of the Nissan Kicks it is worth at best $18,000.  Al Piemonte Nissan "claims" the finance company would not approve me for a Rogue or for more money, yet somehow they got the finance company to approve finance company to approve financing the Kicks (worth $18,000) for what the dealer claims is a vehicle worth $24,000 which is what I was trying to get in the first place. 

  The dealer claims they "couldn't" get me into a Rogue yet they magically added all these extra charges for things I NEVER asked for and when I reached out to the finance company to get information from them they "couldn't" give me information.  The dealer was in a hurry to get the loan funded so that they could s**** me and that's all they cared about. 

  They didn't hear me out when I dropped off the car for service and spoke to the finance manager ******.  They didn't hear me or listen to me when I went to see the director of used vehicles ***********************.  They didn't hear me out or listen to me when I went to see the Finance Manager *****************************.  Their Accounting Manager ********************************* is just as rude, disrespectful and condescending as can be and their way of trying to solve the problem is yelling at the consumer and asking questions like, "how stupid can you be?, are you not 18? do you not speak English?".  I am appauled by the fact that they are allowed to do this to consumers and get away with it.  I think it is time for a government agency to step in and put this dealer in their place and stop them from fraudulently stealing money from consumers like me.  Consumers that need to buy a vehicle but instead are taken advantage of by dealers like Al Piemonte Nissan.  
  
  Sincerely,
  
  ********************************

• Initial Complaint

  Date:01/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* did not want to make the initial vehicle purchase in October 2023. ******* stopped in the dealership just to take a look at the vehicles on the floor and on the lot. The salesman took advantage of ******* and encouraged him to relax during the whole entire experience at the dealership. ******* could not relax while at the dealership because the salesman provided a monthly car note calculation which was above *******'s expectations. Debt to income was not a factor in concluding a reasonable monthly car note amount by the dealership. After quoting only one monthly car note amount of $649.79, the salesman kept indicating to ******* that he would be okay with meeting this monthly payment. ******* demanded his keys to the dealership potential trade in before the transaction was finalized. The salesman kept ignoring ******* request and indicating that the paperwork didn't go through yet. The potential trade in for the dealership was ******* 2020 Nissan Rogue with a odometer of ******. ******* is not confident that he received the correct value for his trade in.******* is a senior citizen and was forced by the salesman to purchase a vehicle that he cannot afford. ******* had 4 days to return the vehicle. ******* did return to the dealership within the 4 days but the dealership would not accept the return of the **** Nissan Rogue. The dealership indicated that they had to wait for paperwork. The dealership had excuses since the initial point of contact with *******.********************************* health has been affected since October ************************ Piemonte. ******* would like a resolution for this situation. Al Piemonte argument is that ******* had time to discontinue the purchase. Al Piemonte indicated that there was a heavy amount of paperwork for ******* to sign. During the paperwork phase, Al Piemonte believes ******* had time to rethink about making the purchase.******* would like to regain his ability to make a new purchase for a vehicle with a lesser monthly note. ******* would like to remove the 2023 Nissan Rogue as ever being a debt owed. ******* would like to return the 2023 Nissan Rogue to Al Piemonte dealership immediately.******* is not satisfied with the experience at Al Piemonte. The experience with Al Piemonte was well beyond peer pressure but a health risk and stressful.******* would like to make an independent decision to purchase a vehicle with a lesser monthly car note. ******* is not a satisfied consumer and need your help better business bureau with a resolution.

  Business Response

  Date: 01/26/2024

  Please see attachment

   

  Thank you

  Customer Answer

  Date: 01/27/2024

   
  Complaint: 21200702
  
  I am rejecting this response because:

  ******* asked several times for the 2020 Nissan Rogue keys which is the vehicle that he drove to the dealership.

  ******* was ignored by his comment to decline to make a purchase of a new vehicle in October 2023.

  ******* noticed that his 2020 Nissan Rogue was blowing out cold air only. ******* got the 2020 inspected by an auto parts store. The auto part store informed ******* that a cord was needed to repair the flow of the 2020 Nissan Rogue heating system.

  Once ******* visited the AL ******* dealership, ********** was immediately informed by ******* of a minor repair needed for the 2020 Nissan Rogue. A representative told ******* that the 2020 Nissan Rogue warranty had expired on the heating system cord. The representative with ********** suggested ******* pay $180 to have the vehicle fully inspected. ********** never mentioned a possible defect was going on for the 2020 Nissan Rogue. ********** was silence about any recalls. 

