ComplaintsforExipure
Weight Loss
Current Alerts For This Business
Pattern of Complaint:
BBB files indicate that this business has a pattern of complaints concerning
- Consumers allege the business is requiring used empty bottles to be sent to them from customers to process a refund.
- Consumers allege Exipure not upholding their Full Money Back Guarantee.
- Consumers allege product not helping customers lose weight.
On 5/17/2022, BBB submitted written requests to the company encouraging them to address the pattern of complaints. As of 6/2/2022, the BBB has had no response.
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/04/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Exipure is 'Refusing to refund the Purchase Price' in direct contradiction to their ******************* Guarantee of '100% refund if not Satisfied with Results'Exipure was ordered on November 25, 2022. (order # (VYZKARY) The 3 bottles of product were shipped on November 26 and arrived November 29th. I was charged via Credit card $267.49 CAD. The product was used exactly as described in their documentation for 90 days but there was no weight loss. Very disappointing! I contacted Exipure in writing on April 25th 2023, requesting a full refund as per their Satisfaction Guarantee.Exipure said they would not refund unless I 'returned the Emptied bottles'. I explained that I had used the product as directed and the bottles were subsequently disposed of into recycling, as per the law in our town.There is no mentioned in their product advertising Guarantee that you would only qualify for Money Back ...if you kept and sent back all the bottles.After describing my request in multiple communications, I asked in writing on April 29th to escalate my request to ****************** There has been no response from Management at Exipure. My complaint is the mis-handling of my Refund Request ... and Exipure's actions to not honour their Money Back Guarantee. My ask is that Exipure process a full refund of $267.40 as per their Guarantee. Thank you for helping me escalate this matter.Initial Complaint
04/18/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I ordered a number of bottles of Exipure weight loss supplement on November 7 of 2022. They came with a guarantee that if I was not 100% satisfied the company would return 100% of my money. Order reference number 7Q9FACP7 I took the product for the recommended time period and saw no results. In fact it was making me ill so I had to stop taking it. I contacted them telling them this and requesting a full refund and was told that in order to receive one, I had to send back all of the bottles including the empty ones (which I had already recycled). I am stuck with the product. I paid $418.93 ******** plus duty for this product which was useless and even harmful to me and the company will not refund my money because I do not have the empty bottles from the product that was consumed. I have 12 unopened bottles. I would like a full refund from the company.Business response
04/19/2023
Dear *****,
Thank you for your message. I am sorry to hear you are not completely satisfied with your order.
As per our refund policy we must receive the purchased product back at our warehouse, within the time frame, before we can issue your refund. This is standard procedure for online retailers.
Nevertheless, in your case I have gone and actioned a full refund for your entire order which should be back to your account in the next 3-5 days.
Please don't hesitate to get in touch if you need further assistance.
Kind regards,
**** - Customer SupportInitial Complaint
04/14/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
On 08/11/22, I ordered 6 bottles of Exipure. I received them on 08/19/22. They didn't do what they said they would do so I notified them on 02/04/23 that I would be returning the bottles and requested a full refund of the $250.38 that I paid for them. I returned them on 02/06/23 and the **** delivered the package to them on 02/10/23. Exipure refused to issue me a refund because they claim that their "iron-clad 180-day 100% money-back guarantee" was from the order date and not the more relevant delivery date. However, their online offer does not say "from the order date." I wanted to give their product a fair trial so I made sure that I had tried all of the pills that they sent me. Based upon all of the complaints about this company that I recently saw on ******* Exipure seems to be a scam.Business response
04/16/2023
Dear *******,
Thank you for your message. I am sorry to hear you are not completely satisfied with your order.
As per our refund policy we must receive the purchased product back at our warehouse, within the time frame, before we can issue your refund. This is standard procedure for online retailers.
Nevertheless, in your case I have gone and actioned a full refund for your entire order which should be back to your account in the next 3-5 days.
Please don't hesitate to get in touch if you need further assistance.
