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Business Profile

Retail Stores

Puravive

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/09/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction Date: 4/23/2024 Transaction Amount: $167.94 What the business committed to provide was The nature of dispute is I was denied a refund. I did as the company asked and gave the product a try. When I finished taking all three bottles, I requested a refund. Please keep in mind, during this time *******, including me, was hit with not one, but two natural disasters! Hurricane ****** made landfall on September 10, 2024, then Hurricane ****** made landfall on September 26, 2024. We were without power for ******* focus during these hurricanes was on ********************* so of course my refund request was four days past their 180-day ***** I cannot believe any company out there would not even consider two natural disasters that were out of my ********** refund request was denied.

  • Initial Complaint

    Date:09/29/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My order for a 6 month supply of Puravive was placed on March 6, 2024 (paid with my ***** ********** card). This was a weight loss formula. It came with the guarantee that if the product was returned within 180 days of purchase, for any reason, a full refund would be given. Since I did not lose any weight I returned all 6 bottles by mail asking for a refund. Puravive received this package August 26, 2024. I followed the instructions to contact ********** by phone once the company received it. They sent a message to Puravive to give me the refund as per their refund policy. Puravive sent a reply that they could not issue a refund because it was past the 6 months time limit. They received it 171 days from date of purchase. I reopened the support ticket twice (August 21 and September 18, 2024) with the same reply each ********* is the Puravive email address to receive support: **************************************************************** you please help me obtain the refund that is due to me?Thank you,**** ***********

  • Initial Complaint

    Date:07/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 12/7/23, I ordered 6mo worth of weightloss supplements from Puravive with a 6mo satisfaction guarantee. I lost 2lbs so I asked in May how to proceed to get my refund. Was told theempty bottles had to be returned by 6/4. I sent them back & got an email from **** stating the package was delivered & recieved by Puravive on 5/31. I sent multiple emails asking the status of my return to constantly get a stock answer telling me how the process works once they recieve the package, which didn't pertain to me cuz they had the package already. So I had to wait till my bank statement showed up & it did not have a refund listed. I sent another message telling them I shouldve gotten a refund but didn't & wanted my refund since it had been over a month since my return had been recieved. I included the Tracking info as well. I got a message asking for the tracking #. I told them it was at the bottom of my last email & included the screenshot of the **** email with both the tracking # & the statement that it was recieved by Puravive on 5/31. I was then told that I had exceeded the 6month window to recieve a refund! I sent several more emails asking how I exceeded the refund window when I actually got the package there 4 days earlier than told to have it there by & I have only gotten the same messages stating I needed to have it there by 6/4 so I exceeded the refund window. Again, I sent them screenshots of the email stating the package was recieved by their company on 5/31 & sent screenshot of the actual **** reciept showing when it was sent & expected with the tracking # as well. I contacted the # provided on their website & it only goes to *********. Who told me I was charged over $240. My bank statement shows over $210. PayPal said it showed over $240 as well. I paid over $11 to ship back the empty bottles on ********* did me no good. I have numerous ************** of what I'm saying except for the $240 info cuz those were phone calls. Screenshots were uploaded

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