  The 2023 Nissan Rogue, which is the current vehicle in ******* *********** appears to have some mechanical problems. ******* has noticed an unusual noise coming from the 2023 Nissan Rogue.

  The initial focus of a simple repair turned out to be a tremendous disaster. simple inquiry about warranty on the 2020 Nissan Rogue by ******* lead to AL ******* sales representative pushing ******* to purchase a 2023 Nissan Rogue. ********** was focused on making a sale not ******* needs and wants.

  ******* handed over the 2020 Nissan Rogue keys to AL ******* dealership with intent to trust ********** and an understanding that a 2nd opinion for a vehicle inspection was going to occur.  ******* had no intent to make a a new vehicle purchase.

  The ***** Blue Book Value online results for the 2020 Nissan Rogue has been attached to this complaint. 

  When ******* requested the 2020 Nissan Rogue keys, AL ******* should have returned them immediately with no delay. Instead AL ******* held on to ******* 2020 Nissan Rogue with the intent to never return them to ***************

  *Recall not taken into consideration by both AL ******* nor Finance.

  Finance figures for the Al ******* 2023 Nissan Rogue as of October 2023.

  *Since October 2023, ******* has struggled to make payments. ******* has paid monthly car note payments since October 2023. The first payment on November 12, 2023 was made by ***************

  Trade Allowance $16,000  ****** Blue Book Value seems to agree with the value of the trade in.

  ******* ******* owed for the 2020 Nissan Rogue  $14,700

   

  Trade allowance 2020 Nissan $16,700

  Less: ******* owed 2020 Nissan $14,700

  Net Allowance.  $1,300

  Please indicate where the net allowance of $1300 got applied? The $1,300 net Allowance should have been subtracted from the ******* ******************* on the 2023 Nissan Rogue. Subtracting the $1,300 will overall decrease the amount ******************* on the 2023 Nissan Rogue.

   

  2023 Nissan Rogue Vehicle total

  $21, 551.95

  Add: ******* ******* owed on the 2020 Nissan Rogue $14,700

  Unpaid ******* as of October 2023

  $36, 251.95

   

  It appears that AL ******* added the ******* owed by ******* on the 2020 Nissan Rogue of $14,700 to the cost of the 2023 Nissan Rogue. 

  The 2020 Nissan Rogue should no longer be a debt owed by *******. The 2020 Nissan Rogue was sold by AL *******. 

  Al ******* would be double dipping if ******* remains obligated to pay $14,700 for the unpaid ******* of the 2020 Nissan. Two parties would be paying for the same vin number and there is one owner. ******* should no longer be obligated to pay for the 2020 Nissan Rogue.

  Also, I noticed ******* did not receive a senior discount.

  Resolution: 

  ******* would like to return the 2023 Nissan Rogue and get a affordable **** new vehicle.

  Sincerely,
  
  *********************************

   

   

  Business Response

  Date: 02/08/2024

  PLEASE SEE ATTACHMENT

   

  THANK YOU!

  Customer Answer

  Date: 02/10/2024

   
  Complaint: 21200702
  
  I am rejecting this response because:

  
  I have provided supporting documents that Charlie ******* owed on the 2020 Nissan Rogue trade was rolled over into the Purchase price of the 2023 Nissan Rogue. 
  
  The Nissan Rogue appraised blue book value per AL Piemonte documents is ******. AL piemonte subtracted the ****** from the selling price of the 2023 Nissan Rogue. The 2023 Nissan Rogue selling price is *********. The appraised value of the 2020 Nissan Rogue was described as a trade in allowance and subtracted from the 2023 selling price. The difference between the selling price and acknowledged 2020 vehicle appraisal also known as the trade in allowance is *********. The ********* had various fees and taxes amounts added on  including warranty, sales tax, county tax, etc. Once the fees and taxes were added, the new total equaled *********. The ********* did not include the unpaid amount on the 2020 Nissan Rogue trade in which was good.
  
  AL Piemonte moves along further in their calculations and add the ******* owed on the 2020 Nissan Rogue trade ****** to the 2023 Nissan Rogue selling price of *********. This shouldn't have been the case. 
  