Kind regards,
**** - Customer SupportTell us why here...Initial Complaint
04/13/2023
- Complaint Type:
- Billing Issues
- Status:
- Resolved
On March 10, 2023, I ordered some Exipure weight loss gummies. Next day, I saw that Capital 1 had 2 charges pending, one for $128.07 and $49.99; Cap 1 inquired whether these charges were legitimate. I contacted them and told them that the $49.99 charge was not right. I contacted the vendor, Think-Ketolife, and I protested the $49.99 as it was for something called Cleanse and I did not order it. I was told it was already shipped so they couldn't refund the charge. As a sort of compromise they refunded $56.29 and $3.75. I did not do anything further thinking I had learned a hard ******* But today, April 11, I learned they had charged me $59.99. I was notified by Cap 1, and asked if I had recognized the charge, and I replied NO, NO. Several calls later, I was told by "*********************" at Keto-Life that this was a subscription and had been shipped already so could not be refunded. He offered me half as a refund. I told him no that I had not signed up for, did not order it in any way. I have 2 addresses and a third area where the complaint line is located: ****************** address I have given you, plus ************************************************************************************* and the telephone, ************ which is located in ********** I believe. Meanwhile, we have given the original gummies a reasonable try and have found them to be useless except as a very expensive, and unwanted, vitamin supplement.Business response
04/14/2023
Dear *******,
Thank you for your message. I am sorry to hear you are not completely satisfied with your order of Exipure.
As per our refund policy we must receive the purchased product back at our warehouse, within the time frame, before we can issue your refund. This is standard procedure for online retailers.
Nevertheless, in your case I have gone and actioned a full refund for your entire order which should be back to your account in the next 3-5 days.
In regard to the other company you mention, Think-Ketolife,this has absolutely nothing to do with us and must have been a separate transaction you made. We have the order of Exipure with us which is now fully refunded but we will not be able to help with the purchase you made of another unrelated brand.
Please don't hesitate to get in touch if you need further assistance.
Kind regards,
**** - Customer SupportCustomer response
04/16/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****************************************Initial Complaint
04/12/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I ordered Exipure on 9/17/2022. I obviously couldn't start taking the pills until I received them! I read the whole ad twice before ordering. It states that for it to work I should use all the bottles up. I finished all 6 bottles on 3/14/2023. No where could I find the address to return the empty bottles. I sent an email asking about the address to send them to. I barely lost 2 lbs in 6 months! Instead of sending me the address, they sent me an email telling me I didn't qualify for the refund because it was past the 180 days! It was only 2 days past when I took the last 2 pills! I did exactly what they told me to do, and now they changed it! You can't tell us to use up all the pills and then we are after the deadline......2 days! I should've expected they might be scamming me.Business response
04/14/2023
Dear *****,
Thank you for your message. I am sorry to hear you are not completely satisfied with your order.
As per our refund policy we must receive the purchased product back at our warehouse, within the time frame, before we can issue your refund. This is standard procedure for online retailers and we have never changed this policy.
Nevertheless, in your case I have gone and actioned a full refund for your entire order which should be back to your account in the next 3-5 days.
Please don't hesitate to get in touch if you need further assistance.
Kind regards,
**** - Customer SupportInitial Complaint
04/11/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
My terminally ill wife contacted Exipure when feeling particularly low re her end-of-life diagnosis. Firstly, she was misled into believing that the product from Exipure would extend her life. Secondly once the products arrived, she put them away for a while until locating them a number of months later. As per the shipping documentation I contacted the company to deal with ALL returns **************************** This took a number of months for them to inform me that they were not the right company and Exipure was. I contacted the online chat via ********** as this was the only option at the time who initially conformed that a refund was available upon return of the unopened products. The products have remained sealed and unopened throughout fyi. I planned to return the products earlier this year when communication with ********** changed directly to Exipure and they told me that I was out of the 180day returns policy but due to the incorrect information provided by them how am i supposed to arrange a returns delivery?? I am more than happy to discuss by phone if required ************** for any further information or advice. I have been in continuous contact with Exipure who will NOT explain how to complete the returns process even though they sent the erroneous information. Any help would be greatly appreciated? Kindest Regards ****Business response
04/14/2023
Dear ****,
Thank you for your message. I am sorry to hear you are not completely satisfied with your order.
As per our refund policy we must receive the purchased product back at our warehouse, within the time frame, before we can issue your refund. This is standard procedure for online retailers and shown on our terms and conditions page.
Nevertheless, in your case I have gone and actioned a full refund for your entire order which should be back to your account in the next 3-5 days.
Please don't hesitate to get in touch if you need further assistance.
Kind regards,
**** - Customer SupportCustomer response
04/14/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
04/05/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I watched a lengthy infomercial. which extolled the virtues of Exipure in which their ingredients would greatly increase a person's ability to burn body fat and result in rapid weight loss. I went to their website and read the 100% guarantee which committed to "refund every single ***** of my investment. No questions asked". I ordered a 30-day supply. I received them in a few days and diligently took them for the 30 days. I weighed on the first day ***** pounds at 8 am. After the 30th day, I weighed ***** pounds at 8 am. I wrote them a nice email describing my experience and asking for the 100% refund. They responded that they would refund 25% of the cost of the bottle of supplement but not the shipping and tax. I declined that and demanded the 100% refund that they had guaranteed in writing. They responded that I would first have to send them the empty bottle and provided an address. I responded that I would do that if they sent me a return envelope with prepaid postage. I then contacted my credit card company and filed a dispute claim.Initial Complaint
03/22/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I purchased 3 bottles of Exipure Weight Loss pills. I reached out to the company regarding suggestions on what I should do since I've not lost any weight. I was told they would get back to me. I have heard nothing. I now would like to get my full refund of $168.34 and I cannot find anyway to send the bottles back. Please help ********************* ************Business response
03/23/2023
Dear ****,
Thank you for your message. I am sorry to hear you are not completely satisfied with your order.
As per our refund policy we must receive the purchased product back at our warehouse within the time frame before we can issue your refund. This is standard procedure for online retailers.
Nevertheless, in your case I have gone and actioned a full refund for your entire order which should be back to your account in the next 3-5 days.
Please don't hesitate to get in touch if you need further assistance.
Kind regards,
Angelina - Customer SupportInitial Complaint
03/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unresolved
Purchased 15 bottles of Exipure 12-4-22. Used the product for 90 days as recommended (3 bottles) and it didn't work so I contacted a company called ********** who processes the orders for Exipure **************. Gave them my order# PLNI3VG2. They created 2 ticket numbers ******** and ******** and told me I wouldn't receive a refund unless I send back all the bottles including the 3 empty bottles which I had already recycled. I hope you can help me. Thank you so much.Business response
03/22/2023
Dear *********,
Thank you for your message. I am sorry to hear you are not completely satisfied with your order.
As per our refund policy we must receive the purchased product back at our warehouse before we can issue your refund. This is standard procedure for online retailers.
Nevertheless, in your case I have gone and actioned a full refund for your entire order which should be back to your account in the next 3-5 days.
Please don't hesitate to get in touch if you need further assistance.
Kind regards,
**** - Customer Support
Customer response
03/30/2023
Complaint: 19631183
I am rejecting this response because:My credit card company *********** is in the process of getting my money back from Click Bank.
Case #*************** from *********** for the$210,05 refund and Case#*************** from Capital One for the $249,50 refund. *********** can be reached at **************.
Sincerely,
***********************************Initial Complaint
03/11/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Resolved
I have been emailing back-and-forth with the Exipure company asking for a refund and they tell me they will give me a full refund. I just have to send the empty bottles back to the fulfillment center. But I cannot get an address for the fulfillment center out of them just we are working on the problem and were very busy but we will get back to you If I could get an address to the fulfillment center where I could return the bottles and get my credit, I would greatly appreciate it. Thank you.Business response
03/12/2023
Dear ******,
Thank you for your message. I am sorry to hear you are not completely satisfied with your order.
Upon reviewing the emails, the support team returned your emails within a few hours with the address and details on where to send bottle for a refund.
As per our refund policy we must receive the purchased product back at our warehouse before we can issue your refund.This is standard procedure for online retailers.
Nevertheless, in your case I have gone and actioned a full refund for your entire order which should be back to your account in the next 3-5 days.
Please don't hesitate to get in touch if you need further assistance.
Kind regards,
**** - Customer SupportCustomer response
03/13/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
According to Exipure they will credit my account in 3 to 5 days. This is satisfactory.
Sincerely,
***********************
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Customer Complaints Summary
144 total complaints in the last 3 years.
11 complaints closed in the last 12 months.