  I previously attached the ***** Blue book value documents which I gather from my online searches.  I also previously provided supportive documents proving that the ******* owed on the 2020 Nissan Rogue should not have been rolled over into the 2023 Nissan Rogue purchase price.
  
  Please note the appraised value of the 2020 Nissan Rogue should be quoted from a reputable place such as ***** Blue Book Value. 
  
  There was a recall on the 2020 Nissan Rogue. I have previously provided the supporting documents.
  
  Please do all necessary adjustments so that the unpaid ******* for the 2020 Nissan Rogue trade in is not incorporated in the 2023 Nissan Rogue calculations.
  
  Also, please keep in mind that there was a recall on the 2020 Nissan Rogue.
  
  Also, what other options does ******* have to have the current vehicle 2023 Nissan Rogue inspected and repaired without going to AL Piemonte Nissan. ********************************* does not feel comfortable with visiting AL Piemonte Nissan locations.
  
  I would like an immediate resolution to this complaint.
  
  ******* would like his 2020 Nissan returned.
  
  Also, the higher the unpaid ******* owed for the vehicle the higher the interest.
  
  Please resolve this for **********************************
  
  The complaints were written by *****************************, MBA. I hold a BS and MBA major in Accounting.
  
  My aunt ********************************* and ********************************* are a couple.
  
  ********************************* ************
  
  
  Sincerely,
  
  *********************************
  
   
  
   
  
  
  
  
  Sincerely,
  
  *********************************

  Business Response

  Date: 02/13/2024

  Good Afternoon,

  This is Al Piemonte Nissan's last response regarding complaint #********.  AL Piemonte Nissan stands by our previous statements with no new information being provided.  Due to legalities regarding discussing personal information with anyone other than the buyer, I again invite ********************* to come to Al Piemonte Nissan, and bring whomever he wants, and we can go over his purchase paperwork.

  Thank you again for your time.

  Sincerely,

  ***********************************

  Controller

• Initial Complaint

  Date:07/05/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took in my Nissan Rogue for an Oil Change on 6/30/2023 around 12:20 pm. When I went to go pick it up. I went around and looked at my car to see everything was good. When I opened the hood there was some pliers inside the hood just placed on it. Nobody was there to ask if everything was okay or nothing. I have a picture for proof showing where they were placed. This couldve led to a whole incident causing my SUV to malfunction. What if I drove and never checked it? I couldve had an accident, something couldve cut through it. Its ridiculous I trust these people with my car and they leave their tools anywhere. I have attached the picture for further details

  Business Response

  Date: 07/21/2023

  First, I would like to thank *************** for bringing this to our attention.  While we all make mistakes, this one was avoidable.  We are all very happy that nothing bad happened.  It was also a good ****** for all of our mechanics to take their time and make sure everything is how it should be.  That being said, we would like to offer *************** a $100 credit to be used at our dealership towards future repairs/purchases.  We value our customers, and appreciate their loyalty to Al Piemonte Nissan.  I will note his account at the dealership, and the $100 credit will be available for *************** to use at his discretion.

   

  Thank you,

  ***************************

  Service Manager

  Customer Answer

  Date: 07/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I hope this doesnt happen again and the mechanics pay attention to their work. We work hard for our cars and it wouldve been disappointing if my car wouldve been damaged. Thank your for responding and taking action into this. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:03/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/06/2022, I went to the Al Piemonte Nissan in ************, ** to purchase a new car. After negotiating the price I was told that I could not take it home due to a cracked windshield. I test drove the car earlier and did not notice a crack, nor did the dealer show it to me. They were eager to close the deal and told us if we purchased the car that day they would send it out to get the windshield replaced. I purchased the new 2023 Nissan Pathfinder for $46,772.31. Two days later, on 12/08/22, my car was ready but I was told not to wash it for 5 days because of the windshield glue.After waiting the 5 days I wanted to get my new car cleaned when I noticed there were many chips in the paint all over the hood. I went back to the dealer and told them about it. The service manager told an employee to wash it and put on *****. Once it came out he let me know that it was possibly a paint defect, however he couldnt assure me that they would be able to do anything about it. I was told they were going to call an expert into the dealer to look at my car.Over 3 months have passed and I have not been called. I was told to make a report with Nissan North America *************), which I did. My case number is #********. A few days later I was told that they had spoken to an expert who saw the pictures and determined that those were indeed paint chips, however they declined any further steps to fix the problem. I asked to see a copy of the report and was told that was not possible. My car was never photographed for such a report.Now, everytime I call the dealer, they just brush me off. Once they made their sale, I was no longer a priority. I believe they knew the problem but did not want to disclose it at the time of the sale. Instead I was told there was a cracked windshield, had to wait for the car, and was told not to wash it. This seems suspicious.Now I am left with a 46k damaged car and no resolution from the Al Piemonte Nissan Dealer to repair the chipped paint

  Business Response

  Date: 04/28/2023

  see attachments

  Customer Answer

  Date: 04/30/2023

   
  Complaint: 19874942
  
  I am rejecting this response because:I am not happy with the response the representative from the dealer gave, that is why I am declining to accept any resolution with them. They are claiming false information and making me look like I was to blame for this problem.
  On January 13, 2023, *************** brought the vehicle in for the ***** mile service 
  That statement is definitely not true, I did not bring my vehicle in for any sort of service. Nor was any service done that day. I brought my car in to be looked at because of the paint chipping and not for any service.
  He spoke with *****, the Service Manager, and ***** agreed that it looked like "rock chips" in the paint (damage from rocks while driving), but *************** did not ask ** to repair them, nor did we offer
  First of all, the whole reason I brought my car that day was to see what could be done to fix my car. Second, I was instructed to talk to ****, he was the service manager, not ****** **** had the car washed so he can have a better look at the damage. He determined that it indeed looked like it was damaged from rock chips. He said that they would call a paint specialist in so they could take a look at the car, and I would be called in so I could bring in my car for the specialist to look at. That never happened, they never set up anything.
  I have spoken to many dealership employees, and only ***** and **** remember speaking to *************** after the initial sale. They both agreed that *************** stated that he drives mostly on the expressways, where small flying rocks are the norm.
  Again this is not true, I specifically told both of them on separate occasions that I DON'T DRIVE ON THE FREEWAYS! I take that as an insult the way they are turning things around.
  They had no recollection of speaking to him about a "paint defect
  ***** wouldn't have any recollection of having this conversation because at that time it was **** who was the service manager. **** said that it could possibly be a paint defect, that's why they were supposed to bring in a paint specialist.
  I am completely dissatisfied with the response and with the service I have received from them. This is my second car I have bought from them. I'm not trying to get one over on them, I simply want a resolution to this problem. It seems feasible that if something were to have caused damage to the original windshield during transit, the paint could have also been damaged. Again I'm not looking for monetary compensation, I simply want my vehicle fixed.
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 05/17/2023

  Please see the attachment for our response.

   

  Thank you

  Customer Answer

  Date: 06/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:10/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a vehicle at their dealership in august of 2020. Vehicle is in for its 3rd transmission replacement at 125k miles. ******* *****k per transmission. I have called Nissan North America in regards to manufacture buy back. With all warranty work that has been done, repairs cost more than msrp cost of the car brand new. All repairs have been made on extended warranty. Due to all the issues we have had with this car I simply want either my money back for the vehicle or trade in at no additional cost. There will also be a 3rd document when current repair is finalized.

  Business Response

  Date: 10/12/2022

  Please see the attachment for our response.

  Thank you

  Customer Answer

  Date: 10/13/2022

   
  Complaint: 18199792
  
  I am rejecting this response because: Nissan North ******* has stated nothing they can do to help me. Ever since I have owned this car it has been nothing but problems and unnecessary warranty repairs based on year and mileage. Nissan North America has also stated to me to contact BBB or attorney general to resolve my issue. It was a car I was pressured into buying because salesman at the time I believe his name was *****, told me that it was the only option I had. Never saw or test drove anything else. Since *** owned the car 3 transmissions, 1 axel, maf sensor, 2 control arms, and a bunch of other work. Needless to say if I was never pressured into buying the car I never would have bought it. Maybe another intervention with Nissan North America can resolve this issue.
  
  Sincerely,
  
  *************************************

  Business Response

  Date: 10/27/2022

  Please see attached response.

   

  Thank you,

  Customer Answer

  Date: 11/01/2022

   
  Complaint: 18199792
  
  I am rejecting this response because: Like I have stated, Im not frustrated with the dealership Im frustrated with Nissan North America. Regardless of the mileage a transmission is supposed to last longer and the warranty parts are supposed to last longer. I have sent nissan North America another complaint
  
  Sincerely,
  
  *************************************